Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf the phone is in need of service it must be shipped to the Samsung Repair Center as explainedAt this time we show a service ticket was processed for evaluation of the Note 4, * ***Currently
there is no fee associated with this service, however, should the technician determine the software is not the issue and parts need to be replaced you may be contacted for additional informationWe ask that you please ship the phone using the E-label already provided in order to begin serviceThank you

Complaint: ***
I am rejecting this response because:
Again Samsung reread last complaintYou did not fix the faulty product from this washerYou only ratchet down the top so as if it fails he explosion is contained within the unitShame on uWhat don't you reread my last complaintUnbelievable!!!
Regards,
*** ***

Samsung has contacted the customer regarding their microwave ovenThe customer has been advised to submit their purchase receipt and we are currently waiting
for the customer’s responseWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
This is the same respon that I got last timeThe number is for Samsungs President Line, here no one picks up nor do they call back aftwr adking for a call back numberMy specific request is fir Samsung PayHow do I get in touch with some one at Samsung Pay to help solve this issue The regular customer service number at Samsung Pay has been of absolutely no help so farNo one seems to know how to help solve this issue and resolve it quickly
Regards,
*** ***

On Saturday August 22, theinch *** television was deliveredThe delivery set up the television and once they put it on the screen was black with horizontal lines on the screenI called Samsung tech department and spoke with Chris who spoke with one of the deliverymenHe did what Chris told him and the screen did not changeSo, the deliverymen called their boss to let her know the television was damagedI had them take it backMelissa from the delivery company called me Saturday and said she was going to call someone at Samsung to report the television was damagedApparently, you sent me a television that was returned and then repackaged. I thought Samsung was a good company but that is not trueAs, I research this others have also complained they too had issues with their Samsung televisionsThis is now the fourth week that I do not have a televisionI have left a message for you on Saturday and again this morningI would appreciate a return call to let me know how you expect to handle thisAgain, if this is not handled quickly and to my satisfaction then I will have to file a formal complaint against Samsung Electronics with the *** *** Courthouse
As per our conversation, here is the picture of the television that our driver took when he was at your home on SaturdayPlease let me know if you need anything else in the meantimeAs soon as I hear any information back from Samsung, I will be in touch

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P6000ZKYXARBased off of our recent customer service history, we show that the customer recently sent in their device for repairUpon opening of the unit it was discovered that there was clear
evidence of water damage thereby voided the unit’s original limited manufacturer’s warrantyUnfortunately, our initial technical support staff cannot determine this during over the phone troubleshootingWith this being said we will not be honoring the customer’s request for warranty coverage for this repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Upon receipt of Ms***’s Revdex.com rebuttal, we contacted the assigned service center to confirm repair dateMs*** is scheduled for an appointment on 4/3/between 9am and 1pm We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been approved for a refund under transaction * ***
"Calibri","sans-serif""> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***

Complaint: ***
I am rejecting this response because:
What Samsung is saying is true that I seem to be approved for VRs, and I did get two Netflix codes, but the complaint is not about that Saying that *** has not heard from me is not true I have sent them numerous messages and they have come back with the same response, so there is really nothing that I can do or say to resolve this It is all on them Samsung is putting the blame on someone else which does not make sense My claim submission for the Samsung advertisement has changed from approved and shipment pending to approved and shipment is out to the customer to back to approved and pending Does not make sense Samsung states in their advertisement that there are available VRs for this promotion, so they should have had them ready to ship if they advertise Samsung has them for sale on their website for immediate shipment (of course they ship if you give them extra money), but they do not have any to ship to an advertised promotion The way I and everybody else sees it, the sale consisted of a Galaxy Sphone along with a Gear VR and a Netflix code during the promotion period not buy phone now receive something else in months The money I spent for each phone included all these mentioned in the previous sentence, so I am expecting to get the advertised items in a timely manner People that went and bought items at local stores got their VRs on the spot It is advertisement saying that you will get something but later changed the terms to say that you will get it but it will be significantly delayed, it might be in the summer as they put it, yep they took my money and they have these in stock to ship immediately in their store Also, changing the terms and giving some customers with significant delays a choice between this item of a $gift card, a choice that I was not offered even though there are significant delays in my case as well, and it seems that they refuse to offer when asked in lieu of waiting for however many months to receive an item that should have been provided at the sale timeThis is not a way of conducting business, and was expecting the item within a timely manner such as allow a couple of weeks for shipment after the sale.
Regards,
*** ***

Upon further review of Mrs*** concerns regarding her washer we apologize for the delay and any inconvenience this issue has caused. We apologize that the unit was damaged during repair and would like the opportunity to make this a better experience for you. At your earliest convenience please email your bill of sale to Alicia at *** and she will assist you further. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim#***. Thank you

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows a refund request in the amount of $1,388.78; reference Txt# *** was submitted for the unit. A Response Required for Refund Process e-mail was sent to Mrs*** email
on file on 6/23/with the acceptance document attached, along with instructions that are required to proceed with the refund. An agent from the Refunds Deptcalled and left a voice message for Mrs*** on 6/28/requesting the acceptance documents. Up to date, the acceptance documents have not been received in order for the Refund Deptto be able to process the refund. Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a one-time frcharge accommodations and the customer
accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***9. Thank you

Samsung has contacted Mrs*** regarding her concerns with her refund. Per the customer this process has taken so long and she just wants it resolvedThe customer also states that she does not understand why she has to provide disposalCustomer was advised by ENR that disposal was her
responsibilityRefund has been submitted and approved for the customer under transaction #***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#***3. Thank you

Samsung has contacted the customer regarding their dish washerThe customer has been approved for a refund due to no service coverage in the areaWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, the customer is being set up for a one time free of charge accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows the agent handling the claim made several attempts to contact Ms*** but have been unsuccessful in reaching her. The agent followed up the last call on 6/28/with an email but up to date
has not received a reply from Ms***. Please have Ms*** contact the agent if she is still in need of assistance with her claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their washerThe customer has been offered a refund for their unitThe customer is in the process of estimating the damages, once we receive the estimate we will proceed accordinglyWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:I contacted Samsung after receiving this email and they have no records of any scheduled appointments to come out and fix my WasherI have also not received any communication from anyone from Samsung since the initial time we spoke together a week ago. I need someone who is going to follow through with promises to assist me and confirm things are set in motionLast Wednesday she said hours I would be contacted againI tried to reach back to her on Friday afternoon, Monday, and WednesdayCommunication was via provided email address and phone number with no responses
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am unable to find the serial number with the information given by SamsungI have reviewed all of the emails to see if I am missing some kind of instructions on where and how to find the serial number, but can't find anything specificIn fact, the only instructions I got turned up no serial number when I attempted to look for itI sent pictures asking for further instructions, but was told no further instructions would be givenAny further attempts I have made to resolve this issue have been met with unreturned messages/emails. I am more than happy to provide the serial number so that they can process the refund, but I need more specific instructions for finding itI am also willing to send the headphones back so that they can find it for themselves, but not until I receive the refund.Considering I have been trying to resolve this issue for more than a year, I don't think I am being unreasonable
Regards,
*** ***

I am rejecting this response because: This tv was not damage physically, I spoke to technician and he admit that this is very unusual to be damaged like thisIf the tv is off you can't tell if it's damagedIts manufacturer fault and must be covered under warrantySamsung sold me defective tv and now they dont want to replace itI can prove it from box or tv that tv was not damage physically