Samsung Electronics America Inc.

Samsung has contacted the customer regarding their dryerThe customer has been requested to submit their purchase receipt in order to process a refundWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday refer to case* ***Thank you

Complaint: ***
I am rejecting this response because:1. Black mold inside the washing machine clothes drum is NOT a maintenance issue it is a HEALTH issue. The lack of concern for the health and well being of its customers by Samsung is unacceptable. IF this were simply a "maintenance" issue, we could simply run the washing machines "CLEAN" cycle and the problem would disappear. Furthermore, what is Samsungs resolution for this issue they call a "maintenance issue"? 2. Where is the disclaimer in the owners manual that states the owner "may be subject to black mold growing in the washing machine and said black mold may get into clothes drum and onto the laundry"? Please point me to that statement.3. I've attached pictures of black mold in our washing machine. I'd like to ensure those pictures are part of the official complaint vsSamsung. Furthermore, Samsung has pictures of the washing machine with the drum pulled out showing a large amount of mold in the machine. 4. I have a statement from the Samsung selected repair company, *** *** *** in Saginaw MI, stating the machine is riddled with mold. He said, they wouldn't touch it as its too much of a health hazard. 5. I also refer you back to the Samsung support page that shows our washing machine issue isn't a fluke. The known design flaw in the machine that allows mold to grow and regrow is spelled out in great detail, time and time again in this forum: ***I argue again, this is far from a "maintenance issue", it is and remains a HEALTH issue. Samsung needs to do the right thing and grant a full refund for the flawed washing machine. Also, this washing machine is under a RECALL NOTICE for a completely different issue. We have purchased a new washing machine and have been promised a refund of $594. We are solely requesting Samsung refund us the difference between our purchase price ($and the $(assuming they processing the exchange rebate). The difference due us is $549.74. As of now that is all we are requesting. Should health issues arise from the known issue with the black mold, we reserve the right to ask for further damage.
Regards,
*** ***

Hello, We do apologize for the inconvenience you have encountered in the process of receiving your replacement unit as we are aware of the importance behind needing your device.We do understand there have been severe weather condtions and incorrect mailing information (zip code
error) which have delayed receipt of the replacement, on top of UPS losing your original device, and apologize for the frustration this has caused.Our records indicate the replacement is in transit back to Samsung. Proper documents have been processed to ensure your replacement in shipped to you as soon as the unit has been delivered to us. Please note, this is not a common practice as it relates to the repair or shipment process for Samsung.Again, we do apologize for any trouble this has caused.Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that the product was shipped on 12/5/and the customer was sent an email with notification of the sameOur shipments are shipped via UPS
and depending on the warehouse from which the product was shipped the customer should receive their item by the end of this weekWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted Mrs*** regarding her concerns with her washer. Samsung understands that the customer is requesting a refund for the matching set, however at this time the options are for repair on the recalled unit or a rebate. Unfortunately at this time there are no
accommodations for dryersMrs*** has been set up for service of the washer under service ticket #***We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***6, and find that this resolution is satisfactory to meI was vary pleased with them taking the time to personally contact me and resolve my issue in a timely manner

Complaint: ***
I am rejecting this response because: Samsung told me I had to pay for service call from Samsung dealerI have already paid $for service repair man to tell me the problemI like the dyer...will not buy anymore Samsung products.
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AA. Samsung has offered the customer a buyback (refund)Currently, we are waiting for a response from the customer for acceptanceWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed Mr***’ complaint in regards to a refund for his Samsung.com order. Our system shows the order was received on 8/29/at the Fulfillment Center and E-Commerce has issued a refund for the order. Please allow 3-business days for the funds to reflect back on
the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for a free of charge repair under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: Samsung has refused to send another washer machine tech to my residence, after I was completely unsatisfied with the first tech The reasons for not being satisfied were provided to Samsung
Regards,
*** ***

Samsung has contacted the customer regarding their Gear watchThe customer was approved for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is not covered. However, before Samsung can make any determination regarding this matter the phone must be shipped to Samsung's repair facility for evaluation.No determination
regarding repair can be made until the phone is examinedOnce examined an update can be provided. To proceed with evaluation please utilize the UPS E-label already emailed to ***Thank you

Upon further review of the customer’s file, we contacted *** regarding their concernsAs per ***, the initial submission occurred on 3/and was rejected on 3/The second submission was received on 3/and rejected same dayAll rejections include automated emails, the two rejection emails were sent at 3/20/2:31:AM and 3/21/12:41:PM for the respective rejectionsIf the customer could provide the required documentation, we can approve her claimWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr*** claim, our system shows a refund check in the amount of $920.70; reference Txt# *** for IMEI# ***; a refund check in the amount of $920.70; reference Txt# *** for IMEI# *** a refund check in the amount of $920.70; reference Txt# *** for IMEI# *** and a refund check in the amount of $920.70; reference Txt# *** for IMEI# *** was issued on 8/08/for all devices. Please allow 7-business days after the check(s) have been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his Noterefund. Our system shows a refund request was submitted in the amount of $949.35; reference Txt# *** for the device. Once the refund has been issued, please allow for 7-business days after the check have been
mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I am rejecting this response because:Paypal states that it is not their chargeback to dispute. The chargeback originated from Discover. According to their records, the case is closed (see attached screen shot of my account). I have repeated this information more times than I can count to Samsung

Samsung has contacted the customer to address their concerns regarding their Samsung OvenWe are sorry to hear about the customer’s recent product experience has not met their expectations due to the current repair needsPlease know that the customer has brought to light some customer
service concerns and delays that will be further investigated by our quality assurance teamAfter further review of this case, we see that one of our certified technician have made contact with the customer and the appointment date is scheduled for Thursday, October 1, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has reviewed Mr*** complaint in regards his Samsung.com order. Our system shows E-Commerce is currently investigating this matter and an agent will be in contact with Mr*** with a resolution once the investigation has concluded. Thank you for being a valued
Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I called FOUR TIMES to make sure they DID NOT send the charger to Indiana!! I was there because my sister died I AM NOT PAYING to have it shipped from Indiana to Minnesota The incompetence of their workers is ridiculous This is the email that I sent to Heather in their Executive Customer Service Department:It's Saturday the 9th of September I just got off the phone with my sister in Indiana THE CHARGER WAS SENT THERE INSTEAD OF MY ADDRESS IN MINNESOTA!!!HOW DID THAT HAPPEN AFTER CALLS???Response from Heather in their Executive Customer Service DepartmentI am unsure as to how your charger went there because I am looking at the account right now and it has the right address on it. My response to Heather: Unsure? I've never seen or heard so many, I don't knows and I apologize, I'm unsure how that happened Well it DID!!! Now I have to PAY to have it shipped from Indiana to Minnesota!! Do you think I should be RESPONSIBLE for that? I don't! This isn't over!!!
Regards,
*** ***