Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on review of your information Samsung was not the supplier of the replacement device received. With that stated, Samsung cannot account for repairs to the refurbished device providedAs you
may be aware under the Samsung Standard Limited Warranted physical damage is not covered. We cannot authorize the replacement of your Galaxy S Active, however, as a one-time courtesy we can authorize the free of charge repair for the LCDTo continue with this offer we will need to be provided your IMEI #Thank you

Samsung has contacted the customer regarding her concerns with the application on her TVMs.*** requested an exchange due to the applications not workingSamsung does not
exchange Televisions that are in working orderSamsung supplies the platform for the application but not the availability of the applicationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Our records show the unit has completed repair, and shipped out 10/6/for return delivery via UPS tracking #: ***. Per www.ups.com the package is scheduled for
delivery 10/7/
Thank you
%

I am rejecting this response because: Even though it is a one time courtesy If the battery I purchased from them only lasted six months then there is a chance that this will happen againI would personally rather not deal with this situation againI would prefer for them to just refund the money for the battery to me and let me go elsewherewhere the policy does not dictate such a major inconvenience to the consumerI can assure you no one at samsung is going to go without their phone for a week

Samsung has contacted the customer regarding their concerns with their DryerSamsung has offered the customer an exchange in which he accepted (transaction# ***). We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Upon further review of Ms***’s complaint, our system shows that the agent who handled her complaint contacted her again on 9/01/to advise her that Samsung’s resolution remains the sameSamsung will not be able to reimburse her for the OOW cost she incurred for the repair services renderedRegrettably as previously advised, no accommodations can be made for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I just received your message about you contacting Samsung I also today received a response from them saying they want me to send one more piece of info to themAnd they will give me a full refund so as far as right now it seems that they are handling the issueThank you for your help

Complaint: ***
I am rejecting this response because:
After attempts of repairing the dishwasher I believe they won't honor the warranty of the device and just keep repairing it until the warranty is over withThe dishwasher is still not cleaning the dishes and at this point I want a refund of the cost of the dishwasher so we can move away from Samsung and never have another one of their products.
Regards,
*** ***

Upon further reveiw of Mr***'s concerns in order to assist with the issue with the television we would need the model, serial number and the issue that he is experiencing with the unit. Please provide so that we may assist. Thank you

Samsung has reviewed Mrs*** complaint in regards to a refund for her dryer. Our system shows a refund check in the amount of $1,376.62; reference Txt# *** was issued on 8/24/for the unit. Please allow 7-business days after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. In order for Samsung to provide assistance as per warranty we will require the handsets be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting,
or the service provider cannot provide resolution. If the phones are still within their one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation would be to repair the units, but we must be able to determine root cause for the issuesAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your service provider. If you would like to send in your handsets for evaluation please contact Samsung Customer Support at ***. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability. Unfortunately, Samsung would not be able to honor your request of advanced replacements. We do apologize in advance for any inconvenience this may cause

Upon further review of the customer’s file, the customer has been approved for a refund under transaction # *** and the check was issued on 1/17/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that an update just came out on 5/6/and asked the customer to reset the television to allow the update to process to fix the issueThe customer advised that
the updated has resolved the issueWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Customer is provided with a resolution on 3/15/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending confirmation of exactly how I can take advantage of the buy-back offer
Regards,
*** ***

Upon further review of the customer’s file, we have contacted the service center and it was confirmed the customer’s unit has been repairedThe technician will be reaching out to return the unit to customer’s houseWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, there is a delay in the refund process and has been requested to be completed by the end of the weekOnce the refund has been processed the customer will receive notification. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** complaint in regards to her dryer and television. Our system shows the agent assigned to her claim spoke with Ms*** on 9/15/and explained to her the information for the extended warranties on the units. The agent advised Ms*** that they
could call the extended warranty group and see if this was an option for her. The agent advised Ms*** that for the dryer, the only thing that Samsung can offer is an OOW (out of warranty) repair; based on the unit being OOW and has no previous service history. The agent tried to advise Ms*** on the issues with the television that she purchased however, Ms*** was not willing to listen or allow the agent to provide her the information. Ms*** thought the agent was trying to sell her somethingThe agent explained to Ms*** that they were not in sales and called the extended warranty group with her on the line for a quote on a plan for both units. Ms*** told the warranty agent that her dryer needs serviceThe warranty agent explained to Ms*** that the warranty does not cover pre-existing conditions; however they could provide a quote on the televisionAt that point, Ms*** disconnected the line with both the Samsung and warranty agents and they were unable to proceed with the call. If Ms*** would like to proceed with the warranty service, please have her contact the warranty group at her earliest convenience. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding her concerns with her washing machine. The customer has been set up for service under repair ticket#*** We apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank yoU

Samsung has reviewed Mr***’s claim in regards to his washer. Our system shows a Recall repair; reference Txt# *** was submitted for the unit. The repair was completed on 3/14/however the unit showed to be leaking. There was another repair request, reference Txt#
*** submitted to fix the leak which was completed on 4/11/17. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you