Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: The response from the business is a cop out the product was design without care and proper quality assurance in order to offset all of samsungs current problems with massive losses from poor product oversight IE ( note 7's, washing machines and other consumer goods) they offered to pay for parts while the labor cost more than this tv is worth the company doing the repairs has said the labor can be between and over 2K a new tv costs less and would be better quality I requested Samsung send me the parts and I do my own repairs which they refused
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60H6203AFXZA. Based off of our customer service records, we show that the customer placed her order on 11/23/We show that the customer called on 12/25/and was advised that she
was outside of her day return windowWe have advised to the customer that Samsung’s limited one-year warranty is for serviceWe explained that at this time she will need to continue with service since she called outside of her day return policy and that we could not honor her request for an exchange at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for their information and be sent a new TVWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung NotebookWe were able to locate the model information, after further review of the customer’s claim the information that he is seeking can be found in the user manual as a recovery disk is typically not
needed to restore the unit back to factory settingsThe below link includes instructions for Recovering/Backing up the computerhttp://www.samsung.com/us/support/owners/product/NP365E5C-S05US-searchWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their washerWe are currently working with the customer to verify detailsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:it is extremely dishonest to sell $4,of equipment promising a rebate that is mailed as a *** card with an expiration date as short as thatNot even airlines are that shadyin addition, where does my rebate money go? back to Samsung? to a charity? how can Samsung justify stealing $from me when I have been trying to reach them for months while getting the run-around from them as Samsung's rebate department has no way to trace this rebate. in summary; I have reached out to Samsung multiple times with no successful responseThey refused to address the issue in a timely manner when I initially reached out to themand now that I complain with the Revdex.com they respond that I took too long to respond and give me the same number that cannot answer questions about the rebate. I will make sure to publish my experience on the best buy website where I bought the goods, on consumer review sites and make myself available to respond to any and every question that people may have about Samsung's less than honest (while not illegal) activity shame on Samsung for using semantics to steal $300.
*** ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic,
"Arial","sans-serif"">the consumer’s orders were placed with the fulfillment company on 4/and delayed due to inventoryNow that inventory is available, we are waiting for tracking information to be providedOnce provided, we will let the consumer knowWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Please assist with more repair information, we are unable to find any history based on customer's contact information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This has been resolved by Samsung and refund amount was credited to may account on Jan'

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your account we have found that a member of Samsung’s Security team contacted you concerning this matter on 3/30/16. There were parts of the device found to be
counterfeit and for this reason the Samsung Repair Center was unable to repair the device. After options were provided to resolve this matter your decision was made to have Samsung return the phone to you in the condition in which it was receivedAt this time the Repair Center is preparing the outbound return shipment of your deviceThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55H6350AFXZABased off of our records, we unfortunately do not have service history for this customerWe have requested for her repair paperwork for review but also advised that at this time we
will not be able to honor her request for a refundCurrently, we are waiting for the customer replyThe customer may email Ms*** *** the paperwork at: l***@sea.samsung.com or contact her via phone at: ###-###-#### press during the greeting then ext We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, Samsung has attempted to contact the customer regarding their ovenA Samsung representative has left the customer a voicemail to contact directly to discuss their ovenPlease have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their Blu-Ray playerThe customer has been offered a refund and the customer has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:Thank you for your offer but indeed it has sustained physical damage , it was DROPPED from a bed to a carpeted floor..the inner display is cracked , this should not happen on a advertised rugged phone with shock and water resistanceI allege that the product is defective from factory as advertised, it is not able to meet a fraction of its purported features, and is very common to have the inner screen crack under even the smallest of drops or shock
Regards,
*** ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected because the IMEI and MAC address submitted do not matchThe IMEI is valid and the customer would otherwise be eligible, but the MAC address that was submitted was “XXXXXXXX”We
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In addition to this response, my issue has been completely resolved as of this date (01/03/2017). I received a credit in full for the purchase of my Samsung product. It took a considerable amount of time to receive the credit but it finally arrived at my *** store. The credit was used to purchase another television from another manufacturer other than Samsung. I have had the new product for a couple of weeks now and have had no issues. Thank you for your assistance in resolving this matter. Best of luck to Samsung. You may close out my complaint as it has now been resolved. Thank you
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her microwave. Our system shows a refund request in the amount of $114.48; reference Txt# *** was submitted for the unit. Once approved, Mrs*** will receive an email with the refund acceptance document
and further instructions. Please have Mrs*** send back the acceptance document once she receives it so the Refund Deptcan process the refund in a timely manner. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am
rejecting this response because:The *** store where I purchased the washer was supposed to contact me to finish the process in receiving the store credit has not contacted meI called Samsung Customer Support today (April 11) and the representative was very unhelpful, repetitive and super rudeI also tried to call the *** *** store on Gratiot in Roseville, MI who is supposed to finish up with my store creditI asked for the manager I was transferred and all it did was ring I was on there for at least minutes before I gave upI also called Samsung's Office of the President also got no oneI also tried to contact Jasmin *** via her extension but nothingI left a voicemail on some random extension it forwarded me toYou know, Jasmin *** voicemail wasn't setupI wonder whyI also emailed Jasmin *** yesterday and I still haven't received a responseI'm so tired of the terrible customerI just want to get my store credit so I can buy my new washing machineI will never buy another Samsung product, they would have to give me extra money just to purchase oneI think my next washer will be an LG washer for sureIt's already been days I have received no call nothingLackluster customer serviceSamsung ***!!!!!!!!!!!!!!!!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This complaint arises from a problem where we found ice and water in and under the vegetable/crisper drawers of our french door style Samsung refrigeratorThe service man without even looking, because he had experienced this several times before, stated we would need a new drain kitThe refrigerator was delivered 04/09/the "diagnosis" 04/17/Upon doing some internet searching I found very easily that numerous others have experienced this same problem. I have two issues with Samsung regarding thisFirst Water accumulating within the refrigerator easily unobserved because it is under the drawers and that within the drawers can be under items stored withinWith many electrical components in todays refrigerators this present a potential electrical hazardSecond if this happens when people could be away for an extended period of time this water could start leaking out causing significant damage to floors and nearby cabinets and furnitureI have been told that Samsung recognizes this problem in what they call geographic areas of high humidityI believe they should have acknowledged this design defect and notified purchasers who have registered their purchase and fixed this before it became a problemIt seems to me a drain connected to the condenser should be one of those "connecting tubes" covered under the five yr warrantyBecause I feel this is a design defect I would like to see Samsung stand behind their product and reimburse me for the service call, diagnosis, the part and repair plus tax