Samsung Electronics America Inc.

Samsung has contacted the customer regarding their concerns with their RefrigeratorSamsung has setup service for repair and customer will be contacted regarding appointmentWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has followed up with the customer regarding their refrigeratorThe customer is confirmed upon receiving a repair invoice for her unitThe customer has
been informed the repair cost has been covered and the invoice is for her recordsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a one-time free of charge accommodation and the customer has accepted under
transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

From: *** ***
*** Sent: Wednesday, August 17, 10:PMTo: [email protected]: Complaint #***
HI there
I was writing to let you know this complaint has been resolved.
Thanks,David ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the
correct price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

Samsung has contacted Mr*** regarding his concerns with his washing machine. Samsung has acknowledged Mr***s’ complaint regarding the service delay and his request for compensation in repair fees. Mr*** stated he was advised that a servicer would come back out to
repair the unit after the first visit was unsuccessful however the rep was unable to give him date. Mr*** states he has children and could not wait for Samsung therefore secured his own service facility. Mr*** stated that the technician came out to complete the diagnosis and couldn’t get parts for the repair, however he did get a bill for the visit. Mr*** advised he has already purchased a new machine and it is not Samsung and stated he will take alternate means to get his money back. Mr*** made a remark and released the call. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear Ms***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your letter regarding your Samsung Dishwasher and we
appreciate the opportunity to respondWe apologize for any inconvenience you have experienced. We were also unable to locate any previous communication with our customer service with the information you have provided
Please provide us with your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
Ridgefield Park, NJ

Upon receipt of Ms***’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedSamsung acknowledges and apologizes for any inconveniences in this matterHowever, upon contact with Ms***, she was able to confirm the unit was repaired and working normallyBased on this update from the customer and because of the repair history, this Office has requested she contact us directly should there be a future concernA future resolution cannot be determined at this time however, Samsung will reevaluate the claim should the issue returnFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer registered for an S2, however, the location code on the receipt did
not reflect a qualifying location in order to be eligible to receive the S2, therefore, and he was sent a VRThere is no history of customer support with the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been advised to submit their purchase receipt for possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their DryerThe customer has confirmed the issue is being resolved with *** *** under her extended warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Any *** E-label provided by Samsung is sent to the email address on fileThe email address for this account is *** If this email needs to be updated we would suggest contacting Samsung Support to do so. Otherwise we would suggest checking the spam/junk folder if the email is not received in the primary email box within a 24hr period from the time a new service ticket is processedAn alternate email address can also be provided if there seems to be an issue with receiving alerts at the primary email address.As for the repair of the unit, each handset undergoes a quality check prior to returning the device to the consumerIf there were any damage, or symptoms remaining these issues would be addressed.If your device has been returned, and trouble still remains the unit would need to be returned for servicingSamsung must exhaust all repair options available in order to rectify your concerns.Please contact Samsung Support at 1*** if additional service is required at this time.Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted E-Commerce regarding the customers concernsAs per E-Commerce, the customer refused the order and the product has been received back at
the warehouseWe have informed the customer the refund has been successfully credit back to the payment method used for the orderThe funds were credited back on 12/6/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RZWYXARWe have offered the customer a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her Samsung.com order. Our system shows that there appears to have been an issue with overlapping promotional offers that Ms*** was trying to combine Ms*** got the T-Mobile BOGO offer where she would
get up to a $discount but also wanted the Gear offer that includes a $discount. The BOGO is not a combinable promotion and the Gear needs retail pricing which the BOGO is not. An E-Commerce agent emailed Ms*** the terms and agreements for each promotion as well as requested a $e-Certificate on her behalf as compensation for the inconvenience this caused. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, the customer was unavailable and we have not received a responsePlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their washer. Customer states that she is not happy with the rebate
optionThe customer states that she does not want to go with the repair option because something more could go wrongI advised the customer that if she is not comfortable with the machine she may want to go with the rebate optionThe customer states that she does not think that she should have to purchase the washing machine firstAdvised the customer that this is what a rebate consist ofThe customer agrees in the end to proceed with the repair optionSet the customer up for a repair in TMS. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # ***. Thank you

Complaint: ***
I am partially rejecting this response because:Samsung corporation did not acknowledge that part that was replaced is subject to five year Linear Motion part warrantySamsung Warranty did not confirm to Samsung Vendor that *** *** *** AC Motor (part that was replaced) is subject to five year Linear Motion part warrantySamsung Warranty did not acknowledge Statement from Samsung Customer Care representatives that replaced part is subject to warrantySamsung Executive Customer Care representative 'temporarily extended' warranty so the part that was replaced will be covered under warranty
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The statement is correct, however if I would have delayed the repair of my refrigerator any longer, our food probably would have spoiled I do feel that Samsung could have tried harder by offering to reimburse me for the parts instead of making me start the process all over
Regards,
*** ***