Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate you were contacted 10/2/to inform you that UPS has paid your claim, and a replacement product is being issuedUpon the delivery of your replacement a signature will be required to confirm delivery.Thank you

Samsung has contacted the customer regarding their oven. The customer has been approved for a refund under transaction [redacted] . We apologize for any inconveniences and... delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Hello,We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be forthcoming Again, we appreciate your patience and your business Best Regards,

Complaint: [redacted] I am rejecting this response because:This is basically the same response I received from Samsung last time [redacted] will NOT allow me to even change phones because now I am locked into a year contract agreement with them with this old, outdated, inefficient phone that I DOWNGRADED to Regards, [redacted]

Samsung Standard Warranty covers manufacturer defects and physical damage repair can be proceed with repair payment with customer's agreement. According to agent's indication on 6/6/15, it appears device reflash was advised and only phone will be sent in without screen protector or any... other accessories. Please contact Samsung at [redacted] for all service related inquires. Thank you.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As courtesy authorization has been provided for repair of your product.Refer to Service Ticket # [redacted] and use the UPS E-label emailed for return of the device.Thank you

Our files indicate that the customer’s request regarding model # WA422PRHDWR/AA has been reviewed an additional time per customer rebuttal requestCustomer received the damage compensation shortly after the receipt of the refund for the washerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding her concerns with the washer and dryer. Customer is requesting a full refund for both washer and dryer. Customer was advised at this time that is not an option. We apologize again for any inconveniences and delays the customer may have... experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] . Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has not been availablePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her rebate Our system shows a rebated check in the amount of $(including $haul away fee); reference Txt# [redacted] was issued on 3/30/for the unit No further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding concerns with her Dish WasherThe customer has been approved for a SRA Exchange and customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Samsung has contacted Prizelogic regarding the customer's concernsAs per Prizelogic, the customer did not register with the e-mail address provided nor submitted a receipt under the email addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has attempted to contact Mr [redacted] in regards to his concerns with his television The agent informed him that the previous excel copy of the purchase order would not be considered as a valid Proof of Purchase The agent requested a hard copy of the original receipt so we can continue to look into the prorated buy-back (refund) and is awaiting a response from Mr [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

The customer has been advised on several occasions by the agent as well as in my responses (see below) on what he needs to do in order for his product(s) to be compatible with each other

Complaint: [redacted] I am rejecting this response because:no force was used opening the freezer. This is an excuse by Samsung to not stand behind their product. A refrigerator is an appliance that is used multiple times daily especially with a large family. A freezer door shouldn't come off in a persons hand by the simple fact of opening the door. The piece that is broken is made out of plastic which is cheap and not sturdy. Why would an engineer use a cheap piece of plastic to hold on a heavy stainless steel door handle and then blame the customer when it breaks ? Poor engineering and even worse customer service! And to top it off I keep getting a warning light to change the water filter and the refrigerator doesn't even have a water filter!! Again... POOR ENGINEERING! Samsung is horrible at standing behind their products. Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer advised that he spoke with one of our servicers on 7/1/who informed him if he has a copy of his purchase receipt he is still under warrantyWe apologized to the customer that receipt was not asked for and informed him that the information the servicer provided was correctWe advised if he wanted to he could send us the receipt and we would upload it to reflect his warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their home theater. There will be no accommodations as the customer does not have the receipt to verify the warranty. The customer has been informed to contact the retailer, as the unit was purchased at an nonauthorized reseller. We apologize for any... inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted the Contact Center Department regarding the customer’s concernsThe email address [redacted] is not in the systemThe emails are being sent to the customer outside of Samsung centerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday

Upon further review of Mr [redacted] claim, our system shows a compensation check in the amount of $1,784.73; reference Txt# [redacted] was issued on 6/03/for the water damage Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options availableThe customer was not happy with the options for her washerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you