Samsung Electronics America Inc.

Samsung has contacted the customer regarding their concerns with their television due to part not being available. Ms*** accepted and exchange has been submitted and processed under transaction# ***. We apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: After numerous attempt to get the problem resolved with them and every time being denied I did in fact dispose of the unitI did not feel that it would be right for me to have to pay over $to replace the floor that was damaged and $in uniforms and then have to pay on top of that to get the unit fixed.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAlthough liquid damage is not covered under the Samsung Standard Limited Warranty, as a one-time courtesy Samsung will authorize service for your Gear S 2. Please use
the Next Day UPS E-label emailed to you for return shipment of your product to Samsung's repair facility, as it is scheduled to be delivered back to you as of 6/2/Reference new Ticket #: *** Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge repair under transaction#
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung MicrowaveBased off of our customer service records and talking with the customer, the customer was well aware of the terms of the original offer from Samsung to cover part(s) only as a one-time out of warranty
accommodation for a microwave handle repairGo Pro (the assigned service repair center) has acknowledged the pending $invoice balance for the associated labors fees for installation of the part(s) covered under this agreementAt this time, the balance due is per the verbal agreement between the customer and Go Pro over the phone prior to scheduling the repairIn good faith, based on this communication, Go Pro sent a technician to the customer’s home to complete the repair as agreed uponGo Pro believes the invoicing is consistent with the original agreement and will not rescind the invoiceWe have asked for the customer to please follow up with Go Pro accordinglyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:The person calling was rudeThis is not a solutionI do not want a repair when I see on TV and online how many washing machines are still having horrible issues after they have been repairedThis company has some of the worst customer service I have ever dealt withThey also said they would be sending me a new sticker to put on my machine, which I have not receivedAnd I am not sure how that would resolve anything??
Regards,
*** ***

After the purchase of a new Samsung Galaxy Sin December, I was able to enjoy the device problem-free for monthsThe phone is exceptionally quick, has a great display, and the camera is superiorThen the rumors the common Samsung battery problems started to emerge as the phone would die intermittently, lose battery life unreasonably fast, and fail to recognize a "fast charger"This was until recently when the phone stopped working altogetherKnowing it was battery failure and that it would be covered under Samsung's warranty, I took the phone to my local Samsung repair centerThis is where I was told that not only could they not fix the phone in the repair center, but the repair process would also be 3-days before it would arrive at my doorstepIt is now the 6th day and I haven't heard anything on the phone's statusNeedless to say, I am very dissatisfied with the customer service Samsung has to offer as I have lost out on $worth of business opportunities due to the lack of this phoneI do not have a home phone, so people are only able to reach me through email which is extremely inefficientI feel that Samsung could have at least offered a rental phone as I mentioned I am dependent on my phone for businessThey happily denied my request and sent me out the doorWith this complaint in mind I will never purchase a Samsung product as I cannot count on their customer service to even be remotely satisfactoryI will also do my best in making sure others don't make the same mistake, I've heard Apple has far better support for their customers

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have set up a repair for the customer with a local authorized repair providerWe have also covered the cost of the repair as a one-time accommdation so that the customer will not incur any repair
costs We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***5. Thank you

Upon further review of Mr*** concerns we apologize for the any inconvenience and issues this issue may have caused. Mr*** your washing machine model# ***/Ais not one of the models that are affected by the recall. At this time as a one-time accommodation Samsung is offering to cover the parts for your repair and you would be responsible for the laborIf you would like to proceed with that service please email Alicia @ *** and she will be happy to set up the service on your behalf We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe apologize that the customer has been frustrated with the recent repair needs of their refrigeratorWhile we understand it is very disappointing for any manufacture product to fail this unit
is significantly out of its one-year limited manufacturer’s warranty therefore any repair cost or replacement needs are the responsibility of the ownerPlease understand Samsung has not had any recalls or design flaws with this unitAn occurrence of the unit not functioning properly would be considered an isolated failure and can be repaired by any one of our certified Samsung techniciansAgain, we are very sorry to hear that the customer is experiencing this issue but Samsung will not be able to honor the customer’s request for out of warranty assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Samsung Pay regarding the customer’s concernsAs per Samsung Pay, please provide the Samsung Account ID (email address used to with the Samsung Apps)The card were not likely deleted from the app, please open the app, touch ADD> Buy gift cardsThe gift cards are shown
near the top of the screen as gifts from Samsung PayTouch the card to receive it into the appWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been approved for a refund due to no service coverage
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***4. Thank you

Complaint: ***
I am rejecting this response because: I have attached the times so far that this Samsung Refrigerator has frozen up and ruined my food and my wife's medication. I am out over $2,for Insulin that my wife takes due to her being a Type Diabetic for the past years. This refrigerator ruined it twice by freezing up. Our Insurance would not cover these costs since she can only get her Insulin every days with our Insurance. The warranty I purchased through Home Depot only covers up to $per incident. I have received the first Check for $but I am still out over $for the medication I had to buy. Then not even a week later after the repair was completed the refrigerator iced up again due to a clogged drain line. This can be referenced by the second attachment I sent with this e-mail. The Insulin I just purchased also Froze up. Again I had to purchase Insulin due to the refrigerator freezing up. I also did file a second claim for $which is the max the policy for the Home Depot protection plan allows you. However, I will still be out over $for the second claim. This is over $1,out of my pocket due to this refrigerator that should have been recalled. Also I had to purchase a used refrigerator after the 1st time it froze up since the repair tool over days to complete. This was another $out of my pocket. Someone from the Office of the President called me from Samsung and was of no help at all. This refrigerator should have been recalled and not sold at the Home Depot. Samsung does not stand by their products at all. This is disturbing since as a consumer I trusted this name and the amount of time it took me and my wife to save up for this appliance and to have it break down times within a week of being repaired the first time and the appliance is not even a year and a half old
Regards,
*** ***

We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou
will be contacted with our actions regarding this issue and a resolution will be forthcoming
Again, we appreciate your patience and your business

Samsung has contacted the customer regarding their OvenThe customer was offered a one-time FOC Repair under transaction * ***
We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because: t
The website srill saying to days shipp I will call today to cancel my orderVery bad buisiness practice
Regards,
*** ***

Samsung provides no approval to *** or *** in regards to mobile phone repair or replacement. Any determination made regarding consumer repair/replacement is solely at *** or *** discretionIf there is a dispute regarding the refund or return of a product the claim must be directed specifically to ***. Samsung would not be able to address or resolve this matterThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon review Samsung's records show you created a Service Ticket online for Samsung to evaluate a "screen sensor" issue on Galaxy Core Prime (Service Ticket #: ***)Upon its delivery and
evaluation by Samsung our technician found the LCD was severely damaged. After two contact attempts for repair payment were made, and there was no response, the phone was returned unrepaired.Since this time you have contacted Samsung again requesting a new service ticket be created for repair of your phone. This ticket has been processed (Ticket #: ***),however, Samsung is not able to email a new UPS Shipping E-label until credit card payment for the repairs is heldAgain, Samsung's charge is for the physical LCD damage found.If you wish to continue with service please contact Samsung Support at ***, provide a credit card payment and then a new UPS label will be sent for return of your product in order to complete repairSamsung would not be able to honor request of a replacement device.Thank you

Samsung has contacted the customer regarding their TabletThe customer has been offered a one-time FOC repair and has been set up for repair service under transaction
# ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***. Thank you

I recently filed a complaint with you (#***) against SamsungI have since received a refund from them and consider the matter resolvedThanks for your help with this