Samsung Electronics America

Upon receipt of Mr [redacted] s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified The customer indicates that the unit is not operating properly but yet refuses serviceBased off of our customer service records, we do not show that the customer has had any repairs on the unit therefore the unit does not qualify for any accommodations other than serviceAs indicated previously our limited one-year manufacturer’s warranty is for serviceIf an authorized repair service technician determines unit is unrepairable then at that time only we can look into other accommodationsWe will be more than happy to set up a warranty repair service for the customerAll the customer would need to do is contact us at any time to set this up We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim again in regards to being reimbursed for taxes As previously stated, Samsung’s rebate policy does not include additional compensation for taxes because it is not a part of the rebate program When a unit is purchased, the taxes go to the state so Samsung would not compensate for that No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs [redacted] complaint in regards to a refund for her dishwasher Our system shows a refund check in the amount of $639.20; reference Txt# [redacted] was issued on 10/12/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his Note refund Our system shows a refund in the amount of $889.00; reference Txt# [redacted] was issued on 6/20/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

this is resolved

Samsung has reviewed Mrs [redacted] complaint in regards to her refrigerator and damages to her kitchen floor Our system shows the agent who handled the complaint spoke with Mrs [redacted] on 8/23/to discuss the claim Mrs [redacted] told the agent that she would handle the damages if the unit is fixed properly The agent submitted an In-home service request; reference Txt# [redacted] to repair the unit An ASC agent has been in contact with Mrs [redacted] to schedule the repair which has been completedThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs [redacted] complaint in regards to not receiving her $Google Play creditThe Promotions team advised the Mrs [redacted] request was not fully submittedAn agent from the Promotions team requested the needed information from Mrs [redacted] in order to submit the request on her behalf The agent has advised that the request has been submitted and approved Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer has been set up for an SRA Exchange under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: This response does not address the multiple issues with the claim. I was promised a box on March 10 and never received the box. I called Samsung several times, spoke with several representatives (Customer Service and ECR) and not one person followed up with me. The only reason I finally reached a member of the Office of the President was because I called 7 times. No one from the President's Office contacted me, I contacted them. The response does not address the fact based on the warranty I should have been sent the box on March 10th not on March 17th after several calls and hours on the phone with Samsung. It is unacceptable that the fastest response I have gotten from Samsung regarding this claim has been through the BBB. My requested resolution was a brand new watch in order to avoid

Samsung has reviewed Ms. [redacted] claim in regards to her dryer. Our system shows the agent handling her claim made several attempts to contact her with no success. The agent called and left voice messages as well as emails requesting Ms. [redacted] to call back to discuss her claim... further. If Ms. [redacted] still wishes to pursue the claim, please have her call or email the agent at her earliest convenience for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her ActiveWash washer Our system shows the agent handling the claim made several attempts to contact Mrs [redacted] by phone after their initial conversation with Mr [redacted] on 8/02/but have been unsuccessful in reaching her The agent as well as the ASC agent called and left voice messages for Mrs [redacted] between 8/03/– 8/10/leaving their contact information to return the call to discuss the claim further Please have Mrs [redacted] return the agents phone call at her earliest convenience if she still needs assistance with her claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Ms [redacted] ’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have reached out to Ms [redacted] on 8/12/and provided to her the model available for the exchangeMs [redacted] agreed to the model offer and we advised that our exchange department will follow up with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: This is unacceptable, How long I suppose to wait to receive my promo code?? I order TV on Sep 18/almost two months ago and still waiting for a promo code? a code that I earned with ATT for buy two new cell phonesWhy is so hard to just sent the TV I original ordered in perfect condition? why is so hard to expedite the process and resolve this matter? I did what I suppose to do but I felt Samsung doesn't care about itIt a shame that a big company as Samsung don't feel embarrassing to sent a damage product after a month was order and don't do anything to fix their processno customer services, no logistic, no solution at all Now I'm here to waiting no for to get the item I ordered months ago, I waiting for promo code that I need to start the process over again hoping this time I will receive a TV no damage after what, other two months? very disappointvery frustrated, and upset with this situation Regards, [redacted]

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, "Arial","sans-serif"">the consumer was rejected as the receipt image uploaded was missing a device purchasedHe wrote into our helpdesk and we informed him of thisWhen he provided the proper documentation, his device was approvedHe is currently pending processing to get his VR shippedWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr [redacted] complaint in regards to his refund check Our system shows a compensation check in the amount of $199.99; reference Txt# [redacted] was reissued on 10/19/for the accessory Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: If Samsung cannot find a problem to their faulty equipment, a reasonable solution is for Samsung to replace the unit with a new model or refund me the full price paidI have emailed the email address provided to request the same Regards, [redacted] ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HLT5687SX/XAAWe have offered the customer a one-time out of warranty part(s) accommodation leaving him to be responsible for any trip/labor feesWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: The agent did not leave me a direct contact #I did call back the main phone number for Samsung and ask to speak with agent name who left me a message and their response is we do not know who is that agentI need a direct contact # and agent name to speak withI also, told them to call me any time after 1:30pm when I am availableThe times they called me, always in the morning where I am not availableIt seems to me that they are giving me the run around Regards, [redacted]

Upon further review of Mr [redacted] concerns, we apologize for any inconvenience this issue may have caused At this time a full refund has been submitted for Mr [redacted] under transaction number [redacted] Mr [redacted] is aware that he will be contacted by the trucking company to pickup the television and refund will be released to him We apologize again for any inconvenience and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: refusing warranty due to unrelated issue with the cellular device Regards, [redacted]