Samsung Electronics America Inc.

I have been working with Samsung to get my washer fixed since the recallMy appointments have been cancelled twice by the company they hire out to repair the washersTheir reprensentativd place you on hold for long periods of time, they lie to you & people who claim they are supervisors never return your calls as promisedRepresentatives are not trained properly because they will tell you anything to get you off the phone

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we then advised that she would need to package the television up
and ship to repair center with the label that we suppliedOnce repaired the service center will ship the unit back to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAfter reviewing our customer service records and emails, we do show a total of from the refund representative, and from our systememails sent from this same representative were sent on
07/with the correct four hundred dollar amount, and by mistake she sent the email you have forwarded below on 07/The system emails show the correct amount, displaying the four hundred amount, as wellAfter reviewing the calls, the four hundred amount was quoted as wellWe have offered the customer to compensate an additional $568.54, which would total $1,dollars for this refrigerator altogetherUnfortunately, we cannot do the amount as the product is years of age, making it years outside of the written warranty agreementThe customer has accepted our refund offer and we have proceeded accordingly by setting up the refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung contacted Mr*** *** and provide service for repair via A&E Txt# *** completed on 2/14/17. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have offered to exchange the oven through the retailer, and have submitted the request to LowesI appreciate the work everyone has done at the Revdex.com and Samsung to come up with a resolution to our concernThank you.
Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that after further review with our product support team, it appears there are additional troubleshooting methods that the technician will need to completeWe explained
that we will need to have a certified technician go back out to check televisionThe customer understands and accepted the informationWe will continue to follow this complaint so that she will not have to repeat the issueWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***0. Thank you

Customer service was badSeveral representatives didn't know how to help meI was passed around the queueThe process was frustratingIm all ready frustrated with my current situation, I was frustated moreI didn't know get the email with the ticket number until ceo of samsung contacted me last week

Samsung has contacted the customer regarding their dryerThe customer has been offered a refund under transaction #
"Arial","sans-serif"">***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Complaint: ***
I am rejecting this response because:
They have been telling me since July 28th that my refund is in review and every time I call I am told it's still pendingI have been contacting them since July and have gotten no where except hung up on a dozen times when I ask to speak with a supervisor
Regards,
*** ***

Samsung has contacted the customer regarding their WasherThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: On 2/8/I returned the attached refund form request to Andrew L - Risk Management Department ***I then got another email from Samsung later in the day on 2/8/asking me to fill out the same refund form I emailed earlier in the day so I emailed Andrew and asked him if I needed to fill out the refund form again and he said "No that this was a duplicate request from Samsung and he was taking care of my refund today"See email traffic below.Good Afternoon Andrew,Please see the attached fully executed customer refund acceptance formAs we discussed on the phone I don't have the serial decals (which you said was okay) since the dishwasher was removed from my house immediately after the fire and replaced by *** *** with a Series *** Dishwasher due to the concerns that the Samsung model might have a defect that could start another fire and my lack of trust in another Samsung dishwasherThe exchange order that *** *** sent me is attached with the order number and items they delivered on 1/11/to replace the Samsung dishwasherYou said that this information would suffice in place of the serial decalsIf you need to talk to the *** *** that had the original Samsung that started on fire and replaced it with the *** the location is *** *** *** ***, ** *** Phone number ***The appliance manager is ***.If you have any other questions please feel free to contact meDo we have a time frame on when I should expect the refund and amount? ***, Received thank you ***.I will attach to the refund today and will process.Thanks again. Regards, Andrew L | CSD - Risk Management | Samsung Electronics America | *** *** *** *** *** ** *** |(: ***|*: *** Thank you AndrewI just got another email from Samsung asking me to fill out the same form I just filled out for you about an hour agoI assume I don't have to fill that since I completed one already and returned it directly to you via email? That’s correct yes; it is a duplicate request.Thank you.Andrew L | CSD - Risk Management | Samsung Electronics America | *** *** *** *** *** ** *** |(: ***|*: *** If you need any other documentation please feel free to let me knowI still haven't received a refund check as of 2/17/2017 Thank you,*** ***
Regards,
*** ***

Samsung has reviewed Mrs*** complaint in regards to a refund for her refrigerator. Our system shows a refund check in the amount of $1,298.70; reference Txt# *** was issued on 9/12/for the unit. Please allow 7-business days after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her Samsung.com orderOur system shows that the order was being held for Ms*** at the nearest FedEx location from her to be picked upMs*** failed to pick up the package in the allotted time and the package was returned to the
senderMs*** did not want to miss out on the promotional item and requested to have the product redeliveredAn E-Commerce agent informed Ms*** that the Wireless Rear Speaker Accessory Kit SWA-8000S was no longer available for purchase on Samsung.com. However to accommodate Ms***, the agent submitted a request for a promotional code in the amount of $to replace the promotional product she did not receive with the Samsung.com orderOnce promotional code has been generated in the system, it will be submitted to Ms*** email address on file. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms*** complaint in regards to her phone. Our system shows a service request; reference Txt# *** was submitted to send in the device for repair. The device was repaired and shipped on 11/02/via UPS; reference UPS tracking # ***;
delivered on 11/06/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received incorrect information from eBatesThe customer will be receiving their cash backWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of Mrs*** complaint, our system shows the agent assigned to the claim attempted to contact her today, 11/01/by phone but was unsuccessful in reaching her. The agent left Mrs*** a voice message advising her that the exchange; reference Txt# *** has been completed The agent also emailed Mrs*** advising her that once the UPS tracking number for the new device becomes available, it will be emailed to her directly. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his dishwasher. Our system shows the agent handling his claim spoke with him on 4/18/and he advised the agent that he has been assisted by the retailer. We apologize for any inconveniences and delays the customer may have
experienced with this caseThank you

Samsung has reviewed Ms*** claim in regards to a full refund for her washer The agent handling her claim informed Ms*** of the options available, the rebate or the recall repair The agent advised that the rebate option provides an amount for a Samsung and non-Samsung brand
and asked if the washer was registered Ms*** went to the website while they were on the phone and discovered it was not registered The agent explained that she can register washer and provided the rebate number as well Ms*** understood and stated she will move forward with one of the options available. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: I will be satisfied when I see the refund. Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***