Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the repaired phone was shipped 9/via *** Tracking #: ***Thank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent who handled the complaint spoke with Mr*** on 8/18/and submitted a service request; reference Txt# *** to send in the device for service. A UPS shipping label;
reference UPS tracking number *** was issued for Mr*** to send the device in for repair which was received on 8/31/17, repaired and shipped back on 9/02/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # *** We have addressed Ms***’s concerns and have offered her a free of charge repairThe customer has accepted our proposal and we have set up service with an authorized service
centerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows the agent handling the claim spoke with Ms*** on 4/27/and advised of Samsung’s Limited warranty for service. The agent explained that when the issue with the device happened, Samsung would have
evaluated the available options to retrieve the data. The agent further explained that since Ms*** no longer has the device in her possession, Samsung is unable to validate her claim for further considerationNo accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Mr*** at *** regarding his concerns about his wife's phoneAdvised the customer that after further research on the device, the device is international device and carries no US warrantyAdvised him that being the phone is not a US device and carries no
warranty, Samsung cannot send him a free charger as he requested Mr*** stated he didn’t care where the phone came from and only cares that it was made by Samsung so he feels that Samsung has to supply him with his requestMr*** stated that if the agent was not going to change my mind and provide him with a charger then there’s no reason to continue the call. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Please be advised that upon delivery of a package to Samsung's Repair Facility; items are removed and provided an external evaluation for any visible physical damageThe item in question was immediately evaluated, and found to have physical damage. The package in which the phone arrived showed no signs of distress to have potentially caused damage to the products inside.If acceptance of the discounted repair offer is declined, and the consumer feel the damage may have been caused during shipment to Samsung a UPS Damage Claim must be filed by contacting Samsung Customer support at ###-###-####Once filed; UPS would investigate the claim, and provide Samsung with their resolution at which point the consumer would be contacted.Thank you

Samsung has contacted the customer regarding their RangeThe customer’s unit has been repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has attempted to contact the customer at *** to address their concerns regarding their microwaveUnfortunately we have not heard back from the
customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mr*** claim in regards to a refund for his Note phones. Our system shows a compensation request in the amount of $889.00; reference Txt# *** for IMEI # *** and a compensation request in the amount of $889.00; reference Txt# ***
for IMEI# *** was submitted for both devices. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

If you would like to send in your tablet for evaluation please refer to Service Ticket # *** and utilize the UPS E-label which has been emailed to *** Samsung cannot make a determination regarding
resolution until the unit has been evaluated by our technical staff.For additional questions or concerns please contact Samsung Customer Support directly at ###-###-#### and a live agent will be available to assist you.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***My IMEI is Model: SM-G870AGRY

Complaint: ***
I am rejecting this response because:
Having read through the terms, I did see in section where it states: “Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your order. If the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"However, there was not a single point during my entire shopping and ordering experience that would lead me to believe the price was “obviously incorrect.” The initial ‘Suggested Retail’ price of $was faded out, and Bolded and in LARGER FONT was the ‘YOUR PRICE of $100, below that was the ‘YOU SAVE’ in Red Font of $The price the TV was listed for was the most prominent text on the pageI find it difficult to believe something so obvious, could be “obviously incorrect.” The price of the TV itself was also in line with other TV sales seen on the major shopping holidays, such as Black Friday, *** *** Day, or sales seen at other major electronic retailers to move old stock in preparation for the new model yearOther companies have been known to run “flash sales” to increase brand awareness on social media or free publicity which Samsung could specifically benefit from with some of their larger sponsorships that are currently ongoing such as the *** *** and *** *** or upcoming *** *** in BrazilWhen I submitted my order you also agreed to our Terms of Sale which statesIn the Terms of Sale section states: “All Accepted orders are Final, Non-Cancelable, and Non-Refundable, except as specified in the returns policy applicable to your purchase.” This purchase is a binding contract upon Acceptance of the orderAcceptance is defined in section as “Our Acceptance of your order only occurs at such time that we have both (a)dispatched your Product order and/or provided you with access to DR Services, and (b) received payment of the purchase price of your order through settlement of funds via your provided credit card or other payment method (“Acceptance”)We may cancel your order at any time for any lawful reason prior to AcceptancePrior to Acceptance, an automatic e-mail acknowledgment of your order may be generatedPlease note that any such automatic acknowledgment does not constitute a formal acceptance of your orderCondition A was very clearly met when I was given access to the DR order tracking serviceIn addition, I received a separate email over hours after my purchase asking that I “register my recent Samsung purchase.” Condition B was met when funds from my debit card were immediately removed from the available funds in my checking account and the amount of the full purchase was covered and not denied. I also received an email from Samsung a few hours after order placement that did more than acknowledge my order, it confirmed it, complete with an order numberTo a reasonable consumer, order confirmation means more than simple “acknowledgement”, it infers AcceptanceA copy of all these emails can be furnished upon request, as it was specifically stated I should keep copies of them for my recordsI will continue to weigh all the options available to me and will pursue them to their fullest extent until a reasonable settlement can be reached by all parties involved
Regards,
*** ***

