Samsung Electronics America Inc.

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent assigned to his claim spoke with Mr*** on 3/12/to discuss the case. The agent submitted a service request; reference Txt# *** for the device. Thank you for
being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our records indicate refund has been approved.Please note refunds are typically issued on Tuesdays and mailed via US Postal Mail.Thank you

Samsung has attempted to contact the customer regarding their Electric RangeUnfortunately we have not heard back from the customer. We have
attempted contact through phone and email at *** & ***Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Ms*** claim in regards to her washer. Our system shows the agent handling the claim submitted a service request; reference Txt# *** for the unit. Ms*** will be contacted by an ASC agent to schedule the repair. We apologize for
any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have to say, without Revdex.com, Samsung would not provide this service!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Great thanks for Revdex.com!
Regards,
*** ***

Upon further review of Mr*** claim,he was granted an accommodation of a new A-stock device to include all accessories with new device when typically customers would receive an R-stock exchange for expedited exchangeOur agent will contact the customer to see an agreementWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that we cannot grant his request for a year warranty, exchange or refundWe explained that his unit is within our one-year limited manufacturer’s warranty and the
sealed system is covered under a year warrantyWe additionally explained that our warranty is a service warrantyUnfortunately, there are no other accommodations that can be offeredWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately we have not heard back from the customer since being asked to provide the work
order paperworkPlease have the customer contact us at ***m so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because: the fact is, they replaced the entire icemaker including the front panel. If these were new components, why would a part break after three weeks. If these were new parts, why is the icemaker not working. The fact is, they no longer make this ice making unit. We have had two different repair companies tell us this. That's why there is such a difficult time obtaining the parts. The fact is, these icemakers have never worked and Samsung can attest to this by other people complaining on different internet sites. After one repair company told me that they could no longer repair the unit and I should take this matter up with Samsung. He will not go against Samsung and I am not naming the repair company. I realize that the unit is out of warranty, but if you have a product that can't be fixed, what is the alternative? Samsung is saying that they replaced this with new parts and that I have to defrost the icemaker every three weeks so it will dispense ice and leak with water. After paying $for a refrigerator, I am not defrosting my icemaker once a month. This is not the 1950s. Also, I should not have to pay a repairman every month to fix this icemaker. That alone with cost me $100-$130/month. At some point, I am paying more for the repairs than for this refrigerator. Another repair company told me that they no longer manufacture this ice making unit, what does that tell you? Below are several links of people complaining about these icemakers. Below are several links that can attest to this problem NOT being fixed.***
***
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on review of your information Samsung was not the supplier of the replacement device received. With that stated, Samsung cannot account for repairs to the refurbished
device providedAs you may be aware under the Samsung Standard Limited Warranted physical damage is not covered. We cannot authorize the replacement of your Galaxy S Active, however, as a one-time courtesy we can authorize the free of charge repair for the LCDTo continue with this offer we will need to be provided your IMEI #Thank you

Upon further review of the customer’s file, the customer has been informed we do not cover the difference in an exchange of the unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

I have received the check in the mail regarding the above referenced complaint submitted on 04/17/

Samsung has reviewed Mr*** complaint in regards to returning his Samsung.com orderOur system shows E-Commerce sent Mr*** a return label on 8/21/to his email address on fileMr*** was outside his return date so an E-Commerce agent sent an email to the warehouse
advising that he was returning the device and we needed them to accept the package The agent informed Mr*** that this was not 100% guaranteed that the warehouse will accept the package due to it being outside his return dateThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: The reason why I needed a repair was due to a design flawA manufacturer should extend a recall when a design flaw is discoveredI shouldn't have to pay a penny for Samsung's poor designThis is an extremely common issue - all you have to do is type Samsung refrigerator noise into a search engine, and endless hits come up
Regards,
*** ***

Upon further review of Ms*** claim, our system shows that all documents required for the refund was uploaded into the system today, 6/27/and the refund in the amount of $599.99; reference Txt # *** was been processed for the unit. The refund check is scheduled to be issued on Thursday, 6/29/and sent out on 6/30/to the address on file. Ms*** will receive a Refund Check Issued e-mail informing her that the check has been issued. Please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding his rebateBased off of our records, we are unable to complete the customer’s request for a refund for this order because the customer has placed a dispute through PayPalThe customer has been advised on multiple occasions
((1/18, 1/21, 2/6, 3/26) that in order to finalize the refund the dispute would need to be removedOur suggestion is for the customer to contact PayPal to remove the dispute which will allow us to issue the customer a refund We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted *** regarding the customer’s concernsAs per ***, The customer refused her order (65" Class *** *-Series 4K SUHD TV) due to it arriving damagedThe customer refused shipment on 11/10/and has not been refund yet for her orderOn 11/29/it was
documented in the customer's order that *** received the authorization to return the damaged product and are waiting for the package to be inspectedInformed the customer that once the product has been received back at the Samsung warehouse a refund will be submitted for the orderWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
My refund was processed very rapidly after I posted my complaint. It's sad that it had to come to that. But I am just glad to be moving on
Regards,
*** ***

Upon further review of Mr***’s concerns, we do apologize for the delay in processing your requestThe request is still pending under transaction number *** and Mr*** will be contacted to complete process. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that Samsung’s limited one-year manufacturer’s warranty does not cover damage which occurs in shipmentWe explained that in such scenarios Samsung recommends
contacting the retailer to notify them as all Samsung units are inspected prior to packaging/shippingWith this being said, we will not be able to honor the customer’s request for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you