Samsung Electronics America Inc.

Upon further review of the customer’ file, the customer has been informed of the refund amount based on the receiptThe customer was educated of the limited warranty being a repair, replace or refund for the unit at our optionSamsung offered to move forward with the refund amount but the customer declinedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***. Thank you

Complaint: ***
I am rejecting this response because:
I HAVE cleaned the dishwasher several times - with dishwasher magic, vinegar in a cup with no dishes, as well as wiping down all the seals, gaskets, and interior every time the door is opened and it still has an odor.I HAVE complied with all of the Samsung technicians suggestions.I HAVE proved that technicians or Samsung has lied on their tech notes. Specifically with their claims to have replaced the heater and the sump seal.It keeps getting brought up that it's a "customer maintenance issue" and yet it hasn't been addressed how that's possible when the first service request for the same issue has closed out not two months after I bought a BRAND NEW dishwasher? I will once again point out that according to the owners manual it suggest periodic cleanings - this issue has been going on for nearly months (in days). If the issue is because of lack of cleaning then why does it continue after the dishwasher has been cleaned?Why won't Samsung allow for another service call then, so that it can be determined what the malfunction is? I feel that I'm getting the run around from Samsung because they don't want to replace the recommend part or replace the unit. They know there's merely days (now) until they're "off the hook"
Regards,
*** ***

Upon further review of the customer’s file, our product support team has inspected the customer’s pictures of their stove top and confirmed the issue is cosmetic/physical damage issueUnfortunately, cosmetic/physical damage is not covered under warrantyThere will be no accommodations as the resolution provided for the customer will remain the sameWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been informed physical damage is not covered under warranty and voids any repair of the unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samung only offered to pay a portion( $300) of the replacement , and not enough to cover a new oneIf the,washers can cause harm then I believe they should be offering more to replace my $two year old washer The other option is to repair it and give a ONE year warranty That does not make us feel good about this situation . If we have to purchase a new washer we would have spent over $1,total

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records show no previous service provided by Samsung in regards to your Gear SUnder the coverage section of the Samsung Standard Limited Warranty the product must be shipped for evaluation
purposesIf your request is to have only the charging cradle replaced you are welcome to proceed with this service, however, you will be required to send the original charging cradle first, and once received the replacement would be shippedIf there is any issue with both Gear S and charging cradle both items would require shipment to Samsung.It is solely up to the seller to provide assistance for the product should issues ariseAs the manufacturer our warranty is to provide repair, but this requires evaluation at the Plano, TX repair facility if there is no Samsung WaCenter located in your area.We would ask that you contact Samsung Customer Support at ###-###-#### to arrange proper service for your device

Samsung has contacted the customer regarding their tabletThe customer has been set up for an exchange under transaction #
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I wanted to notify you that Samsung did repair the touchscreen, however the phone continues to suffer from random shutdowns, regardless of the level of battery charge I didn't mention this particular issue by name in my complaint, but it's one of the main reasons that I had to have the phone replaced so many times
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have explained to the customer that unfortunately we will not be able to send her the handlesWe explained that any parts that need to be replaced have to be shipped to an authorized service
center and unfortunately at this time we do not have an authorized service center availableWe advised that unfortunately, the refund is the only optionIn an effort to resolve this complaint, we advised that she has been approved to just send us the serial decal and that she can mail the cut cord within days from the receipt of the refundThe customer understood and will proceed with the refundWe asked the customer if she has any issues, to contact us directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their washerThe customer has been informed we are in contact with the insurance department in order to be
assisted with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Ms*** complaint, our system shows that she was advised to contact the retailer (***) where she purchased the appliances in order to claim the "June Kitchen Offer" Rebate. As previously advised, in-store participants of this promotion are not eligible to submit the claim through the site. Please have Ms*** contact *** directly in order to claim this offerThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: the manual says I can control washer and dryer and still haven't been able to This is misleading and fraudulent
Regards,
*** ***

I had recently opened a ticket to get a replacement phone from Samsung. The Complaint ID number is ***. Samsung was very quick to reach out to me and I received an upgraded replacement in the mail yesterday (2/27/17). The Samsung team was very apologetic and
courteous. My compliant has been resolved to my satisfaction. Thank you for your help in this matter. Please let me know what other information I can provide. Thanks, *** ***

Complaint: ***
I am rejecting this response because:
I was given information about physical damage and the price to repair the screen on both phones plus told the phone that is not working would have to be examined to determine the issue and no cost estimate could be provided. I understand you can't confirm my claim of the circumstances of the damage and I'm sure the reason for the blanket physical damage policy. I think the product is being falsely advertised as an active phone capable of sustaining active use...which would include at least one drop. One drop...in fact drops of my previous brand phone resulted in no damage and certainly the phone continued to work after being dropped. The Samsung Sactive most certainly does not hold up to its claims. I'm happy to send my phone in for repair if the repair is at no cost to me. That is not being offeredYou will examine my phone then charge me $to fix what is a manufacturing flawNot acceptable and poor customer service not standing behind your products.*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60D6500VFXZA. Samsung has authorized a one-time free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***9. Thank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent assigned to the claim received an email from Mr*** informing that a senior T-Mobile employee for his carrier was able to unlock his device as requested. No further
assistance is needed at this time from Samsung for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mr***: Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer’s gift was delayed due to inventory shortagesWe have expedited the request and communicated this with the consumerWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to a refund for his washer. Our system shows the agent handling his claim submitted a refund request in the amount of $749.25; reference Txt# *** for the unit. Once Mr*** sends in the acceptance document, the
agent will be able to proceed with the refund. Please have Mr*** send in the acceptance documents at his earliest convenience to process the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has not resolved, intact they made me jump through a lot of hoops and now are non responsiveLast I heard they were going to confirm I got everything they needed to process the refund and then haven't heard from anyone in weeksThis is so frustrating, I just want to give up but want to make sure others know this is the type of service you can expect from Samsung