Samsung Electronics America Inc.

Upon further review of the customer’s file, we informed the customer we would gladly expedite an exchange without a credit card holdThe customer would like to follow up with a resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSamsung Has repaired my tv to my satisfactionNo further Revdex.com involvement needed at this timeThank you for your consideration in this matter
Regards,
*** ***

*** This is a duplicate complaintPlease remove *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
Being that I am not a multi-billion dollar corporation, I HAD to accept their "concession", as they aren't willing to deal with the customer on a personal level. Whatever "president" of the branch of the company I spoke with was unprofessional and combative, not at all understanding or "conceding", they merely shipped what cost them pennies to me, but would have charged us hundreds of dollars for it, so we are supposed to see that as a small victory, meanwhile still having to cover technician labor costs. Samsung is detestable and does not care for the individual customer at all, even though this is the second MAJOR overhaul repair in three years to the same piece of equipment.No, this is not acceptable, but I had to accept it because it was the only cost-saving option on the table, and Samsung knows it. They will NEVER have any of my money again, and I will be sure to let everyone know just how deplorable Samsung really is and how much I regret ever supporting them with my initial purchase. The piece of equipment JUST reached years old, so far we've had to replace the entire electrical system, and now the tub and shocks have had to be replaced. That's the entire machine, aside from the shell it's sitting in. Just stupid, and horrible customer service, all the way up to the joke of a president I dealt with. Sorry excuse for a company. In other words, yes, I clicked "accept" this as a resolution, but no, Samsung is nowhere near acceptable

Samsung has reviewed Mr*** complaint in regards to the promotions for his Samsung.com order. Our system shows E-Commerce/Promotions is currently reviewing Mr*** case and he will be contacted once a resolution has been reached regarding his complaint. Thank you
for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I have asked Samsung to replace the refrigerator, not give me a refundSamsung needs to come out remove and replace the existing refrigerator in conjunction with the removal and replacement of the cabinet panelThey have ignored my requestI have also not heard back from the person that was supposedly issuing a check for the cabinet panel that needs to be removed and then replaced.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our file history indicates that our product support team provided additional troubleshooting methods to the assigned service centerAfter further review of
with the technician, we see our Product Support team is currently evaluating the issue and an exchange request has been submitted for further approvalOnce all necessary approvals, have taken place a representative from our Exchange Division will make contact with the customer to finalize the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimFor assistance please contact
###-###-####
Thank you

Upon further review of Mr*** claim, our system shows a refund check in the amount of $2,382.99; reference Txt# *** was issued on 4/26/for the unit. Please allow for 7-business days after the check has been mailed to receive it. Please be advised, Samsung does not have the option to keep a claim open indefinitely, as there is a limited timeframe in which to respond to Revdex.com claims. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, his monitor was deemed physically damaged based off service ticket # *** when Mr*** sent in the unit for repair. The agent who handled the claim apologized to Mr*** for not being sufficiently informed about the warranty prior to sending in the unit for service. Regrettably, Samsung’s stance remains the same. No accommodations can be made for this claim. Thank you for being a valued Samsung customer, we again apologize for any inconveniences you may have experienced with this case

Unfortuantley, based on the previous evaluation and documentation of the phone's condition upon receipt; Samsung cannot honor the request of free of charge repair service for this unit.Should you choose to request additional evaluation at a later date, please contact Samsung Customer Support at ***.Thank you

Upon further review of Mr***’ complaint, E-Commerce has advised that the below email was sent to him on 2/13/regarding this matterDear *** ***Thank you for contacting Samsung Direct, Office of the PresidentI would like to follow up with you, on behalf of ArielI regret to inform you that we do not have the ability to process exchanges/replacementsA return shipping label was issued to youPlease advise if you shipped your return within your return policyIf you did not go through the returns/refunds process, you will need to contact our technical support department for further assistanceAll of our devices come with a one-year manufacturers warrantyThank you for choosing SamsungBest regards.Technical Support***Sincerely,KatrinaOffice of the President - Samsung DirectE-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon further review of the customer’s file, *** is sending the Gear and a return label to return the VR*** will be contacting the customer with the informationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung ovenBased off of our customer service records, we show that the customer’s refund has been approved and issued on 4/6/We apologize for any inconveniences and delays the customer may have experienced
with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # 4*** Thank you

Samsung has contacted the customer regarding their concerns with their dishwasherThe customer has been advised that they will not be getting reimbursed for the repair cost. The customer was advised that one part was covered by year warranty (circuit board), the other part replaced was
not, which is why he was charged. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a one-time free of charge accommodation and the customer has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer acceptedWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Note *** *** was sent a code for a new charger and a claim has been submitted to Fed Ex We apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to complaint i.d***Thank you