Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: Samsung has not tried to get in touch with me. I received this email today and just now I get a call from Samsung. Basically what they are saying is that because the refrigerator is out of warranty, even though the problems began while it was still under warranty, they are not responsible any longer and will not do anything to assist me. I can not have a refrigerator that has continuous problems with the ice maker and which allows mold to grow inside. While [redacted] extended warranty has come out multiple times the issues still exist. No service technician has been able to explain the temp. problem or what can be done to fix it. They keep telling me that a consistent 40 to 42 degrees is normal. Yet the environment in this refrigerator is unhealthy. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:refund has not been made Regards, [redacted]

Samsung has contacted Mr [redacted] regarding his concerns with his washer The agent setup another repair order and notified Mr [redacted] that I will keep my eye on this order until completion We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, Ingram will be contacted to replace the VR with the SwatchWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer qualified for this rebate, the customer will be contacted and manually added to receive the rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their TelevisionThe customer was advised in order to look further into accommodations for the unit, the customer must send in a copy of their original purchase receiptWe are waiting on the customer ‘s responseWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting Samsungs response because the lip sync issue on my 4K TV is still unresolved, and I must respond to the Revdex.com within the next days or my complaint will be listed as closed A Samsung representative contacted me once by phone and twice by emailEach time I was told that they are still researching the problemThere are only remaining causes for the lip sync issue: 1) Either My Samsung TV is defective or 2)The issue is a known defect on these televisions and Samsung is still working on a software patch, (in which case they know that replacing my set would not solve the problem)Their reluctance to quickly honor their warranty by stalling leads me to believe that the lip sync issue on Samsung 4k televisions may be a system wide problem [redacted]

Samsung has contacted the customer regarding their dishwasher. The customer has been approved for a refund under transaction # face="Calibri"> [redacted] . We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted the customer regarding their concerns with their TabletThe customer was offered a free of charge repairSamsung has setup service for repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their televisionMr [redacted] has been informed that physical damage is not covered under the manufacturer’s warranty, however as an attempt to resolve the issue ther ucsotme has been offered a parts only accommodation to replace the panelWe are waiting for a response from the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his refrigerator Our system shows the agent who handled the claim spoke with Mr [redacted] on 9/20/to discuss the case The agent informed Mr [redacted] that Samsung spoke with Mrs [redacted] on a previous complaint for the same unit and the previous resolution provided still stands Samsung’s warranty does not cover rust/cosmetic damage on the unit Regrettably, no accommodations can be provided for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, rwo months and many lies is ridiculous. also, samsung has no ability to repair their product. Never will buy samsung again! Regards, [redacted] ***

I purchased a Samsung Dryer in October The Dryer has not worked since I purchased itSamsung have tried without success to fix the dryer MANY timesMy patience finally run out and I demanded a new replacementThat was months ago and guess what I still have no working dryer! Samsung have given both me and my wife the run around for two monthsFirst they ask for a receipt, which we suppliedThey then said it was the wrong type of receiptThey then said they never received it I am now sick to death of waiting in for service repair men and spending hours on the phone to a company that clearly doesn't care about their customersI will pursue legal action if this route doesn't work After months trying to get a faulty product replacedI now require not only a replacement, I now want an upgraded model for compensation of all the time spent and being on the end of the companies stalling tacticsI also want the new dryer to be warranted from the day of replacement The original complaint in November was for a dryer not a washer and this is an update to that complaintSorry for the wrong month, it has been so long! As yet Samsung have not resolved this issue

Samsung has contacted the customer regarding their washerThe customer was presented with the two recall options availableThe customer has been explained the voluntary recall options for repair and rebateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Samsung, not [redacted] ***, is the culprit Therefore, Samsung should provide the compensation as they previously advised they would Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have NOT received the pre-mailer box! It was supposed to be here on the 8th but it's currently the 13th and NOTHING has arrivedThis is obsurdI have pairs to send back but I'm having a hard time understanding why I have to go through all of this instead of Samsung issuing me new ear budsYou clearly stated that they're still under warranty so what is the problem? Regards, Whitney [redacted]

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the [redacted] television was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They contacted me before I could withdraw or edit the complaint because the offices were closed when I called Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory. To be clear, it has taken from 7/26/17 to 09/20/2017 (56 days) to process a routine refund. In terms of customer service and accountability, Samsung is far below average. The reason I initially decided not to participate in the promotional BOGO free Galaxy s8 program, was due to the numerous negative online accounts of customers losing their "trade-in" phones and being charged for the "free phone". Samsung has a reputation for denying trade-in's in "good working condition", and leaving customers with no options for arbitration. From my experience dealing with Samsung over the last 56 days, I realize that Samsung's warehouse arbitrarily denies returns, and acts independently of the ecommerce department at Samsung. This was illustrated and discussed through multiple phone calls where Samsung had no idea if the phones were accepted, rejected or in transit. I feel confident that we made the correct decision to not participate in the Samsung BOGO promotion. I like my s8, but pray that I will not need any future assistance from Samsung. Instead of a great product with great service like with Apple and their iPhone series, you get a great product with Samsung galaxies coupled with extremely poor service. Samsung concludes each correspondence with a statement about me being a valued customer, however that appears to be worth nothing. Regards, [redacted]

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $ We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com When you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred" We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website Payment was not taken from the customer as we do not charge the customer until the product actually ships An authorization for the amount of the order was submitted, but has been reversed Samsung notified the customers that purchased this product as quickly as possible Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation This customer received code: [redacted] As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice