Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:I still have the same original "repair" issue (As of today, 2/13/2017, *** site now has 1,people complaining about Samsungs wash machines.)
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I refused their offer because I did not cause the defect in lcd panelThe cost of labor to fix the tv would be times the cost of the partAlso, if I accepted their offer, it would be like me saying I caused the defect(Pled guilty to a lesser charge.) If I was to spend or more for labor I Would be better off buying a new tv from another manufactureSamsung really didn't offer anything other then a refurbished or used panelI also would advise anyone who bought a galaxy phone note to replace them before they catch fireIf they catch fire before replacement Samsung will probably say there is physical damage and will not cover it under warranty. Their authorized service center in our area is not Revdex.com participantWould not want them to service it
Samsung should fix the tv under warranty fully not at their choosing
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon further review of the customer’s file, the compensation has been submitted in the amount of $1,We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: they are liars and crooksthey mislead people for months and steal peoples' money..im still waiting on the rest of my compensation for my phones plus the difference in money owed to me for the device change and they are taking their sweet time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I would like to advise Samsung, regarding future customer complaints regarding appliances that are no longer working, please try to resolve the issue expeditiously. Initially Samsung was unwilling to assist me with reimbursement for food and made several attempts to repair a refrigerator that was defectiveThe technician stated to me after the second attempt that it was defectiveI heard him tell a Samsung representative in Samsung's claim office that it was defectiveBut Samsung still wanted to try to repair it two more additional timesI was without a refrigerator for over a month and I'm still without one until I receive the refundIt cost way more for Samsung to steadily send out a technician (times) than to just refund me the cost of the refrigeratorNot to include the inconvenience to my familyI can't believe a company with such a prestigious name as Samsung would take the measures that they did. Again Shame on SamsungI will never buy another Samsung Product everP.SI have a Samsung Galaxy 7, that I'm trading in for an IPhone
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me resolve this problem
Regards,
*** ***

Samsung has followed up with the customer regarding their smart phoneThe customer has confirmed they are being help by ECR for a possible accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, the customer was contacted on 7/and provided with the refund reference numberWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

I am rejecting this response because: after SIXTEEN days Samsung did not even ship my phone backI am leavin gin vacation and I do not have my phoneThey said they will ship it back on july 1st and it is July THIRD and I called UPS with the tracking number and UPS told me the phone was not shipped yesTHIS IS A TERRIBLE COMPANYWILL NEVER BUY SAMSUNG AGAIN EVER

Upon further review of Mr*** claim, our system shows another replacement charger was sent on 6/22/via UPS; reference tracking number *** and is scheduled to be delivered on 6/24/to Mr*** home. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:Whatever you have said is not trueNo one from the e-commerce department is working with meI had placed my order on Dec 15th today its Jan Its one and a half monthInstead of helping out you give this kind of stupid responses and wasting my time. I will never buy samsung products
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I'm moving to a new apt after months placing this orderNo one expect Samsung need months to deliver SD cardNow as their response they cant ship the item bJuly 28th so the order will be cancelled after months waitingThey scam the customer showing item is in stock to to ship within to daysNow they claim its not live systemHow customer know it when place the orderI need my item before July 28th or send it to my new address after 28th.
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WF42H5400AF/A2. We have offered the customer an exchange through HH Gregg to which they have acceptedWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Samsung has reviewed Mr*** complaint in regards to his Note refund. Our system shows a compensation request in the amount of $986.61; reference Txt# *** was submitted on 8/22/for approval A Compensation ReqSubmitted email was sent to Mr
*** email on file on 8/22/17, notifying him that the refund has been submitted for approval. Mr*** will also receive a Compensation ReqApproved e-mail notifying him that the refund has been approved and a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate the correspondence and allowing Samsung the opportunity to review this claimWe have confirmed the delivery of the product, and determined the phone is currently in the repair process awaiting parts needed to complete repairAn automated notification is sent to the
consumer once repair is completeStatus updates can also be found online: ***"Track Service"
Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mr***’s case, the unit was deemed physically damaged due to the infestation which voided Samsung’s repair warranty. Regrettably, Samsung’s stance remains the same. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms***’ complaint in regards to her tablets. Our system shows the agent assigned to the complaint informed Ms*** via email that the tablet serviced under ticket # *** for model #- SM-*** was shipped; reference UPS tracking #
*** on 9/11/back to her unrepaired due to physical damage to the device. In addition, the tablet serviced under ticket # *** for model #- *** was shipped; reference UPS tracking # *** on 9/21/unrepaired due to cosmetic damage to the device, both to the address on file. The agent explained to Ms*** that physical/cosmetic damage voided the warranty and any repair costs for either devise would be at her expense. Based on the information in our system, regrettably no accommodations can be provided for model #- *** and model #- *** at this time. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr*** claim, our system shows an agent spoke with Mrs*** on 8/24/and advised her that the refund was cancelled due to the missing serial number label required to process the refund. The agent advised Mrs*** to send the serial decal to *** in order to proceed with the claim. Please have Mror Mrs*** send in the missing serial decal at their earliest convenience in order for the Refunds Deptto process the refund in a timely manner. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding his concerns with her television. The customer has been offered and has accepted a full refund of the television (model#***); in the amount of $under transaction #***. We apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you Tell us why here