Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
I did sent my phone back to Samsung repair center, as of today March it's still in repair and I don't know if I will continue having this problem with the phone.Why don't they just replace it with a new devise? Is it right for me to go trough this kind of problem? I bought brand new phone!
Regards,
*** ***

Samsung has attempted to contact the customer to address their concerns regarding their televisionUnfortunately we have not heard back from the customer. Please have the customer contact us at ***.com so that we may assist. We apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # ***We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has attempted to contact the customer to address their concerns regarding their television, however have not been able to reach the customerPlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mrs*** complaint in regards to her Samsung Rewards. Samsung Pay checked Mrs*** account under email *** and it shows that she was awarded 40,rewards points in September. It also shows that the 40,points on this
account were redeemed in September as well. If Mrs*** is referring to points on a different Samsung account, please have her reply to the email sent from the Office of the President with this information for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per prizelogic the customer was sent a new code on 3/and has confirmed it is activeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** complaint in regards to a refund for his range. Our system shows a refund check in the amount of $2,181.23; reference Txt# *** was issued on 8/29/for the unit. Please allow 7-business day after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of *** *** Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeUpon review of our customer service records, we show that we received *** *** refund acceptance documents on 11/10/Our refund department has submitted the approval for the refund and a refund check will be issued in a few business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows Mr*** unit was set up for a review to see if it would be deemed defective. The agent that handled his claim spoke with him on 4/24/to advise that Samsung Tech Support determined that the unit
was working as designedThe agent informed Mr*** that based on this determination Samsung would not be able to offer a refund for the unit. Mr*** informed the agent he has filed with the Attorney General and will move forward with a small claimThe agent offered to have a 2nd opinion with a different service center however Mr*** stated he did not see why it is necessary and ended the call because he was at work. No accommodation will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows that an E-Commerce agent contacted Mr*** and has set up a return and a refund for this item The agent advised Mr*** that we are not able to do a replacement and provide him
with another device plus a refund. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows the agent handling the claim spoke with Mrs*** on 6/21/and submitted a refund request in the amount of $482.99; reference Txt# *** for the unit The agent advised Mrs
*** that product is under review and to hold onto product until receiving further instructionsIn addition, the agent advised that if the product has been disposed of, the offer will be voided. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Ms***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear that you were experiencing an issue with your Samsung.com order. Upon further review of your order, the E-Commerce Division advised that there appeared to have been an issue with overlapping promotional offers that you were trying to combine on the order. As previously advised on the Revdex.com response, unfortunately, the BOGO is not a combinable promotion which is why you were not eligible for the Gear promotion as well. Please use this response as the correct conclusion as to why you were not eligible for both promotions at the time of your order. We apologize for any inconveniences and delays you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that the information provided to him by our call center is accurateWe explained that his television model was not included in the settlement mentioned and the settlement
has no since expiredWe additionally explained that his limited one-year manufacturer’s warranty has expired as of approximately 01/and that we will not be able to honor his request for compensation due to the fact his unit is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

I did accept a free of charge repair as you stated in your Revdex.com response however I have not been reimbursed for the $diagnostic fee yet. The free of charge repair also includes the diagnostic fee I was manipulated into paying your technician. Once my dishwasher has been repaired and I have been refunded that diagnostic fee I will consider this matter resolved. A free of charge repair by definition means that there are NO charges. Please do not be manipulative again and dissect the total cost of this repair into several different parts and then pick and choose which parts of the cost you can and can not get away with paying. You are better than that!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSamsung has sent me anew unit as promised

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I continue to contact them via Email as this is the only way to receive a documented response.They continue to NOT want to provide me a refund until their defunct device is returned, which I have advised themto personally retrieve it at their leisure Their solutions for shipping does not work in *** nor have they providea doable solution to shipping companies In lieu of the fact the devices are defunct and not workable and need to be destroyed I do not UNDERSTAND why my refund is not actioned They have my Money for a device they are trying to kill

Complaint: ***
I am rejecting this response because:The refund has not yet been received as of 2/18/and this washer has been out of service for days and non-repairable in addition Samsung only pro rated the refund at $on the washer only, when the set cost me $so saying they are sorry
is unacceptable especially considering they lied,and stonewalled me for days
Regards,
*** ***

Samsung has contacted the customer regarding their Dish washerThe customer has been offered an SRA and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because:The developed cracks were not the results of any abuse and there was nothing dropped on the over glass topThe glass top material simply failed during usage.Attached is the picture which I also provided to SamsungYou can see from the picture that there was no damage due to dropping off anything.Yes cracks are physical damage but that is what the warranty of Glass topThere is nothing else to cover under years glass top warrantyIf there were any burner issues they would not be covered for more than months warranty. Thanks

I am rejecting this response because:Being that the television was manufactured with a "defective/inferior" capacitor, I feel that Samsung should replace this part in the interest of customer satisfaction and what is morally correct and not standing behind their "legal requirements."