Samsung Electronics America Inc.

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows an exchange request; reference Txt# *** was submitted (store credit) to exchange the unit through ***. In addition, a compensation request in the amount of $200.00; reference Txt#
*** was submitted on 4/04/for food loss. The compensation was processed on 4/11/17, please allow for 7-business days after the check have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile we do understand your concern Samsung does specify that the total memory available for this product is less due to the operating system. We ask that you please reference *** for this
information: *** "Internal Memory (User memory is less than the total memory due to storage of the operating system and software used to operate the featuresActual user memory will vary depending on the operator and may change after software upgrades are performed.) 8GB" With that stated, Samsung is unable to authorize refund for the purchase of the Samsung Galaxy ExpressThank you

As per Samsung e-commerce division the order was already processed for
shipment when the customer requested cancellation. A request was put in to cancel, but the customer was advised that it is a request and we can’t guarantee that it is cancelled. The order is being investigated as the return has not come back to us. A refund has been submitted for Mr. *** and it should show on his account within 3-business days. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer was informed a partial promotion code will be given for the product not received in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr*** claim in regards to his television, the ASC technician who evaluated the unit deemed it was physically damaged which voided the warranty. As previously advised, Mr*** may choose to have OOW (Out of Warranty) service however it would be at his own expense. If Mr*** would like to proceed with OOW repair, please have him contact the agent who handled his claim to proceed. No further accommodation will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to being charged $for the Trapromotion. Our system shows a full refund in the amount of $175.00; reference Refund # *** has been issued We apologize for any inconveniences and delays the customer may have
experienced with this case. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The customer has not contacted *** or the Helpdesk or through social media*** has checked with PSI, and they have no record of the customer ever calling
in based on the name, email address, and phone number providedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr***’s claim, our system shows he was still within the 7-business days to receive the checks when he rejected Samsung’s response. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been approved for a refund under transaction #***Please allow 5-business days to receive the checkWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** . Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been given an estimated restock date that we have been providedWe also let the customer know about the option to cancel the orderWe explained that on occasion, such as during holiday rush
and large sales events, there may be a slight delay in processing and delivery timeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung microwaveWe contacted the retailer for a copy of the customer’s bill of sale to confirm purchase dateOnce we received the copy and confirmed we set up warranty service for the customerWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Just to let you know that I received the refund of $from Samsung for the microwave
oven You may now close this case
Again, I want to thank you for all of your help on my behalf It is very much appreciated

Samsung has reviewed Ms***s complaint in regards to her charger. Our system shows the agent assigned to the claim spoke with Ms*** on 10/13/to discuss the case. The agent advised Ms*** that per the UPS tracking number 1*** on the exchange request; reference
Txt# ***, she would receive the charger today, 10/13/17; delivered to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her dishwasher. Our system shows the agent handling her claim offered a refund in the amount of $1,due to the delay in repair service for the unit which she accepted. The agent submitted the refund request; reference Txt#
*** and advised Ms*** that she will be receiving an email with the Acceptance Documents. In the email Ms*** is advised to follow the instructions and that the ENR team will follow up with her for further information regarding the refund On 3/17/17, a Response Required for Refund Process e-mail was sent requiring Ms*** reply. Once Ms*** sends in the Acceptance Documents to proceed with the refund, the ENR team will be able to process the refund. Please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs*** claim in regards to her television and as previously advised, Samsung’s protocol is for technical support to check the unit first for the issue and try to resolve it with repairIf the issue with the television cannot be resolved with repair, then the next option would be determined once the repair is completedMs*** is not willing to forego the service option at this timeNo further accommodations will be made for this claim other than the aforementionedWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # NP900X4D-A01US Samsung has advised to the customer that he would have to send his unit into serviceSamsung’s limited one year warranty is for serviceUnfortunately, at
this time we are unable to meet the customer’s request for a refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

As per Samsung E-Commerce division an apology email was sent to the customer as well as a return shipping label was emailed on 12/31/Mr*** was also advised of the return and refund policy via emailWe apologize for any inconveniences and delays the customer may have experienced with
this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you