Samsung Electronics America Inc.

Complaint: ***
I can not accept a resolution from Samsung which does not resolve the problemMy TV is well within the warranty period which requires Samsung to either fix or replace the set, yet Samsung keeps telling me that they presently can not fix the issue, and they do not know when (if ever) they will be able to. They insist that the cause of the improper lip sync is a "firmware" issue, but state that nobody else who owns this model television is having this problem. They also incorrectly state that my problem is intermittent which makes it hard to diagnose, when in reality, the lip sync issue occurs every day on every channel after the set has been on for an hour. Their own remote access team and service technician have witnessed it If they are being truthful in that I am the only one experiencing this issue then the logical conclusion is that my set is defective and must be replaced

Samsung has contacted the customer to address their concerns regarding their security dvd systemAs an accommodation we offered the Teresa Gift a month warranty extension and she acceptedWe apologize for any inconvenience and delays the customer may have experienced with this caseFor further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM ESTMonday thru Friday. Thank you

I was given the choice of the pro-rate or nothingI have yet to even receive that checkThey made me cut the cord and now I have not been able to do laundry for days and it could be another week or more before I do get a checkUntil I get that check I cannot get go get a new washer and that means we will be hand washing basics just to get byI cannot go out and use laundry mat as then I have less to spend on a new washer
Regards,
*** ***

Our files indicate that the customer’s request regarding model # HT-C6930W/XAA has been reviewed an additional time per customer rebuttal requestSamsung has advised to the customer that we have spoken with our product support team regarding the firmware and they will be providing an update to the firmware shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***1. Thank you

Samsung has contacted the Prizelogic regarding their concernsAs per Prizelogic, the customer received a new codeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-####
between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung contacted Mr*** and he informed us that he was not sure if he is able to take time off work to be around for the repair personWe offered weekends and he stated he was not sure if he can be around on weekends either Samsung offered the rebate option and he declined that as
well. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows the agent who handled the claim spoke with Mr*** on 7/06/and advised him that based on the information (the device is out of warranty) he provided, the only accommodation that can be offered at
this time would be service. Mr*** told the agent that he did not wanted to be without his phone and declined the service offer. The agent informed Mr*** that Samsung does not provide loaner phones but he could check with his carrier. Mr*** told the agent that his carrier will replace his phone with another device but he would have to pay $and he does not want to pay the deductible. No further accommodations other than service will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an exchange through ** *** under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for the your responseSamsung apologizes for sending you the wrong band multiple timesWe are currently working toward sending you small band per your requestWe will contact you up coming week to process your transactionThank you for being a loyal customer

Complaint: ***
I am rejecting this response because:
Reasons -
The first sentence doesn't make senseThe last two words of that sentence seem to be a random thought added on to what has already been saidAs I stated, I don't care what the "Location Code" indicatesI had no control over where that "Location Code" came from, other than making my purchase at the appropriate location, which was ***, which I did in fact doI purchased the phone from *** and the phone was shipped to me via ***Likely, the "Location Code" cross-references to somewhere in the NorthEast United States (Pennsylvania, New Jersey, New York, etc)I can assure you that I did not drive from *** **, to the Northeast US just to purchase a Samsung Galaxy SEdge at some random locationI was sitting at my desk, using the internet, purchasing a Samsung Galaxy SEdge from ***I have attached the customer receipt from *** *** for referenceYou will see that Overnight Shipping via *** is included on the receiptThis receipt arrived with the phone, in the *** boxIt looks like I was assigned a repair ticket number? I didn't ask for a repair because nothing is brokenI asked for the correct promotional item to be provided to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
My defective washing machine was fixed and I consider the matter closed, however, it was only because of my effort not because Samsung followed through on their washer recall assurances to me. My Customer Service experience with Samsung was appalling and shows, what I believe, is Samsung's lack of concern for customer satisfaction and product safety
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we did set up the customer for a return on 12/for the damaged productAll of the return information was emailed to her along with a pre-paid label
It seems like she was set up for a repair accidently through a different departmentWe have reached out to the customer and advised to her how to properly return the productWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

As it has been explained Samsung cannot determine a resolution until the products have been evaluated. We cannot confirm any outcome regarding repair charges at this timeTo continue with the service offer please provide the IMEI numbers for both devices so the proper requests can be made for retrievalThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you for your response someone finally contacted me and said that a refund would be sent however, I never received an email with any further instructions please contact me regarding this issue thank you *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I had to purchase a new washer and got rid of the old one due to not having space for storage I advised samsung that I have a manual and also still have a dryer I purchased the same time I purchased the washer that is also samsung ....they did not offer any solutions to my problems again proving how inconsiderate they are to customers.....I also purchased another samsung washer and have a receipt of that in which I was forced to purchase a washer that is samsung again so I dont loose money on the racjing system for my dryer and the rack I already had it would have cost another $
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The response to my complaint is not applicable to my complaint and not what I asked forI have stated my issues and continue to be ignored by Samsung.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionResearch shows this unit’s original month warranty expired on or about 02/based on the information currently on fileRespectfully, due to the length of time the unit has been out of
warranty, there are no accommodations availableRepair needs and costs are the responsibility of the owner once the limited manufacturer’s warranty expiresWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative contacted ASC to follow up with rescheduling the customer’s repair appointmentThe customer was informed that ASC will contact for repair set upWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer regarding their WasherThe customer has been set up for repair under transaction #
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you