Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: The representative did not acknowledge the bad customer service I receviedI will no longer accept and Samsung product and will advise freiends and familyThis is not fair to any consumer when it was o fault of oursI would not reccomend no one to buy nothing from Samsung they will not honor what they said they will doI am still receiving emails stating that the Washer is no fixed and again that my appointment was canceledThey coste me a day of worlkI will like this to stay on there profile because consumer's need to know how Samsung treats there consumersThanks
Regards,
*** ***

As per Samsung telecommunications division Mrs*** stated she was able to replace her device through ***. We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered a onetime accommodation of free of charge repair under transaction # ***Unfortunately, the customer has declined to proceed with serviceWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his refund. Our system shows the refund in the amount of $917.99, reference Refund ID # *** was completed on 5/02/for the device Mr*** requested a bill credit on his next Samsung.com purchase as
compensation for the time lengthy time it took to be refunded. Mr*** was informed him that he will be entitled to a $bill credit on his next Samsung.com purchase. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was provided with a $e-certificate and an apologyWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr*** claim again in regards to his Note refund. Our system shows a compensation check in the amount of $958.12; reference Txt # *** was issued on 6/15/for the device. Please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows the agent handling his claim spoke with him on 4/06/to inform him Samsung would be providing a refund for the rebate amount of $446.00; reference Txt# *** for the unit. Mr*** was advised
that product is under review and to hold onto product until receiving further instructions. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim in regard to a refund for her tablet. Our system shows a refund in the amount of $269.98; reference Txt# *** was issued on 6/06/for the device. Please allow 7-business days after the check has been mailed to receive it.
We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Samsung insurance company has finally contacted me and stated they will be sending me a check for the amount of dollars
Regards,
*** ***

Thank you for allowing Samsung the opportunity to review your claim. In order to review this matter further the phone would need to be returned to our offices directly for evaluation of the overheating concern. Please return the phone using the UPS Premailer box which will be delivered
to your home tomorrowYou would place the phone in the box, and drop off the package at your local UPS storeUpon receipt Samsung will begin evaluation and resolution will then be determinedPlease allow 1-business days for evaluation and resolution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Samsung has atemmpted to contact the customer regarding their televisionUnfortunately, the customer was not availableWe have left a message for the customer informing them that their unit is out of warranty and there will be no accommodationsWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We have reviewed the evaluation results and confirmed the product was not repaired due to the fact the phone received was determined to be a Demo/Display Unit. Samsung cannot complete repairs to the
device because this is a security issue due to the fact the phone was not to be sold.We would suggest contacting the seller directly for resolution to this matter, or you may contact your Service Provider for assistance.Thank you

Complaint: ***
I am rejecting this response because: A new service center came out and worked on the TV 4/9/14, and problem was worse after they leftWe still have a new TV that does not meet our needsStill waiting on Samsung to repair, replace or refund our money

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN51F4500AFXZASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

As per Prizelogic Ms** has been shipped with the UPS tracking#
12pt">*** it was delivered on 12/23. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr*** complaint in regards to a refund for his television. Our system shows a refund check in the amount of $1,971.00; reference Txt# *** was issued on 9/12/for the unit. Please allow 7-business days after the check has been mailed to receive
it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr***’ claim in regards to his phone. Our system shows the agent who handled the claim spoke with Mr*** on 7/21/and provided him with UPS tracking # *** for the exchange deviceMr*** wanted to know why it took so long to which
the agent explained that there was a delay in processing the exchange. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows the agent who handled the claim spoke with Mr*** on 7/21/and informed him that Samsung will not be able to replace his deviceMr*** wanted assistance with an app on the device. The
agent transferred Mr***’s call to the Cell Phone Deptto assist him with disabling the Bixby app. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their RefrigeratorUnfortunately, there will be no accommodations for reimbursement of the customer’s repair cost due to the unit being out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, the customer is not eligible for the VR promotion as they already received a $rebate for each deviceHowever, due to customer satisfaction Samsung will honorWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you