Samsung Electronics America Inc.

Upon further review of Mr***’ complaint, he is correct in regards to not being offered FOC (free of charge) repair. The agent who handled the complaint has confirmed that there is no coverage in his area in order to complete a FOC repair on the unit. In addition, the Refunds Depthas advised that a refund cannot be offered due to “no coverage” and unfortunately, due to the unit being OOW (out of warranty) Mr*** does not qualify for an exchange either Based on this information, regrettably no accommodation can be offered for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their TabletUnfortunately, the customer has been unavailable and we have not received a response from the customerPlease have the customer contact us at *** so that we may assistWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Thank you for your response. Samsung did send a tech out to inspect our refrigerator on Saturday, April 18, and it was determined that, although the refrigerator was cooling properly, the extremely loud noise, which was our main complaint and which has been acknowledged in writing by Samsung, is being generated by water flowing into the ice maker. The tech said this horrific noise, which has even caused our guests to question, would occur about every minutes, but which has literally occurred more often, based, I guess, upon the amount of ice being used. We can live with the other noises coming from this refrigerator, which also have been acknowledged by Samsung in writing, although the same are irritating. Although Samsung has apologized for our inconvenience in purchasing this model, that is not acceptable. We did not pay $2,100+ for a refrigerator causing this horrific noise, and we have requested that we be allowed to exchange this refrigerator for a model which does not produce this noise, which Samsung has rejected. We were not told by the vendor that this model was noisy, and we believe that the vendor should have been made aware of this fact, which it says it was not. We have friends who have purchased new refrigerators in (not Samsung), and neither has problems with noises of any kind. I’m sure that no one spending $2,100+ for a new product would be happy listening to this loud noise. It is very disturbing to learn that Samsung would sell such a product without alerting prospective purchasers of the noise defects

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, the customer has been offered a $promotional code, the portion of the order used on the memory cardWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been set up with another repair serviceThe customer will be contacted by *** for an appointment in 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NX583G0VBSR/AASamsung has offered Mr*** a full refund and requested for the refund to be expedited as much as possible We apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Unfortunately our records do not indicate a pending *** claim in progressAt this time a *** claim has been created, ticket # ***You will need to allow the necessary time frame for the
claim to be investigated and a resolution to be provided, 8-business daysOnce a resolution has been determined a member of the Samsung *** claims department will contact you with the outcome.We do apologize for any inconvenience this may cause

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the absolute minimum I requestedThe Samsung response is and misleading as they appear to have tried only once and never responded againIncidentally, the phone broke days after receipt, so I need no more interaction with this company.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have not received resolution at this time. Contacting the named department does not constitute resolution. I expect a concrete response as discussed with Jasmine: Either 1) a high capacity toner cartridge for my printer or 2) Full refund of all purchase charges (return packaging and shipping at Samsung's expense). As I told Jasmine, I think it is clear that I am being reasonable in my expectations. If Samsung cannot be creative enough to provide a $toner cartridge without further failed "gift codes" and more of my time, then I think any reader would be scratching their head. In this case, full refund would be the only option I can accept
Regards,
*** ***

Samsung evaluated Mr*** phone and a UPS E-label was emailed to *** in order for him to return the device for service, reference Txt # ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce,
"Arial","sans-serif">the customer called E-Commerce on 5/20/to state that he never received the items and an investigation was sent up on the same day which can take up to to business days to completeCustomer then put the item in dispute with his credit card company on 5/24/A resolution came back from the investigation that confirmed the customer never received the items and was to receive a refund for the items never received but we cannot issue the refund because the customer opened a disputeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted the customer regarding her Smart PhoneThe customer has been set up for an exchange and will be sent a PremailerWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this is not my fault I want my money
Regards,
*** ***

Samsung's only available option is to provide refund for the product, or have the phone returned for yet another repair attempt by contacting Samsung Customer Support at *** and creating a new Service Ticket. There is no option available for replacementIf refund is accepted please return the phone and proof of purchase receipt in the *** premailer box already delivered.If insurance was purchased through the carrier, contact may be made to them directly for replacement options.Samsung has provided all available options for resolution, and would consider this matter closed.Thank you

Upon further review of Ms*** claim, our system shows a Response Required for Refund Process e-mail was sent on 7/23/to the email on file with the refund acceptance document and further instructions required to proceed with the claim. Please have Ms*** send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner. In regards to keeping the claim open, unfortunately Samsung has a limited timeframe in which to respond to Revdex.com complaints and does not have the option to keep a claim open past the time allowed to respond. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Samsung Product Liability department a compensation has been submitted (transaction#***) and an exchange has also been submitted to be completed through ** *** and that transaction number is ***. We apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***.Thank you

Complaint: ***
I am rejecting this response because: The S Pen is an important part of the phoneThat's the whole point of purchasing a NoteSo how is it not covered under warranty? It seems that is a cop-out for something that you know is extremely fragile to not cover the part.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***