Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung home theaterWe have offered the customer a buyback (refund) as an accommodationThe customer has accepted and we have initiated the processWe apologize for any inconveniences and delays the customer may
have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review of *** *** complaint, our system shows the agent assigned to the claim attempted to contact him by via phone as well as email to further discuss the case but has been unsuccessful reaching himHowever, *** *** was previously advised by the agent that there was no significant hardware updates (since the production of the unit) that would warrant the production of these kitsThe agent also advised *** *** to ensure that the firmware on his unit is up to date with the most recent software to ensure that it is functioning to its best abilities. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has further reviewed Ms*** claim in regards to her refund. Our system shows a refund check in the amount of $was issued on 4/02/for the unit. Please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Please be advised, Samsung is unable to locate any previous evaluation of your mobile product based on the name, phone number and email address provided. In order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair
Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolutionIf the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be renderedAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueIf you would like to send in the handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be able to process a Repair Service Ticket on your behalfIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacementUnfortunately, there would be no other resolution, or offers Samsung is able to provide without prior evaluation of the handset

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** management resolved my issue by replacing the Samsung Edge with a IPhone plus and all my accessoriesI'm satisfied with how AT&T handled this and no longer have any dealings with Samsung!
Regards,
** ***

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall programWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Mr*** regarding his concerns with his deviceThe agent received the proof of purchase for the SD card however after several attempts the agent has not been able to get back in contact with the customer. The following email was sent to the customerHello
***, I am reaching out to you regarding the Evo SD card issue that you have experiencedAfter receiving the proof of purchase that you have provided for the Evo SD card, the proof of purchase shows that the unit was purchased from “***” through *** which “***” is not an authorized reseller for Samsung productsWith that said, I unfortunately must advise you that your device does not carry a Samsung warranty and at this time Samsung is unable to provide you with assistance for dais productFor further questions or concerns, please feel free to contact me at you convenienceThank you for your time and thank you for being a part of Samsung, have a great day!!!

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for a free of charge repair which will be expeditedWe apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their television. According to our files Mr*** has already been approved and has accepted an exchange for a brand new unit. The customers exchange ticket number is ***. We apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: Basically they are calling me a liarI absolutely did NOT order a VRI have spent HOURS on the phone trying to get this resolved and both prizelogic and Samsung have been extremely negligent in this matterI did receive a shipping label and the VR was shipped back todayThis matter will be resolved only after I receive the Sand when a correction is made to note that I am not responsible for the combined errors and poor service from both prizelogic and Samsung. I'll
Regards,
*** ***

Upon further review Mr*** complaint, our system shows the exchange device was shipped on 3/12/via UPS; reference UPS tracking # *** and was delivered on 3/13/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung tabletWe have attempted to contact the customer via phone call and email however have not been able to successfully reach himWe would like to offer a one-time free of charge repair accommodation with the
understanding that if our authorized service center determined damage at the time of service all accommodations will be voided and reapir option will revert to an out of warranty repair WeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping
instrument provided for the return of your productSamsung has provided product replacement as a courtesyPlease contact Samsung at *** for all service related inquiresThank you

Samsung has reviewed Dr*** claim in regards to his television. Our system shows a service request; reference Txt # *** was issued for the unit which has been repaired and shipped back; reference UPS tracking # *** on 7/06/to Dr***.
In addition, Dr*** spoke with an agent on 6/27/in regards to his concerns with instructions on how to set up service on Samsung.com as well as providing the different service centers in his area on the site. The agent thanked Dr*** for his feedback and advised him that it will be utilized to enhance Samsung’s overall customer service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the Refund Check on 7/31/
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the consumer was approved to receive two S2’s on 8/The prize is being substituted with a check for the ARV amountWe are currently awaiting funds to processWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer advised that a technician came out to his home but issue is still not resolvedHe also explained that he spoke to product support and will be monitoring his unit over the weekend, then
call product support back on MondayWe will follow up with the customer on Monday to ensure resolution and satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their dryer. We set the customer up for repair with the customer being responsible for labor cost. Unfortunately, the customer has asked for the sevice to be cancelledThe customer’s unit is far out of warranty and no other accommodations
are availableWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-N5110ZWYXAR. We have offered the customer a pro-rated buyback (refund) as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceUpon receipt Samsung will determine a resolution
regarding repair or replacement options if the unit cannot be repaired. Unfortunately, Samsung cannot be held liable should a consumer make the decision to purchase a new product at any pointAs per warranty Samsung is not liable for the inability to use a product, loss of time or inconvenience. Samsung's obligation is for repair service only. We must advise Samsung is unable to honor the request of a refund. We are not a retailer, therefore, do not sell nor bill for the use of a product. You must refer such a request to the seller directly or your service provider. Thank you