Samsung Electronics America Inc.

Samsung has contacted the customer regarding their PlayerUnfortunately there will be no accommodations as the unit is out of warrantyThe customer would be responsible for the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding his concerns. As per Mr*** file, Mr*** was offered an exchange of which he acceptance under transaction #***. We apologize for any inconvenience and delays the customer experienced with this case. For further
inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday. When calling please refer to case#***. Thank you

Upon further review of the customer’s file, the replacement S2s have been requested and are currently with the fulfillment companyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to additional reimbursement in the amount of $for repairs incurred for his unit. Upon further review, it was determined that Mr*** unit is OOW (Out of Warrantee) however, as an accommodation to him, Samsung has approved for him to receive a full refund in the amount of $1946.56; reference Txt# *** for his unit. A Refund Payment Requested e-mail was sent today, 3/02/17. No further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

In accordance with instructions from Samsung I submitted my acceptance of their refund offer to Samsung today. I could not comply with their requirements until today as my new refrigerator was delivered todayThanks for your assistance

Samsung has contacted the customer regarding their dishwasherThe customer was offered a free of charge accommodation; unfortunately, the customer did not want to continue contact for resolutionWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their washer. Customer states that the repair has been completed on the washing machineCustomer wanted some type of compensation for the inconvenienceOffered the customer a dollar e-giftThe customer decline
Advised the customer that I would notate the fileThe customer states that this is not sufficientAdvised the customer this is the only accommodationCustomer states that she reach out to the Federal Trade CommissionAdvised the customer that I would notate the informationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim #*** Thank you

Complaint: ***
I am rejecting this response because:
Samsung has decided to protract this matter even further.
Regards,
*** ***

Upon further review of Mr*** claim, our system shows that the agent who handled the claim previously advised him that Samsung’s warranty is service based and no other options were available to him for his device. As stated in the previous response, Mr** declined the agent’s offer to set up service for the device. As previously advised, no additional accommodations other than service can be provided for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr***’ claim in regards to his range. Our system shows the agent handling the claim informed Mr*** on 4/19/that the glass cook top has been deemed as physical damaged. The agent further explained that this was caused by usage of the unit which
looks different from a manufacturing defect with tempered glass which would look like a web of cracks across the surface of the cook top. The agent advised no accommodation will be made other than to set up OOW (Out of Warranty) service for the unit. Mr*** declined OOW service. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
I have an email from a manager at Samsung saying my refund will actually be on 12/09/(tomorrow)
Samsung representatives do not have clear and accurate information, as evident in my consistent disappointments with them during my month long process
I will not accept their conflicting responses until my money is actually returned to my card on filePlease see my attachment of a different representative saying something differently
PER my credit card - the funds have not been received
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her washerOur system shows a refund in the amount of $was approved 8/23/17; reference Txt# ***Please allow for 7-business days after the check has been mailed to receive itWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung business center has contacted the customer regarding their concerns. The business center has confirmed that they have spoken to Mr*** and will be
processing an exchange for his unit. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate that a member of the accessories department spoke with you on 7/20/and assisted you with the replacement of your battery packs.Samsung would consider this
matter as resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we
are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

Upon further review of the customer’s file history, Samsung telecommunications has reached out to our parts department and the tool that is needed to remove the SIM card tray will be shipped out overnight. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung is processing one-time free of charge accommodation and it is being set upWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of
9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their MicrowaveUnfortunately there will be no accommodations as the unit is out of warrantyThe customer would be responsible for the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their security dvd systemAs an accommodation we offered the Teresa Gift a month warranty extension and she acceptedWe apologize for any inconvenience and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM ESTMonday thru Friday. Thank you