Mr***,Thank you for noteI apologize that we have not had the opportunity to speakI am very interested in seeing how we may be able to assist you furtherHowever, I do have a couple of questionsIn review of the claim with the service provider it is my understanding that the last service appointment was cancelled per your request stating the unit was operating properlySo that we are clear, what is the current issue with the refrigerator? When did the issue occur?Have you had any recent service visits by another service provider?Kind Regards,

This is the same response I have received time and time againIf I owed a bill and could not pay they would not except this responseIt took me weeks of emails and run around just to find out that there is a third party shipping these free vr gears outThe time of this agreement has already past and not once have they made an effort to contact me and explain the conditions of the problemThis is no way to run a businessIf I had a pass due bill they would have sent me to collectionsEveryone who bought their product because of the special offer is in limbo just like I amMost of us would have gone with a different company and or a different offerThis is unacceptable for a company to doThis is like a bait and switch but there is no switchStill no time line in site and no offers for their misjudgment of how or when they could have them shipped outThis is just one of those oh well you will get it when you get it attitudesThis is not right and no I do not accept it
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Upon further review of Mr*** complaint, E-Commerce is currently investigating this matter and the agent assigned to the case will be in contact with him with a resolution once the investigation has concluded. In regards to the Gear cameras, the Promotions team looking into this right now and will reach out to you as soon as possible to coordinate a product return and replacement. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I don't accept samsung explanationSamsung should had warned customers in its Manual that by using the fingerprint even with the backup code that the possibility exists that a customer could be locked out of his phone which eventually would lead to resetting the phone.I have read Samsung instruction manual that came with the phone and I can't find anything that said I could be locked out of my phone If I use the the fingerprintThe link made available recently by Samsung regarding what to do if you are locked out of your phone can't be located in my operation manual.Had that information been available to me I would never had used the fingerprint. I want to also know if Samsung knew beforehand that customers could have problem with the fingerprint and why wasn't this information made available to me when I purchased my phone instead of making it available through a link only when I had a problem?Am I the only customer who experienced this problem with the Note Galaxy?*** ***

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, he was advised that his submission was approved after the *** codes had already expired. He was also advised that any consumer who submitted their request after the expiration date would not be awarded a *** offer. It is stated in the terms and conditions of the promotion that this was a predetermined expiration date and any submissions thereafter would not be granted. Regrettably, *** stance remains the same. No accommodations can be made for this claim. Thank you for being a valued *** customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We sincerely apologize for any negative experience with our Customer Care Center. The unpleasant experience described is not consistent with the high standards and values that you,
as well as Samsung, expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunities As for repairs to your handset, we must advise service would require a repair fee in the amount of $due to the fact the handset is out of warranty by date. All U.Smanufactured mobile products hold a one year warranty from the original purchase date. There is a $Standard Price for repair, and $Service Tax which totals the $amount. If you wish to continue with service please contact Samsung Support at ###-###-#### in order to arrange a new Service Ticket

Samsung has contacted the customer regarding their concerns with their dishwasherThe customer has been advised that they
will not be getting reimbursed for the repair cost. The customer was advised that one part was covered by year warranty (circuit board), the other part replaced was not, which is why he was charged. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to the $e-certificate. Our system shows an E-commerce agent spoke with Management and the Promotions Team and they were able to get a replacement code for $300.00; reference Txt# *** approved for you The Promotions
Team is currently working on generating the code in the system. The E-Commerce agent will follow up with the Promotions Team to make sure you've received it and update you accordingly. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you