Samsung Electronics America Inc.

Samsung has reviewed Mr*** claim in regards to his Samsung Galaxy Sphone. Our system shows the agent handling the claim emailed Mr*** advising that the device has been classified as physical/cosmetic damage which is not covered under Samsung’s warranty
Regrettably, due to the physical/cosmetic damage to the device, no accommodations can be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer at *** to address their concerns regarding their WasherUnfortunately we have not heard back from the
customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ***between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer wanted their order’s shipping statusThe customer was informed the order is still currently on backorder with an estimated restock date of 12/13/We apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF220NCTABC/AASamsung has advised that her refund has been process and a refund check was sent out on 2/26/We apologize for any inconveniences and delays the customer may have experienced
with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### to set up service between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***

Samsung has contacted Mrs*** regarding her concerns with her dryerThe agent advised the customer that the repair had been set up under transaction number *** and as per service ticket the repair has been completed. We apologize for any inconveniences and delays the customer
may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher and RefrigeratorAs an accommodation, we have offered the customer a one-time free-of-charge repair accommodation for both unitsWe apologize for any inconveniences and delays the customer may
have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletAs an accommodation, we have offered the customer a free of charge repair accommodationThe customer has accepted our offer and we have set up a service repair request on her behalfWe apologize for
any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mr*** case, the agent who handled his claim advised him on 5/17/when they spoke that the refund of $2,would be for the cost of the refrigerator (per the BOS he provided) and any additional fees or taxes would not be included Mr*** accepted the offer and sent in the acceptance documents to proceed with the refund he received. No additional accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their Washing MachineThe customer has been offered a pro-rated refund under transaction * ***
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

Samsung has reviewed Mr*** claim in regards to his Samsung.com order. Our system shows after an investigation on Mr*** claim, a credit memo was processed on 6/26/for order number *** and E-Commerce has credited order for the lost Gear Sfrontier
An E-Commerce agent informed Mr*** that he will get a confirmation email within in - business days showing that a credit was issued back to the ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms*** claim in regards to her refund. Our system shows a refund in the amount of $1,619.35; reference # *** was issued on 4/29/for the unit. Please allow 7-business days after the check has been mailed to receive it. We apologize for
any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # CLP-770ND/XAASamsung has advised to the customer that Samsung provides a one-year manufactures warranty for the product and at this point the unit is beyond this period therefore no accommodation would be warrantedHowever, the customer was offered the option of repair and therefore we offered to move forward with the serviceCustomer acknowledged and acceptsWe informed to the customer that we will attempt to locate a service center that can provide in-home service as promised to complete the repairCurrently, we are reviewing the service options we have available for the customer and will get back to the customer shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***

Complaint: ***
I am rejecting this response because:
I still need to see if the service technician resolves the issue, so I don't want to close my Revdex.com complaint as of now
Also, the service provider has not confirmed yet if July works for them (which in itself would be much after the days response time as per Revdex.com), so I will have to reject the response by Samsung as being satisfactory for now, unless the whole issue is resolved
Regards,
*** *** ***

Complaint: ***
I am
rejecting this response because: There is a sticker blatantly on the washer which explicitly says year warranty on motorThe motor on the washer is defective which has caused the barrel to make a very loud noise when in use. I have posted a video on *** so others are not misled by Samsung. ***First Samsung phones explode, now their washers may explode and burn one's house downStop messing with innocent lives.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate that the package never arrived at Samsung's Plano, TX repair facility (UPS Tracking ***). Based on review there was no content in the package
once it reached the UPS Hub in Mesquite, TX. At that time a UPS Claim investigation was filed. Samsung cannot issue a replacement device due to the fact UPS must complete their investigation. This is typically an 8-business day procedure. When/if UPS approves the claim they will notify Samsung, and at that time a replacement would be requestedUnfortunately, Samsung cannot fulfill a replacement or refund request without completion of the investigationThank you

Complaint: ***
I am rejecting this response because: samsung emailed me this morning saying they are reshipping the package and sent me an email correcting my address, the one they messed up in the first placeVery different answer than what they gave you.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Was my complaint even read? First of all my complaint is not even regarding a refrigeratorSecondly, nobody has contacted me or set up a service appointmentI have had service appointments in the pastI need my actual complaint to be read and for a complete refund of my purchase price for the washer and dryer set, which is $1,And arrange for the set to be picked up by *** once I schedule a new set to be delivered. Regards,
*** ***

Thank you for your response, we have assigned an agent for you complaintAn agent should contact you in 1-daysWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his promotions. Our system shows that on 2/16/17, Mr*** was sent a $Samsung.com code for the POWERbot offer Please have Mr*** check his SPAM/Junk folder to see if the email ended up there. In regards
to the Summer Kitchen Package offer, a check in the amount of $was sent on 10/17/to the address on file Please allow 7-business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case