Samsung Electronics America Inc.

Samsung telecommunications division has contacted Mrs*** regarding her concernsThe agent has offered the customer a free of charge evaluation for potential resolution
and the customer agreed. A pre-mailer has been sent with tracking numbers tracking # Out: ***, & Tracking # In: ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#***. Thank you

Samsung has attempted to contact the customer regarding their concerns with their Washing MachineUnfortunately, the customer has not been available during attempted contactsPlease have the customer contact us at *** so that we may assist. We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted the customer regarding their dryerThe customer is being set up for a refund under transaction # ***
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherThe damage to this unit has been determined to be cosmetic damageSamsung Electronics, as all manufactures, test their products in many different waysThere are no internal or external components, if
defective, that will cause this type of damageAny damages can be repaired at the customer’s responsibility as warranty is voided when cosmetic damage is present We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
I was contacted by email from Samsung on August 24. I responded to the email with as much detail as I could on August and also left a voice mail. I sent a follow up email on August and another follow up email on September 7. I left multiple voice mails and still have not made any progress on this claim. Please see attached email
Regards,
*** ***

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, our system shows that Mrs*** was advised to hold on to the unit until further instructed to which she agreed. By Mr*** own admission in his initial complaint, the unit was disposed of/removed by Home Depot The Refund Deptrequested a copy of the disposal letter from Home Depot in order to complete the refund process. Up to date, Mror Mrs*** still have not been able to provide a disposal letter from Home Depot showing it was disposed of through them. As previously advised, in order to proceed with the refund a disposal letter from Home Depot is required. Unfortunately without the disposal letter, no accommodations can be provided for this claim. Please have Mror Mrs*** submit the disposal letter at their earliest convenience in order for the refund to be processed in a timely manner. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:
Samsung has received the correct numbers and have approved my deviceI would like to cancel this complaint if possible? For informational purposes, the IMEI is *** *** *** *** and the Wifi MAC address is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
thank you again for all of your help I am awaiting contact from the dealer to exchange the dryer
Regards,

Complaint: ***
I am rejecting this response because:
Samsung has offered no restitution in this matterThe product was advertised as "able to withstand a fall from less than or equal to feet." There is a major quality issue with this product, or the claim is patently false
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This complaint was for the reason that they are falsely advertising that they support and stream HBO NOWI already talked with one of their technicians who told me just thatI have already returned the TV and have purchased another brand so I no longer need their assistance, I just want to make sure they understand they are falsely advertising something they do not doI do still have a copy of the discussion with the Samsung technician if needed
Regards,
*** ***

Samsung has reviewed Ms*** complaint in regards to her washer. Our system shows the agent assigned to the claim spoke with Ms*** on 10/04/and advised her that unfortunately Samsung does not compensate for gas, time or trips to the laundry mat. Regrettably,
no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Washing MachineThe customer has been set up for repair for 8/2/under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case* ***. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, since we are not affiliated with the Fulfillment Company and have no influence over their inventory, we have no way of procuring a device to ship himPer the terms, delivery of devices after 3/will be delayed, which his device falls in that categoryWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Samsung has authorized a one-time free of charge repair for your productOnce repair is complete your device will be returned to you.Thank you

Samsung has attempted to contact the customer to address their concerns regarding their refrigeratorUnfortunately we have not heard back from the customer.
Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs an accommodation, we have offered the customer a one-time free of charge repairThe customer has accepted our offer and we have set up a repair service request on his behalfWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

I am rejecting this response because: I spoke to Samsung yesterday and because we have "provided them with all necessary documents" we should expect to hear from Lowe's in 3-days providing a credit to us to purchase another washer. I'm not going to hold my breath

Samsung has reviewed Mr*** claim in regards to his Gear watch. Our system shows a refund in the amount of $317.99; reference Txt# *** was issued on 6/13/for the device. Please allow 7-business days after the check has been mailed to receive it. We
apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows the agent handling the claim spoke with Mr*** on 6/16/and advised him that the device he sent in for repair was determined to have been rooted which automatically voids Samsung’ warranty.
The agent further advised Mr*** that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s code was sent on 3/22, which was before the expiration datePrizelogic does not have additional codes to issue as a replacementThere are also no tickets in customer support from the customer’s email
addressWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you