Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon further review of Mr*** claim, our system shows the agent who handled the claim called and left a voice message with the updated steps on to how to properly pair the unit with his cell phone. The agent also emailed Mr*** the pairing information to the email address (***) on file as well. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung sincerely apologizes to Mrs*** for everything she went through in this processWe try to accommodate our consumers as best as we canHowever, the rebate policy does not compensate for taxes and as a one-time accommodation, Samsung offered Mrs*** the $e-gift card as compensation. We again apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the customer has been offered a refund of the unitOnce the purchase receipt has been submitted the refund will be processedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that Samsung’s limited manufacturer’s warranty outlines that any type of damage (physical or cosmetic) is not covered under the warranty and any repairs as a
result are the customer’s responsibilityThe customer may have the door repaired, however, they will be responsible for the repair costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that the assigned service center now has the updated warranty and that they will contact him to set up a service appointmentWe explained that we resolved the
matter concerning the bill of sale and have verified it with the place of purchaseWe also confirmed his warranty terms with the assigned service center to be valid until 07/03/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: I made it clear on each time I sent the phone in for replacement what the issue I was havingFor Samsung to say they were unaware is a complete lieI told them in writing and verbally what was wrong with my deviceI am not accepting any refund from SamsungAs I stated before that in doing so would cost my hundreds of dollars more just to obtain a new device? What has changed on Samsung's end? They said my phone was unrepairable now they ask me to send in my phone again for repair? They just said all attempts to repair my phone were exhausted, but now they ask to have me send it againNo, I don't consider this matter closedHow rude of Samsung.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The watch was shipped out prior to the ridiculous day period, however, samsung sat on the watch(not PHONE) for three days, in order for the watch to ship I MUST have contacted them to get RMA# and shipping label.I did try to capture that info from samsung website after logging in, but it appears that information is no longer available to me.I did receive the watch back, when it fails again, I will have no option other than to throw it in the trash I guess.Not interested in any further correspondence from samsung, go ahead and close this complaint if that's what you need to do, but I am no satisfied with the outcome
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung at Samsung's expense for warranty service
In review of the customer
information provided, Samsung has no history of providing evaluation/repair/replacement of your phoneAdditionally, if your device was replaced by your service provider Samsung cannot account for any previous repair history that may have occurred to that phone. Please note, Samsung does not issue refurbished units to any Service Provider for distribution
If you would like to send in your device for evaluation please contact Samsung Customer Support at ***. Samsung would not be able to fulfill the request of a replacement device
Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer did not qualify due to the location code on their receipt reflecting an in-store purchaseSince reaching out, he has provided valid information and his gifts are being replaced with S2sWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: Samsung employees have regurgitated the same response prior to me contacting the Revdex.comIt's silly and inappropriate when they are selling the products as high as $If I sent my phone to the company for repair I would be out of a phone I will continue to post and provide negative statements about the company based on my experience because of the inability for this brand to make decisions on a cacase basisHow silly is it to have negative reviews because of your disregard for the cost of replacing a stylusThis type of behavior will be the downfall of businesses like this.tmobile is resolving the issueAt the end of the day the phone is a Samsung brand and will join in any survey, opinions or recommendation regarding this company that will reflect my negative experience and opinion. Additionally, anything posted on the Internet never really goes away so deleting a conversation because it makes the company can simply be screen shot and repost.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his microwave. Our system shows request for a full refund in the amount of $156.24; reference Txt# *** was submitted on 4/03/for the unit. Once the check had been processed and issued, please allow for 7-business days
after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** complaint in regards to her refrigerator. Our system shows the agent who handled the claim spoke with Ms*** on 8/09/and submitted a request for service; reference Txt# *** for the unit which was completed on 8/21/as an in-home
repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Ms***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeBased off of our records, our research on this unit, shows there were no warranty claims during the first 12-month of ownership reported to SamsungMs***’s refrigerator’s one-year limited warranty expired approximately in 08/While we sincerely apologize for the inconveniences caused by the repairs that have been needed while out of warranty, unfortunately any repair or replacement needs after warranty expiration are the responsibility of the ownerSamsung respects the research and information found online, however, the information available does not reflect the full scope of the units’ performance, nor does this information influence warranty or available accommodationsBased on this information, we do sincerely apologize for this unfortunate situation but our response will not be modified. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding
their concerns with their range. Mrs*** stated the cook-top is cracked and although that is considered cosmetic damage Samsung has offered to cover the repair(parts and labor) as a one-time accommodation. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. While we do understand your concern, Samsung does not ship this part for replacementIf the charging port cover is missing or damaged, the phone will need to be shipped to Samsung’s Repair
Facility for service. Unfortunately, Samsung does not provide loaner devices. As it was mentioned, you must retrieve a device from another source such as your service provider, friend or family member if a handset is required while your original device is being servicedSamsung cannot guarantee all service providers have loaner service available, but some carriers do participate in a loaner phone program. Should you wish to ship your product for warranty repair please contact Samsung Customer Support at ###-###-#### and a live agent will be available to assist you with a Service Ticket. We do apologize in advance for any inconvenience this may cause

Upon further review of Ms*** claim, our system shows the agent who handled the claim spoke with her and reiterated that OOW (Out of warranty) repair is the only option available to her at this timeThe agent explained to Ms*** that parts are recommended and also an update on the device. Ms*** informed the agent that she does not agree with the resolution and declined the offer. Samsung’s stance remains the same. Other than the aforementioned OOW service, no accommodations can be made for the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P6000ZKVXARSamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

Hello,
Samsung understands the concern, and need for repair of your productYou are welcome to have the phone shipped to Samsung for evaluation at no charge, however, if the phone is found to have physical damage you would be contacted to paymentIf contact is made a decision can be made at that
time to proceed with payment, or have the unit returned unrepaired.As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty as we cannot speculate how damage occurredAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicingIn some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service Provider.To proceed with evaluation please contact Samsung Support at *** to arrange a Service Ticket

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that Samsung one-year Limited Warranty associated with the television provides service if there is a defect with the workmanship is of concern and the unit is not
functioning correctlyThis being said, Samsung will not be able to honor the customer’s request for replacement unit and that service is the only option available at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you