Samsung Electronics America Inc.

Samsung has reviewed Mr***’s complaint in regards to the promotional codesE-Commerce has advised that they are currently waiting on the promotional codes to generate for the promotional items Mr*** did not receiveE-Commerce has also advised that there is a slight delay in the issuance at this time. Once the codes are generated, they will be sent to Mr***’s email on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: We did send a receipt from *** *** of *** *** *** in *** and also a message from *** *** that stated he would not work on Samsung refrigerators because they are not worth the time and problems are many! There are hundreds, if not thousands of complaints online including the Consumer Affairs websiteThese products should not be allowed in the country and their customer service is atrocious. Same old story - nothing they can do! Well, we spent $of an inheritance, thinking it would be the last one we'd buy and it broke down completely in months with a previous repair at the month pointTheir only response is there's nothing they can do! We also have the Seniors Versus Crime unit working on the case.Thank you!
Regards,
*** ***

Samsung has reviewed your letter of concern regarding your *** televisionWe apologize one of the features
originally offered on your television has not been discontinuedAs per the messages broadcasted in November, Samsung working to help customer access APPs faster and easier In an effort to streamline the experience across our Smart TVs, effective December 7th, 2015, “OnTV” panel that appears during startup or after selecting the Smart Hub button on the remote control, will no longer appearThis will allow Samsung to offer a consistent experience across 2011, 2012, 2013, and now model year Smart TVs and make accessing the user’s favorite apps faster and easierOnce again, we apologize this was a preferred feature, but the original Terms and Conditions you agreed to when setting up the Smart Hub outlines that changes in features and support may occurRespectfully, Samsung will not be honoring your request for refund on the unit. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Without direct evaluation of the product Samsung is not able to provide resolution.In order to receive assistance from Samsung the device would need to be returned using the *** premailer box provided.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that based off of his file records his unit’s one-year limited manufacturer’s warranty expired approximately in 03/From the customer’s complaint we understand
that he is requesting reimbursement for an out of warranty repair chargeUnfortunately, we will not be able to accommodate the customer’s requests as once a unit is out of warranty any repairs that are need are the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his 2nd Samsung.com order. Our system shows that Mr*** was informed that his order did not qualify for the June T-Mobile BOGO offer. An E-Commerce agent further reviewed Mr*** order and saw that the order was placed on 6/20/for two Galaxy S8+ 64GB (T-Mobile) mobile devices. The order was placed for the T-Mobile BOGO promotional offer, during the promotional offer period and would qualify for the promotion. As long as all the requirements for the promotion are completed Mr*** will received the offer. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but anyway samsung customer service it's not like it should be if you have a problem you have to call them and most of people who works there don't know nothing what they do
Regards,

Samsung has contacted the customer regarding their Note The refund check was submitted by *** on 11/17/for the taxes paidThe remaning balance was an installment loan, the product was returned to *** and therefore *** is responsible for issance of the refund to the customerWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s request regarding model # ***/AA has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, we show that the customer’s refund has been approved and will post to the customer’s account in 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ***-***-*** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Refrigerator water filterWe have offered the customer a $gift card to purchase a new filter through LowesThe customer has accepted our resolutionWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms*** claim in regards to her Samsung.com order refund. Our system shows Ms*** Samsung.com order dispute was reversed on 5/11/by the CS Vendor who processed the refund Per the CS Vendor, Ms*** refund should be reflected
within 3-business days from the date it was refunded. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Washing MachineThe customer has been approved for a refund and the customer has accepted (transaction ***).The customer has been sent an email regarding the refund processWe apologize for any inconveniences and delays the customer may
have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was advised to provide an itemized list of food loss in order to received reimbursementWe are waiting on the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because:I have heard from no one I have called and sent emails
Regards,
*** ***

Samsung has reviewed Mr***’ complaint in regards to purchasing the Note under the Note Loyalty program. Our system shows an E-Commerce agent sent Mr*** an email advising that E-Commerce is aware of the issue and is currently working to get it resolved as quickly as
possible. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer regarding their concerns with their television. A voicemail was left and the agent is waiting to hear back from the
customer. Please contact Bianca @ *** so that she may assist in resolving this case. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***6.Thank you

Complaint: ***
I am rejecting this response because: I was told I was getting a refund over a month ago, I sent all the info I was told I needed to get the refundLaShanda "missed" the information for over a month forcing me to call over and over till she answered my callAt this point she told me she would process my refund, then a few days later she scheduled another appt for someone to come to my house and told me my refund was denied even after she told me I was getting refundNow you tell me I am getting a refund when I have not heard anything from your customer service in weeks This complaint will remain open till my issue is resolved and I have the check in handSamsung continues to tell me one thing string me a long for weeks then change their mind and try something different.
Regards,
*** ***

I am rejecting this response because:
I have waited for, and applied the new fix, however there has only been a marginal performance improvement and the product still performs significantly below advertised speedsI have requested a refund but have been denied multiple times by the Samsung representative, in direct contradiction to Samsung's original response:"We additionally advised that should he be unhappy with the new fix, after using it, we will offer a refund."I am not interested in applying random miscellaneous patches or updates to my system nor wasting any further time on trouble-shooting a non-existant problem on my computerThe core of the issue is a fundamental hardware defect with the drive that Samsung has attempted to fix multiple times in the past, but repeatedly failed, even after their latest update. At this point I am only interested in the refund that was originally promised to me

Samsung has reviewed Mr***’ claim in regards to the $gift card. Our system shows Mr*** was been informed that a replacement $code request was sent up to our promotion code group. Once generated, Mr*** will be provided with the $codeWe apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer regarding their Smart phoneUnfortunately, we have not received a response back from the customer to address
their concernsPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you