Samsung Electronics America Inc.

Samsung specifies for all its products that the internal memory storage is less than the total memory storage available due to the storage of the operating system.We would suggest contacting the seller directly for possible refund or exchange of the product if it is unable to fulfill your requirements.Thank you

Samsung has contacted Mr*** regarding his concerns on 10/03/16. Mr*** was sent an email advising due to his television being deemed physical damage there will be no accommodations. Follow up emails were sent to Mr*** on 10/04, 10/& 10/to which
Samsung received no response from Mr***. The claim has since been closed. We sincerely apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you Tell us why here

Dear Mr***:Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to redeem
your promotional item. Sincerely,Samsung Office of the President

Samsung has attempted to contact the customer regarding their concerns with their televisionUnfortunately the customer has not been available during attempted contacts
Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Complaint: ***
I am rejecting this response because:This is the third time now a Samsung authorized technician has came outThis technician stated that he hopes this will be the last Samsung washing machine he will have to work onHe will be retiring from doing Samsung at the end of the yearHe states that he has ran into my issue beforeSamsung washing machines were not designed to fill up enough water to clean the clothesI explained that before it seemed to clean properly and to please go through the diagnostic processHe contacted Samsung tech supportThey explained that this is a common problem and the only thing they can say is to run the washing machine on heavy duty, add additional water to make the clothes heavy, or to stuff the washing machine completely packedThis is cause the sensor to add more water. When you purchase a $washing machine, one you don't expect to have toward your clothes before you wash your clothesAlso why would you have different settings but only able to use one that will actually clean your clothesTwo why is there no middle for the clothes either its inches of water or completely filledNo in betweenAccording to both the new technician and the Samsung tech support stated that the machine seems to be functioning to specificationsBut that also this is a problem with this specific model of machineIf you loosely fill your load the clothes on top do not get wet.....throughout the entire cycleThis is not what a washing machine is supposed to doSamsung is aware that it is a faulty design and even tell the consumer that they should make the clothes wet before washing or only use one settingThis makes no sense and Samsung should be held responsible for a poorly designed unit. I have worked with Samsung and been patient throughout this processI even stood behind the product after three technicians have stated that these units were designed poorly and that I should not expect my clothes to get cleanBut then when the tech support told the last technician that this a common issue that Samsung is aware of and that the only thing we can do is work to get the clothes clean or just use one setting on the unit, I give! I am asking that my money be refundedI do not have the luxury of being able to just go buy a new washing machine and I do not intend to let this goWhen you have a faulty product your replace it According to all three technicians all of the top load washing machines work poorly and do not get the clothes clean. Please refund me me my money so that I may get a new washing machine for my family
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that we would not be able to grant his request for potential future repair needs due to power outagesWe explained that this type of issue would not be covered under
our limited manufacturer’s warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:An apology is not satisfactoryI spoke to customers service and was told I would be eligible as long as I could prove I purchased the phones from *** and once activated I could sign up for the deal. I want what I was promisedAs I followed the instructions given to me by your repsYou can provide me with a prepaid card for the value of one phone so please don't tell me there is nothing that can be done
Regards,
*** ***

Samsung has reviewed Ms*** complaint in regards to her television. Our system shows an exchange request; reference Txt# *** was submitted for the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with
this case

Samsung has contacted the customer regarding their WasherThe customer has been set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their washerWe have informed the customer that the washer and dryer have individual warranties and only the washer has a recall and rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mrs*** claim in regards to her tablet. Our system shows the agent who handled the claim spoke with Mr*** on 7/19/and apologized for the delay in processing his exchange The agent advised Mr*** that the delay was due to
the UPS lost package claim that was filed. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Mr***: Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

Complaint: ***
I am rejecting this response because: You have not resolved the issue.
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows E-Commerce is currently reviewing Mr*** inquiry for a resolution E-Commerce has advised that once further information is received, an E-Commerce agent will notify Mr
*** via email with the results. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN64F8500AFXZAWe have offered the customer a refund as an accommodation to which he has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

I am rejecting this response because:Incorrect statements in the reply from Samsung USA (Revdex.com) to my complaint.Samsung stated:"Samsung has contracted the customer to address their concerns" , is not correct After the attempt to repair the TV by the first Samsung authorized repair facility in which the repair station stated to me that Samsung advised them to replace the "main panel" which did not correct the issue, I contacted Samsung (Samsung did not contact me) to inquired what is the status of my repair since the "main panel" did not fix the issue It was during that telephone conversation (when I contacted them) I was very surprised to learn that Samsung stated that their records state that the TV works normally The first repair facility captured and submitted video recordings of the problems they saw before and after the "main board" was replaced In addition, the first Samsung service repair company made comments that the picture quality was very bad (after the "main board was replaced) The Samsung repair facility stated that they do not understand how Samsung engineering department can determine the TV "works normally" just based on the videos set to them and acknowledged that the poor picture quality is/was difficult if not impossible to see in the videos and a human would have to be in front of the TV to see the problemI asked that question to the low level Samsung support representative...how can Samsung engineering determine the TV operates just from the videos that were sent to them from the first repair facility and that repair facility acknowledges that there is a display problem It was then that Samsung support offered to send out a different Samsung repair facility for "another opinion" That second Samsung repair facility only schedules appointment day in advance of a propose service call which makes it very difficult for me to schedule myself available as I schedule my appointments or days ahead of time. I am still waiting for the second Samsung repair facility to contact me to set up a mutually agreed upon date and time of their service call

For additional concerns regarding exchange you may contact *** again at ***. Otherwise, you will receive follow up as informedThank you

Dear Mr***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We apologize for any inconvenience you have experiencedWe were also
unable to locate any previous communication with our customer service with the information you have provided
Please E-mail the Office of the President *** your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
*** *** NJ

Samsung has contacted the customer to address their concerns regarding their refrigeratorMrsParker was offered a refund in which she has acceptedThe refund has been submitted and approved and we are awaiting documentation from the customer to complete the process We apologize for
any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs***’ claim in regards to her watch. Our system shows the watch was deemed physically damaged by a Samsung technician which voids the warranty. Mrs*** may choose to have OOW (Out of Warranty) repair however it would be at her own expense. No
accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you