Samsung Electronics America

Complaint: [redacted] I am rejecting this response because:I have been without a working phone now for over a month I am going away on vacation in a week sending my phone to your company for a 3rd time will make it that I will not have my phone on my vacationthis issue I am having is the same issue I origi ally sent it out for the first time and it should have technically been fixed the first time! Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that based on the model code and serial number provided the television’s 12-month manufactures Limited Warranty lapsed on or about 01/Respectfully, once beyond this date any service/repair required for the unit would be the responsibility of the consumerOnce again we apologize for the needed repair service but Samsung will not be honoring the customer’s request for a replacement at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to the $promotional rebate Our system shows a Gift Card in the amount of $was fulfilled earlier this week and mailed to Mr [redacted] address on file Please allow 7-business days after it was mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr***’s complaint in regards to his Samsung.com rebate E-Commerce has advised that a refund in the amount of $790.00; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed [redacted] complaint in regards to his television Our system shows a service request; reference [redacted] was submitted for repair of the unit The ASC will be in contact with [redacted] to schedule the repair Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to provide resolution we will require evaluation of the productOur records indicate the unit is currently in transit to the repair facility Once delivered a determination will be provided based on the evaluation resultsThank you

Upon further review of Mr [redacted] complaint, our system shows that Samsung Pay is actively investigating this matter and will advise on the resolution once the investigation has concluded Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per prizelogic the customer has been approved on all three submissions for the Sand has been contactedThe email address used to register was href="mailto:[email protected]"> [redacted] not the email address provided by customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s request regarding model # WF218ANW/XAA has been reviewed an additional time per customer rebuttal requestSamsung has advised to the customer that his refund check was mailed out on 02/Samsung has reached out to the customer to ensure that they received their check as they should have received it by nowCurrently, we are waiting to hear back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # [redacted] Thank you

Samsung has reviewed Ms [redacted] claim in regards to her phone and as previously advised, Samsung’s protocol is for technical support to check the phone first to determine the issue and try to resolve it with repair If the issue with the phone cannot be resolved with repair, then the next option would be an exchange or refund Ms [redacted] is not willing to forego the service option at this time No further accommodations will be made for this claim other than the aforementioned We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his washer Our system shows the agent assigned to his claim spoke with Mr [redacted] on 9/18/and advised him that Samsung can offer a part only repair accommodation for the unitMr [redacted] told the agent that the unit is only 5-years old and he expected more from SamsungThe agent advised Mr [redacted] that the unit is only covered for one year from the DOP (date of purchase) under the warrantyMr [redacted] told the agent that he has since replaced the unit and no longer need the parts only repair Base on this information, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for their information and be sent a new TVWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because:i t feel that putting a bar across the opening of my washer is restricting the use of the washer that I paid a lot of money to use that option of washing big bulky stuffI'm afraid to use my washer due to the chance of it still possibly exploding even after said bar is installedI paid good money for this product and now I can not use the options I purchased it forThey need to stand behind their product and replace my washer so I do not have the anxiety I'm experiencing every time I put a load in my washerI am disabled and can not afford to buy a new washer nor should I even have to be out any money after purchasing a product I thought would last me several years without the worry or severe body harm or possible death to my family or myself.I stand very solid on my decision to have Samsung replace at no cost to me a new washer that elimates the risk of harm Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung employees have regurgitated the same response prior to me contacting the bbb. It's silly and inappropriate when they are selling the products as high as $750. If I sent my phone to the company for repair I would be out of a phone. I will continue to post and provide negative statements about the company based on my experience because of the inability for this brand to make decisions on a case-by case basis. How silly is it to have negative reviews because of your disregard for the cost of replacing a stylus. This type of behavior will be the downfall of businesses like this. tmobile is resolving the issue. At the end of the day the phone is a Samsung brand and will join in any survey, opinions or recommendation regarding this company that will reflect my negative experience and opinion. Additionally, anything posted on the Internet never really goes away so deleting a conversation because it makes the company can simply be screen shot and repost. Regards, [redacted]

Samsung has reviewed Mr. [redacted] complaint in regards to his dishwasher. Our system shows the agent assigned to the claim spoke with Mr. [redacted] on 1/25/18 to discuss the case. A service request; reference Txt# [redacted] was submitted prior to the BBB complaint for the... unit. The agent advised Mr. [redacted] that if this service does not repair the unit, we may be able to move forward with other possible accommodations. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has reviewed Mrs [redacted] ’s claim in regards to her washer Our system shows a service ticket; reference Txt# [redacted] was submitted for the unit Mrs [redacted] spoke with an agent on 3/28/and requested a refund for both units The agent advised Mrs [redacted] that is not an accommodation that can be made at this timeThe agent also advised that Samsung does not compensate for any laundry matt feesIn addition, the agent advised Mrs [redacted] that extended warranty for the washing machine and dryer ends December 31, No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Upon further review of Mr [redacted] claim, our system shows he spoke with an ECR agent on 5/05/and stated that he wanted a refund instead of an exchange The agent submitted a request for a refund in the amount of $202.66; reference Txt # [redacted] for the unitOnce approved, Mr [redacted] will be contacted with instructions on how to complete the refund process We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to the Micro SD PRO+ 128GB Memory Card w/ Adapter promotion Mr [redacted] was advised that the promotion was "while supplies last" but as an accommodation, the E-Commerce Division submitted a promotional code request for the accessories Please be advised, the E-Commerce Division does not have an ETA on the issuance of the code However, once code has been generated it will be issued and sent to him via email and Mr [redacted] will be able to purchase the product on Samsung.com We apologize for any inconveniences and delays you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved on our end, but has been rejected by AT&T for the TV being inactivePrizelogic will forward the customer’s information to AT & TWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr [redacted] complaint in regards to the Samsung promotion As per our Promotions Team, it is clearly stated in the terms and conditions that 50,is the limit on the bundles It also stated that the Oculus content bonus (estup to $value) is redeemable as a digital download from the Oculus store (“Oculus Content”) collectively “Bundle Gift” Please see the link below with the terms and conditions stating this information as well [redacted] Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case