Samsung Electronics America

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order Our system shows a refund in the amount of $800.63; reference Refund number is [redacted] was issued on 8/12/for one devices In regards to the second device, this case was escalated to our warehouse and E-Commerce is currently waiting on an update from them on the refund However, it looks like the second device might have been sent back to Mr** by the warehouse E-Commerce has been advised that IF the second device was sent back, Mr [redacted] will not be refunded in full for the entire order Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s recent purchase through Home DepotBased off of our records, we show that the customer’s original delivery was set up for 1/5/On 12/1/2014, the customer returned our phone call and we informed them that the unit is on back order unit 1/6/On 12/31/we called the customer back with a new delivery date of 2/19/based off inventory and inbound productOn 12/31/2014, a request was sent to see if we can do inventory allocationOn 1/2/2015, we informed the customer that we could not meet the 1/5/delivery dateA couple of hours later the order was cancelled out directly by the home depot storeCurrently, we do not have any active orders for this customer and nothing is due to ship outWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon review of your recent repair we have confirmed that your handset, SGH-I/ IMEI has severe internal liquid corrosion to the inner workings of the deviceDue to the fact the damage is internal it is possible that the external liquid indicators are not trippedWhile we understand accidents do occur, it is our contention that our technicians report exactly what they find during the evaluation processWe do not speculate how the physical damage occursWe do understand your distress concerning your handsetUnfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service ProviderWe do apologize for any inconvenience this may have caused

As per Samsung E-commerce an email was sent to Mr [redacted] informing him of the shipping policy As a onetime courtesy Mr [redacted] will receive courtesy shipping We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact the customer via telephone and email to address their concerns regarding their Samsung Microwave but we have been unable to reach himSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Manufacturer’s Warranty on this unit is months, parts and labor, which expired approxin 11/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because:As a customer this is really bad for me , after sending my device multiple times to customer service and samsung sent me faulty broken phone and asking service charge for the device repairThis is only the worst ever customer service in my life and also first and last samsung device in my life .Since I have purchased 699$ and cant leave my device in trash and no option from samsung service and paid 100$ customer service Hope I will get my device back and remember in my life about samsung devices and thier service and will never buy a samsung product in my life Thanks for Revdex.com helping me and at least reduced 80$ for repair fees

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate that replacements have been issuedModel [redacted] (Samsung U Wireless Headphones) in the color Blue/Black will be shipping via UPS tracking: [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherIn reading the consumer’s complaint, we see that this has been very disappointing for them, and ultimately are in need of assistance in getting their washer repairedAlthough we do not like to see our products fail at any age, there are going to be the few instances to which parts require replacement or repair throughout everyday useThese instances are not a true reflection on the product line itself, and the provided warranty terms are given to every customer to assist in the event that this instance happens within a certain time periodThat period expired and a half years ago, and is truly too far outside the term to provide cost assistanceWe apologize again we could not meet the customer’s requests for a free of charge repair or a voucher to buy a new unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer. We have advised to the customer that due to the fact that the service was conducted with a non-authorized Samsung service center that we would not be able to grant her request for reimbursement of the... out of warranty services. We clearly disclose within our limited warranty terms that Warranty service can only be performed by a Samsung authorized service center to be eligible to be covered under our limited warranty. You my review the warranty terms on our website at: http://www.samsung.com/us/support/service/warranty/DV393ETPAWR/A1. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 0. Thank you.

Samsung has contacted the customer regarding their washerThe customer has confirmed she is set up for repair on 11/21/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Upon further review of the customer’s file, the customer has been set up for repair service on her unit under transaction # [redacted] Customer called in again regarding TV after the unit was taken to the service center and found a scratchWe have explained customer that we will have to escalate this case to the proper departmentWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mr[redacted] regarding his concerns with his rebate The customer has been advised that the rebate is being processed and will be sent to him via USPS once completed We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their concerns with their range Unfortunately after attempts that were made on 2/& 2/the agent has not been able to get in touch with the customer Please contact the agent that contacted you so she may assist We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms [redacted] claim again in regards to her refrigerator Our system shows the agent handling her claim spoke with her on 4/19/to discuss the claim Ms [redacted] told the agent that she’s had doors replaced and they all are peeling in the same spot The agent informed her that it seems to be a cosmetic issue but Samsung will send out a technician to diagnose the unit The agent advised if it is determined that this is a cosmetic issue Samsung will not cover the cost of the repair If the technicians’ diagnosis finds it to be a manufactured defect, then Samsung will cover the cost of the repair The agent submitted another request for service; reference Txt# [redacted] for the unit and informed Ms [redacted] she may be contact in to business days to schedule the service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

I bought a Samsung Tab 7" from Best Buy, on the recommendation of a Samsung Agent that is inside the storeMy wife reads books on her tablet, it much easier on her neckThe agent said that the tablet comes with 8GB and I can add more with a memory cardSo I added a 32GB memory cardWell the Samsung internal 8GB memory is loaded and now freezes when we try to use itIt will not load the books or other applications into the external memory (32GB)The Samsung agents wants me to reset the tablet back to factory settings (causing me to loose all the books that were loaded) but they cannot give a reason to have the external memory that won't work or is of much useI want my money back from Samsung

According to our files, Samsung has contacted the customer regarding his RevDex.com complaint. Based off of our customer service records, we show that the order was delivered by FedEx and signed for. We have requested for FedEx to investigate and after completing their... investigation they have indicated that they cannot approve the customer’s claim request because documentation relays that the shipment was received intact FedEx additionally indicated the following: There were no returns or refusals on this order; The package contents, outgoing scans from the warehouse, and carrier scans were verified; The Carrier Tracking numbers, weights, & the number of cartons shipped were verified; The Shipping address was verified; The Proof of Delivery was verified; As per carrier packages were delivered to the correct address on 11/28/14 in [redacted] heights, NY [redacted] signed for by [redacted] as per tracer. For your reference, we have enclosed a copy of the proof of delivery. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you.

Samsung has set the order up for returnA pre-paid label was e-mailed to the customer on 12/Due to the size of the TV, there had to be a freight label created and we apologize for the delay Once the customer has returned the product, the refund will be issued We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through FridayThank you

As per Samsung Telecommunication’s department both refunds have been approved for Mrs [redacted] for accessories as well as the deviceThe amounts $for the accessories and $for the device We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me IF AND ONLY IF the refund claimed to be en-route is actually received Regards, [redacted]

Upon further review of the customer’s file, the customer was approved for an exchangeThe customer was informed to wait for contact from [redacted] to finalize the exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you