Samsung Electronics America

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been contacted and creditedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Per feedback from Prize Logic you registered and submitted on 11/The submission was rejected as the receipt submitted did not include a purchase dateYou resubmitted a receipt on 11/with a purchase date, but there was no valid phone on itYou then reached out to Prize Logic via customer service and they have approved the submission as of todayYour request will be sent for fulfillment and you should receive the gift within the next weeksThank you

Samsung has reviewed Mr [redacted] claim in regards to compensation for delivery/removal costs Our system shows a request in the amount of $79.99; reference Txt# [redacted] was submitted on 3/23/as compensation Once the check had been processed and issued, please allow for 7- business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Would must confirm the Samsung warranty clearly states that the defective product must be returned prior to shipment of any replacement We must be allowed the opportunity to evaluate the original product for any signs of abuse before we can warrant replacementAs a one-time courtesy, our records indicate Samsung has authorized the advanced replacement of your battery Please expect delivery of the accessory within 1-business days Upon receipt of the battery please return the defective product using the UPS E-label already emailed to [redacted] Reference Service Ticket # [redacted] for this exchangeThank you

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Trying to claim you are not responsible for how your products are advertised is ridiculousI don't expect any change is your stance but I am not sending my phone in just to be charged for repairs since you don't cover physical damage and I have admitted that it was dropped Thank you for responding Regards, [redacted]

I am rejecting this response because: I will await the repair appointment and respond once it has been fixed

We have attempted to reach the customer but have been unsuccessful Customer has confirmed by email that his device has been traded in for credit We have sent an email to arrange a call back time

We apologize for your inconvenience and experience with your Solar PanelSamsung no longer manufactures solar panelsThe entire business was sold to another company named [redacted] You may contact the company for assistance using the following link provided below: [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] claim in regards to reimbursement for installation The agent handling his claim informed him that in order for Samsung to reimburse him for installation, we must have proof that he paid for installation Mr [redacted] stated that his hoses for the new washer were considered to be “installation” because [redacted] would not install his washer unless he purchased the new hoses The agent informed Mr [redacted] that the receipt must show how much he paid for installation in order for Samsung to reimburse him We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have already contacted Prize Logic over times I have resubmitted receipt images to PrizeLogic, multiple times I have received verbal confirmation from Prize Logic customer service representatives, both in the Spring, and the summer that they currently have, and always have had, images of the receipt that are clear and legible This is not an issue of a "fuzzy image", this is an issue of a customer service division that is not performing their duties and obligations, and instead they are giving customers like the run around The real question is why would they continue to act in such a manor? If someone from Samsung would like copies of the emails I have sent to Prizelogic I am happy to provide those at any time However, I am no longer interested in "Calling PrizeLogic" on their number I have already had my fill of that Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her dryer Our system shows a Response Required for Refund Process e-mail was sent on 3/01/17, a request to process full refund for unit due to no service coverage in area was submitted and a Refund Payment Requested e-mail was sent on 3/03/requiring a response The refund was been approved on 3/07/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has attempted to contact Mrs [redacted] on1/& 1/regarding her concern with her washing machine via ###-###-####, however there has been no response from the customer If the customer still needs assistance please contact the agent so that she may assistWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because:I have been in contact with shipping company and all of last week, they said they could not locate the TVThis week, they finally said they were able to locate the tv and I should get it soonThe status on shipping website today (dec 9) says it is received at delivery locationWhen I called the delivery location to schedule a pickup, they said they never received the TV from the actual shipping companyEveryone is giving me run around for something I have paid for and Samsung, who is responsible to deliver the TV to me, is not even following up on the order and want to offer me a mere $for FUTURE purchase? I understand few delays in shipping during holiday season, but not being able to locate a TV, the run around they giving me and Samsung not even willing to step in to resolve this matter is absolutely unfairI would like for Samsung to reachout to the shipping company and get me a confirmed delivery dateAlso, for all this inconvenience they are causing, I want them to discount something off of my TV that I already paid for Regards, [redacted]

Our records indicate a new promotional code was issued which resolved this matterThank you

Complaint: [redacted] I am rejecting this response because: I HAVE PREVIOUSLY PROVIDED THE MODEL NUMBER AND SERIAL NUMBER TO SAMSUNG SEVERAL TIMESTHEY ARE STALLINGTHEY PROMISED A REFUND OF THE PRICE OF THE CAMERA AND THE SHIPPING COSTSI PROVIDED THE MODEL NUMBER AND SERIAL NUMBER ON SEVERAL OCCASIONS TO SEVERAL DIFFERENT REPS, VIA PHONE, EMAIL, AND HAVE ALSO PROVIDED COPIES OF RECEIPTSTHEY HAVE THE MODEL NUMBER AND SERIAL NUMBER ONE HUNDRED TIMES OVER Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somehow satisfactory to me However, Samsung in the past agreed to issue a refund to me for a cancelled order but never did (I had to file two disputes with my credit card issuer because Samsung charged me twice for one order that was cancelled)I will see if the refund will go through this timeI originally requested a replacement but I guess getting a refund is better than nothing after a more than 2-month fight with SamsungThank you Revdex.com for your help! Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: Yes, I could got $refund via [redacted] But this transaction is not only about $and it also include a $Sumsang certificate (like gift card)Till now, I did get any indication that you will send the missing items to me and is this that difficult to figure out what you should doLet me put things straight for you guys: Using this simple trick, you just want me to lose the $gift card which you certainly have no intention to return to meShame on you with this simple way cheating us costumers Regards, [redacted] **

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have contacted the customer via emailThe customer placed an order for a 60" Class KU6-Series 4K UHD TV (Model) on 11/30/According to the tracking the product was shipped on 12/16/The product was deemed lost on 12/28/We have submitted a refund for the order and we informed the customer she has an option to repurchase and we will be more than happy to price match for her original order's priceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

I am rejecting this response because:I am still waiting to see whether the complaint is resolved Samsung emailed me letting me know that a Samsung Technician would call me to set up a free of charge service call However, the technician left one message on my voicemail saying that the service call was cancelled They claimed that they called me three times to set up an appointment, but I only received the one message telling me the service call was cancelled No other calls were made, and no attempt was made to contact me on the cell phone number that I provided to Samsung I am currently contacting Samsung Service again to have the free service call reinstated Once the technician actually visits the house and provides the repairs, I will be able to judge whether the complaint has been resolved As of now, it is definitely NOT resolved