Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I will only accept a refund at this pointI refuse to use a phone that caught fire and could potentially catch fire againIf yiu would have replaced the phone then fine but its the EXACT SAME PHONE! Come on, why should I be expected to use the same phone that burnt my finger and my bed sheetsI'm going to state discussing this on social media and will share the pictures with news sources.
Regards,
*** ***

Upon further review of the customer’s file, the unit never caught fire and is out of warrantyThe customer agreed to proceed with repair service via emailWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We must confirm the Samsung’s warranty clearly states that the defective product must be returned prior to shipment of any replacement. We must be allowed the opportunity to evaluate the original
product for any signs of abuse before we can warrant replacement. As a one-time courtesy, Samsung has authorized the advanced replacement of your battery. Please expect delivery of the accessory within 1-business days. Upon receipt of the battery please return the defective product using the *** E-label already emailed to you. Please be aware that should an accessory exchange be requested in the future the defective product will need to be returned prior to any replacement being provided. Thank you

Dear *** ***,
I understand you participated in a Samsung promotion in June where you were to receive Samsung level one wireless headphones and $creditThe bonus Samsung level one wireless headphones was limited and was while supplies lastThe third party vendor responsible for the bonus Samsung level one wireless headphones received an overwhelming demand for the bonusDue to the limited supply of the Samsung level one wireless headphones it was not enough for the demandWe would be more than happy to provide you with a $promotion codeI will have one generated for youPlease allow 1-business days to receive this code to your email address (***). We apologize that your order for the bonus Samsung level one wireless headphones was not fulfilled but we hope this does not deter you from selecting Samsung as your number one electronic supplierHave a great day

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we
are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

Samsung has contacted the customer to address their concerns regarding their Samsung Notebook PCWe have advised to the customer that regrettably Samsung will not be able to honor his request for an in-warranty service without validation of the unitWe explained that without the serial
number decal or proof of purchase we are unable to confirm origin of the productWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** * *** Thank you

Samsung has reviewed Mrs*** claim in regards to food loss compensation. Our system shows the agent who handled the claim submitted a compensation request in the amount of $200.00; reference Txt# *** on 6/29/for the food loss. The agent informed Mrs
*** that unfortunately Samsung will not be able to offer her the additional $diagnostic fee she paid the other service center. The agent also advised Mrs*** of the timeframe (7-business days from the date submitted) it would take for the compensation request to be reviewed, approved and processed in the system. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
They want to someone to my house to fix the tvI rejected this offer because the TV is only months old and having electrical problemsSamsung needs to return the tv and send me new oneI did not buy new tv to have it repair at my houseI am never home and will not take time from work to wait for the tech
Horrible customer service
Regards,
*** ***

"">As per Samsung Telecommunications department the refund in the amount of $has been approved and check will be issuedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
We have received feedback from our E-Commerce department advising that they are currently working with you regarding this matter
Unfortuantely, E-Commerce is the only department which
can assist you with an availability and shipment date. Once this information is available they will be in contact with you directly
Thank you

As per Samsung E-commerce division Ms*** has been contacted and a follow up email was sent. A replacement code was provided for the one that was lost on the order
that was not delivered and also includes the price match for the additional order. The new order was delivered on 3/07. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We apologize for your inconvenience and experience with your Solar PanelSamsung no longer manufactures solar panelsThe entire business was sold to another company named ***You may contact the company for assistance using the following link provided below:
***
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their Washing MachineThe customer has been approved for a refund and the customer has accepted (transaction
***).The customer has been sent an email regarding the refund processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

As per Samsung e-commerce division the order referenced is for a tabletThe TV order(***) has been fully refunded. A representative from the e-commerce division
will be reaching out to Ms*** to see how they may be of assistance. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***. Thank you

Samsung has contacted the customer regarding their ovenThe customer has been set up for free of charge repair under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed *** *** complaint in regards to a refund for the returned Samsung.com order E-Commerce has advised that a refund in the amount of $1,950.39; reference Refund number *** was issued on 1/24/for the defective product. Please allow 3-business days
to see the funds reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mrs***, Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experienceWe are sorry to hear about your experience with trying to repair your rangeWe apologize for not meeting your expectations of a reasonable timeframe to schedule service for a repair in a timely mannerPlease know that we value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresThank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

Complaint: ***
I am rejecting this response because: My device was under the manufacturer warrantyFor Samsung to say the could not repair my device after several attempts is unacceptableWhat good is a warranty is Samsung is not going to stand by it? Not once did I receive an explanation as to why my device was ultimately in a defective stateIf it that is Samsung's stance why did they suggest I continue to file another service repair ticket.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to the software updates for his phone. We were informed on 3/27/that all carriers have started the FOTA updates as of am this morning. If it hasn’t been updated yet, Mr*** may update the software on his own by going into the settings on his phone, check for updates and begin the process. Samsung sincerely apologizes for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Dish WasherA Samsung Representative has contacted RSM to inform them of the bad customer service the customer
received from the repair company and request another service to look at her dish washerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***