Samsung Electronics America Inc.

Samsung has contacted the customer regarding their washerThe customer has confirmed he will wait on the service repair of his unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, the customer’s request for an exchange cannot be accommodated as the limited warranty is a
service repair warrantyThe customer was advised to proceed with service of their televisionThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung rangeWe have advised to the customer that we spoke to Lowes and confirmed, even though discount was received, that they would exchange even swap for same model, out of pocket would only have to apply if
getting different modelTherefore, we offered the customer an exchange to which they have customer acceptedWe emailed the customer a confirmation of offer and customer will contact us if needing anything furtherWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered repair compensation and the customer has accepted under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their Blu-Ray playerThe customer has been offered an exchange and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They said they offered a service-wrongThey said because it's a consumable item they wouldn't service or address the issue, replacing the item at my cost was the only fixThe person I spoke to over the phone also said that the service technician already addressed itWhen they came out they never touched the water line or inspected the filter-let alone touch it
They also state that it's because of calcium buildup, the filter is barely weeks old before the hammering noiseI have replaced the filter times since owning this productIf they last 4-months-why am I replacing constantly.
I have googled this issue and samsung has replaced sylinanoids to address this issue
after already replacing my LCD, and ice maker in previous service call...I am needing another call to address why my LCD has yet again gone out! I left a message with *** *** that I need another service call because I can't access whole ice, the whole ice light doesn't come on, and I can only get crushed iceThe previous LCD fix was to fix the "fast freeze" lightI have months till this item runs out of a warranty, and I'm supposed to trust that it will last beyond that?
I want a replacement fridgeI can't believe I have taken all these avenues to replace a faulty product and samsung doesn't see the issue with their product
replace my fridge, that's the only resolution I accept
Regards,
*** ***

Samsung has reviewed Ms*** complaint in regards to washer. Our system shows the agent who handled the claim submitted a refund request in the amount of $710.67; reference Txt# *** for the unit. The refund was approved and a Refund/Compensation payment method website
link e-mail requesting Ms*** preferred payment method was sent on 10/01/to the email on file. A Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund was also sent to Ms*** email. Ms*** refund/compensation payment method was received 10/02/and her address updated in the system. Please have Ms*** send in the acceptance documents (if she hasn’t already) at her earliest convenience in order for the Refunds Deptto process the refund in a timely manner. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr***’ claim again in regards to his microwave. Our system shows the ENR Division has followed up with Mr*** in regards to his onsite exchange He was advised he will receive a call from the trucking company in 7-business days The trucking company will deliver the unit and an installer will be on hand to install it at time of delivery Mr*** is to contact them immediately if there are any problems with the unit upon delivery or installationWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because:
Being that the television was manufactured with a "defective/inferior" capacitor, I feel that Samsung should replace this part in the interest of customer satisfaction and what is morally correct and not standing behind their "legal requirements."

Samsung has reviewed Ms***’ complaint in regards to her refrigerator. Our system shows a refund request in the amount of $1,198.95; reference Txt# *** was submitted for the unit and compensation request in the amount of $200.00; reference Txt# *** was submitted for food loss
for approval Once the refund has been approved, Ms*** will receive an email with the acceptance document along with further instructions on how to proceed with the claim. Ms*** was advised that product is under review and to hold onto unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows a service request; reference Txt# *** was submitted to have the phone unlocked. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** complaint in regards to an appliance package rebate. Our system shows that ***, *** *** and *** *** are running the "June Kitchen Offer" Rebate Promotion at the point of the sale in-store and therefore their customers are not eligible to submit
through the siteThe terms and conditions for this offer states that the Qualifying Purchase can only be used to participate in the offer once. If a customer participated in this offer in-store, the customer would not eligible to submit a claim through the online redemption method. Please have Ms*** contact *** directly to claim this offer. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:
Thank you so much for this resolutionAs it turns out, since my initial request the television in question recently developed even further, much more noticable/larger defects which are also currently being addressed/pending repair by the service company, but it's great to know that consumers have a place to turn when they've been ripped off
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr***’ complaint in regards to his dishwasher. Our system shows a refund request in the amount of $300.20; reference *** was submitted for the unit. The agent assigned to the claim spoke with Mr*** on 10/06/and he informed the agent that
he has refused the refund offered for the unit Mr*** is insisting on a refund for full retail price of $however his receipt shows he paid $for the unit. The refund was calculated based off the receipt as follows: $- $(sales discount) = $+ $(8% sales tax) = $total refund for the unit. Mr*** is also seeking a refund for installation costs for the units. The agent advised Mr*** that Samsung could compensate him for the original installation once he provides a receipt for a second installation At this time, Mr*** has refused all offers the agent provided to him on this claim. If Mr*** changes his mind and would like to proceed with the refund/offer, please have him contact the agent for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mr*** regarding his concerns with his dryer (model# ***/A2) Unfortunately at this time there are no available service centers to repair the unit. Mr*** will be contacted to proceed with accommodation due to no coverage. We apologize
again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their TelevisionThe customer has been offered an exchange and the customer has accepted under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV50F9A7EVW/ASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.This matter has been directed to the appropriate parties in order to fulfill the authorized replacement.Thank you

I am rejecting this response because:First, the idea that a damaged camera lens would void the warranty for a power problem is unconscionableThat would be like a car company voiding the warranty on an engine because the vehicle had a cracked windshieldOne thing has absolutely nothing to do with the other
Second, there could not have possibly been damage to the camera lens before it was shipped to Samsung because the tablet was enclosed in a drop proof case from the time I purchased itTherefore any damage to the lens was either caused in shipping (as Samsung required that I remove all accessories, including the case before shipping), or while at the repair centerJudging from the attitude I have received from their customer service personnel, I have even entertained the notion that it was done intentionally in order to void the warranty.I expect that this tablet be either repaired or replaced at Samsung's expense under the warranty
Regards, k