Samsung Electronics America Inc.

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Ms*** case, she was previously advised that due to her disposing of the unit prior to being instructed to do so by the Refunds Dept., the refund was voided because the refund process was incomplete. The call log was pulled and reviewed by a supervisor who confirmed that at 4:mins into the call, the agent advised Ms*** to hold on to unit until receiving further instructions. The agent assigned to the claim attempted to contact Ms*** on 1/18/to advise her on the aforementioned again but was unsuccessful in reaching her by phone. The agent followed up the call with an email advising Samsung’s stance in this matter remains the same. Regrettably due to Ms*** disposing of the unit, Samsung will not be able to honor her request for a refund. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction #
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear Mr***:Samsung apologizes for the misinformation you received that you qualified for the Gear VR promotion with your Note phone. Our Promotions team has confirmed that unfortunately, the Gear VR promotion was not being offered at the time you made your purchase. Our system shows a Promotions agent contacted you to explain this and you were offered the promotional charger/memory card or the Gear camera. The Promotions team has advised that you chose the memory card/charger and the request was submitted 10/24/on your behalf. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this caseSincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer an exchange through us directlyThe customer has accepted our accommodation offer and we then explained that our exchange department will reach out
to him with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs***’s claim in regards to her dryer. Our system shows the agent handling the claim submitted a service request; reference Txt# *** for the unit. The agent was not able to reach Mrs*** by phone but sent her an email advising her of the resolution. An ASC agent will be contacting Mrs*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of the customer’s file, Prizelogic has contacted the customer regarding their concernsAs per Prizelogic, the customer will send in the purchase receipt and IMEI on 4/Once the information is received, Prizelogic will approve the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows the agent handling his claim spoke with him on 4/03/and advised that the rebate did not include the installation and haul away charges because it was not itemized on the receipt The agent informed
Mr*** that in order to be reimbursed for those cost, he must submit an itemized receipt. Please have Mr*** provide the agent with an itemized receipt showing the installation and haul away fees in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their cooktopThe customer has been set up for free of charge repair under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our files indicate that the customer’s request regarding his Samsung television and washer has been reviewed an additional time per customer rebuttal requestWe apologize that the customer is unsatisfied with our response or got the wrong information from our customer service representativeThe user manual for this product, which can be viewed at ***f, specifically indicates on page that the Samsung Smart Control is only available with the UHD series or higherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***Thank you

We do apologize for any confusion in the original shipment of the product, however, we can only go by the records of our system
At this time it has been confirmed that a replacement phone was shipped via tracking #: *** and delivered on 12/23/
Samsung would consider this matter resolved.Thank you

Samsung has reviewed Ms*** claim in regards to her microwave. Our system shows a service request; reference Txt # *** was submitted for the unit. An ASC agent will be in contact with Ms*** to schedule the repair. We apologize for any inconveniences and
delays the customer may have experienced with this case. Thank you

Upon further review of Mr.*** concerns regarding his refund. Mr *** was provided with a return label for the Samsung Gear Fit2(L), black. Mr*** has returned the product and his funds have been credited back to the payment method used to place the order. The funds were successfully credited back on 02/20/2017. We apologize again for any inconvenience and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. E-Commerce has advised that a refund in the amount of $286.18; reference Refund number *** was issued for the order. Please allow 3-business days to see the funds reflected on the account.
Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***Thank you

I am rejecting this response because: I have received another service last Saturday which is 4th time and microwave still unable to workI do not know how often they will keep trying to fix itOnce again I want to let you know with family of person I do not have microwave since last days and samsung does not care about their consumer who suffered defective product

Complaint: ***
I am rejecting this response because: As stated before such *** tracking number noted is for the returning my original micro sd card without being reparied or replacedThe matter is still pending and not resolved I ask Samsung to be responsible and repair and replace the sd card as stipulated by your year warranty for memory cards
Regards,
*** ***

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Complaint: ***
I am rejecting this response because:no one is willing to help after I spent hours on the phone with them
Regards,
*** ***

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mr*** case, a UPS E-label was sent to return the defective ear buds Mr*** was advised that once the Samsung warehouse receives the ear buds, the exchanged ear buds will be shipped out to him. Please have Mr*** send back the defective ear buds at his earliest convenience in order for the exchanged ear buds to be shipped to him. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you