Samsung Electronics America Inc.

I am rejecting this response because: I sent samsung a receipt for my stove, as requested I sent it to the address that was attached to the E-mail they sent me, it was returned in the mail for unsufficient addressTried callling samsung, but have no response as yet

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF42H5000AW/AWe have offered the customer a buyback (refund) as an accommodation to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Samsung has reviewed *** *** complaint in regards to his wireless charger. Our system shows an exchange request; reference *** was submitted for the accessory. The accessory was shipped out on 1/08/via ***; reference *** tracking # *** and delivered on
1/10/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows the agent who handled the claim spoke with Ms*** on 6/27/and explained to her that the pro-rated buyback refund offered for the unit is correct. The agent further explained that the
amount is due to the unit being defective, OOW (Out of warranty) and the depreciation value which based on the DOM (date of manufacture) of the unitThe refund has been delayed because it shows it has been cancelled in the system due to the lack of response from Ms*** in accepting the offer. If Ms*** wishes to proceed with the buyback refund offered; reference Txt# *** for her unit, please have contact Samsung at her earliest convenienceWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows the agent who handled the claim submitted a refund request in the amount of $701.99; reference Txt *** for the unit for approval. Mrs*** was advised that product is under review and
to hold onto product until receiving further instructions. Once the refund has been approved, Mrs*** will receive an email with the acceptance document along with further instructions on how to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

To provide resolution Samsung will require evaluation of the deviceAgain, you may contact Samsung customer support to arrange this service or you may use the UPS Premailer which has been requested and will be delivered to you home tomorrow All accessories should be removed from the device and data backed to an external source prior to shipmentSamsung cannot make a determination regarding repair if we have never reviewed the deviceThank you

Samsung has contacted the customer regarding their RefrigeratorSamsung’s warranty does not cover food spoilageThe customer was offered $food compensation but the
customer denied the offerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because: I still have not received the rebate therefore it does not seem that the rebate was processed fasterI've emailed the office of the president twice and have not received a response As I started in my original complaint this process was supposed to take 4- weekend and now has been monthsPlease help me with this because in the meantime I am paying for two washing machines when I only have one in my house.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the unit was initially set up for service however, due to no coverage an exchange request was submitted; reference Txt# *** through *** ***. An ExchReqSubmitted e-mail was sent to Mr
*** on 4/06/notifying him the exchange for the unit is being processed. Once the request has been finally approved, Mr*** will be notified with further instructions. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding concerns with his DryerSamsung has requested the customer to send in the repair paperwork in regards to the customer’s request for a refundWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted the customer regarding their televisionThe customer’s television was confirmed repaired on 7/28/A Samsung representative has contacted the customer to verify the television has been repairedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday refer to case* ***Thank you

Samsung has reviewed Ms*** claim in regards to her range. Our system shows the agent handling her claim contacted Ms*** and explained that the placement of the knobs on the range is part of the design on the range, not a manufacturer’s defectMs*** stated that their range is
emitting knocking sounds as wellThe agent advised Ms*** that they can send out a technician to address the knocking soundsMs*** stated that she should be given a new range because parts should not have to be replaced on a range that is not even a year old and the design of it is a safety hazard. The agent advised Ms*** again that the placement of the knobs is part of the design of the unit, not a manufacturer’s defect. However, a technician can be dispatched to address the knocking sounds on the unitMs*** declined the repair service at this time. No accommodations will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Your claim has been forwarded to Prize Logic for additional review and consideration of your rebateDirect contact will be provided concerning your claim once reviewedThank you

Samsung has contacted the customer regarding her concerns with her dryer. The customer was offered an exchange done directly through the retailer in which she accepted. The exchange ticket was submitted (transaction #***)Customer may reach out to the retailer directly as this
exchange has been approved on Samsung end since 12/19/2016. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, thec customer needed clarification on when to the free Gear VR and the $e-certificate will be receivedWe explained to the customer it takes days after the purchased date to validate the code and then
4-6 weeks to receiveWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have advised to the customer that our research shows that a recent repair service was performed where the technician deemed the unit working within specifications and is not defectiveWe have
offered to set up service for the customer but also advised to keep in mind that if the technician once again states that the unit is operating within specification that the customer would be response for the repair costsThe customer has declined further repair visitsSamsung’s limited one-year manufacturer’s warranty is for service and does not offer a replacement or refund for buyer’s remorseWith this being said we are unable to honor the customer’s request for a replacement or refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: I have been in contact with ATTThey stated that it was approved on their endI called them today when I received this emailThat I should have got the TV already because I met all the required the things needed treceive the tvI'm done playing the waiting game
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I told the person from Samsung who contacted me that I was also dealing with a representative of their complaint department and tried some of the suggestions that he made At this time, it appears to be working satisfactorily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAlthough liquid damage is not covered under the Samsung Standard Limited Warranty, as a one-time courtesy Samsung will authorize service for your Gear S 2. Please use the Next Day UPS E-label
emailed to you for return shipment of your product to Samsung's repair facility, as it is scheduled to be delivered back to you as of 6/2/Reference new Ticket #: *** Thank you