Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung televisionSamsung has reviewed the repair claim summarized in the Revdex.com complain for the customer’s television, which referenced a Light Tunnel Settlement from (http://www.samsung.com/us/dlptvsettlement ) All
legal requirements of this settlement were completed in October 2011, at which time all referenced televisions were returned to their original out of warranty statusRespectfully, the unit is no longer eligible for any accommodations todayBased on the model and serial number of the unit, the television was manufactured in 07/Respectfully, the unit is too far beyond the original warranty terms and the Settlement time frame to be eligible for any out of warranty accommodationsWe sincerely apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms***’ claim in regards to her phone. Our system shows the agent handling her claim offered her a replacement GSupgrade in black. The agent sent the below email with the phone information and tracking number for the device. Hello ***,Your replacement
phone has been shipped out to you as of 3/31/I apologize on behalf of Samsung for the delayIf you have any further information please feel free to reach out to me My direct contact information is listed below Tracking number: ***Model Number: ***IMEI Number: *** You can track you shipment at *** We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Please return original phone as soon as possible
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed your letter of concern regarding your *** televisionWe apologize one of the features originally offered on your television has not been discontinuedAs per the messages broadcasted in November, Samsung working to help customer access APPs faster and easier
In an effort to streamline the experience across our Smart TVs, effective December 7th, 2015, “OnTV” panel that appears during startup or after selecting the Smart Hub button on the remote control, will no longer appearThis will allow Samsung to offer a consistent experience across 2011, 2012, 2013, and now model year Smart TVs and make accessing the user’s favorite apps faster and easierOnce again, we apologize this was a preferred feature, but the original Terms and Conditions you agreed to when setting up the Smart Hub outlines that changes in features and support may occurRespectfully, Samsung will not be honoring your request for refund on the unit. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mrs*** complaint in regards to her dishwasherDue the the amount of the claim, it was forwarded to our insurance company SFM (Samsung Fire and Marine) Insurance for review. An SFM adjuster has advised that the claim; reference SFM#*** was
tendered back to *** ***/*** as not a manufacture issue. Regrettably, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I replied to MsH's email on Sept13th asking for a fax number so I could send a copy of my receipt and they could process my refund. I am still waiting for a responseI have an answering machine and I have received no calls from Samsung In the meantime, I was added to a Samsung marketing list and on Sept16th I started receiving advertising emailsI only gave my email to Samsung customer serviceI have never purchased from Samsung directly, nor have I had any prior communications before this issueThis just seemed like an insult to injury. So far my experience with Samsung customer service has not been goodHopefully, they will come through on their commitments soon
Regards, ***

Samsung has contacted Samsung Pay and Prizelogic regarding their concernsAs per the departments, the customer was emailed a new code on 5/3/for $Please notify the customer to check their inboxWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that Samsung can repair the unit however a replacement/refund would not be an option as the unit is serviceableWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: this company did nothing to speed up the exchange process, and they continue to ignore me. I have called three times and emailed and the company will not return the calls. So again, this company does not care about this customer. They did nothing for me
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to service for her washer. The agent handling her claim contacted her by phone today, 3/24/but she was not available. The agent left a voice message informing her per her Revdex.com response, a FOC (Free of Charge) repair was set up; reference Txt# *** for the unit. An In-home Repair Ticket Confirmation e-mail was also sent notifying Mrs*** of the repair service. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** complaint in regards to his washer. Our system shows the agent who handled the claim submitted a refund request in the amount $534.99; reference Txt# *** for approval for the unit. Once the refund has been approved, Mr*** will
receive an email with the acceptance document along with further instructions on how to proceed with the claim. Mr*** was advised that product is under review and to hold onto unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: they never processed the replacement phoneI contacted them yesterday and they still did not send me a replacement deviceThe 7-Business days have passed and they confirmed that they still have not sent me a phone or anything to replace my device
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows the agent handling the claim made several attempts to contact him to discuss the claim. The agent sent him an email on 5/24/informing him that Samsung’s Limited warranty is for service and that
his request for an exchange was denied. The agent started the process for service; reference Txt# *** and sent Mr*** a UPS E-label; reference UPS tracking #*** advising to use the label in the event he wanted to proceed with service. As of today 6/07/17, the agent have not received any further communication from Mr***. While Samsung understands that Mr*** does not want to ship the unit in for service, there are no service providers in his area therefore he will need to ship the device in for repair. Please have Mr*** contact the agent if he would like to proceed with service and use the aforementioned UPS E-label to send the device to the service center. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

:
The phone was used properly and did not exceed the tolerance specifications for this phone as listed on Samsung's website and sales materials at the Point of Purchase Here is Samsung's disclaimer:
"**This device has been tested and received an IP (Ingress Protection) rating of ***, which tests for dust intrusion and for water submersion up to meter for up to minutesNot shockproofCovers must be tightly closed."
This phone may very well be water damaged I am not disputing that I am disputing the phones attributes which led to this phone's damage This phone was never under water for longer then minutes or under a depth of feet at anytime Thus this specific phone did not meet Samsung's own quality insurance standards per their above statement Once again this is a phone that Samsung does NOT sell a case for Thus it should be able to meet the standards that are clearly stated in the sales materials and website for this deviceIn addition, the Samsung authorized dealer in *** ** reviewed the phone and thought that it had a poor seal around the camera area A second authorized dealer in *** ** called this phone a "lemon" made with cheap partsI already submitted this phone for a second review by Samsung They sent it back to me unprepared and no replacement was offered Samsung needs to honor their warranty by standing by their own QA testing which plays such a prominent role in the marketing of this phone The phone did not perform as advertised and thus should be replaced

Samsung has contacted the customer regarding their concerns with their televisionSamsung would like to confirm the serial number on the unitThe customer stated that the television is on the wall and will retrieve the correct serial number once the television is taken down. A message was
left today on the customer’s voicemailWe are awaiting the customers’ response. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

Samsung has reviewed Mr*** claim in regards to his Sphone. Upon further review, Mr*** complaint states that he is currently living in India where incidentally he also purchased the device. Base on this information, Mr*** complaint has been transferred to
our Samsung India Customer Care for further assistance with this matter. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
Hello, I have not received a mailer from Samsung as of yet. As I type this response to you right now, I am on the phone with a representative that is telling me that Samsung has not received my proof of purchase so they are unable to move forward at this timeI have e-mailed proof of purchase as well as all of the necessary documentationI am not sure why Samsung has not received any of this informationI am now going to be responsible for paying my phone company the full price for a phone that I had to buy in the interimI am super upset, angry, and frustratedAll I wanted was a replacement device from Samsung and a reimbursement that they promised me for the price of the phoneNow I will be stuck with another phone billNot to mention, that the device burned my finger. I was attempting to resolve this matter quickly and without litigation
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Please be advised that the proper parties have reviewed your registration and confirmed the registration as successful. Should you try accessing your account there should be
no message to "Complete Registration." Thank you

Complaint: ***
I am rejecting this response because:
Samsung approved me for a replacement on 1/and never contacted me I called the evening of 1/to find this outAfter five days of contacting *** and Samsung everyday I finally received a call from *** saying they finally received the credit for the washerI never received a call from SamsungOn Saturday I was able to replace th washerToday Samsung finally called to say they sent credit to *** and the store should be calling meSamsung has no idea what is going onSamsung has done nothing but give me the run around since day oneI have spend over $130'at the laundry mat because I was without a washer for almost six weeksI have asked for reimbursement but have yet tO hear anything in response which I probably never will.
Regards,
*** ***

Samsung has contacted the customer regarding their washing machineThe customer has been set up for an refund under transaction * ***We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you