Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have offered the customer an exchange through Lowes as an accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Our files indicate that the customer’s complaint regarding Model # RF197ACWP/XAA has been reviewed an additional time per customer’s rebuttal requestUnfortunately, Samsung will not be modifying our original replyAs indicated previously, the customer’s manufacturer’s warranty has expired as of 04/and any repair costs would be the responsibility of the customerWhile Samsung understands there is a wealth of information that can be found on line, the information in not necessarily accurate. Samsung respectfully disagrees with the information located that there is a known issue with the customer’s unitWe once again respectfully deny the customer’s request for repair fee reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***8. Thank you

Upon further review of *** *** complaint, our system shows the agent assigned to the claim spoke with him today, 2/02/to discuss the case. The agent apologized for the delay and advised *** *** that the correct replacement accessory was being shipped out today. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:This is come generic crap that is automated by some mn in a call center; I told the guy on the phone yesterday that my phone was damaged and he told me that the notes indicated the phone was received with damage? I use a $otter box for my cell phone which I bought immediately after I received it in the mail from ***I do not accept this because until they take responsibility they can keep that crapI need to know that the scratched back panel of my phone will be replaced when I receive it in the mail in order to accept any type of resolution from this company.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his television. Our system shows an exchange request; reference Txt# *** was submitted for the unit. Mr*** was advised to hold onto the unit and to not dispose of it since the trucking company will be picking it up In addition, he was advised that he will be contacted by the trucking company to schedule the exchange. Mr*** was also advised that the unit needs to be freestanding and cannot be wall mounted when the trucking company arrives The trucking company will unbox the unit but cannot install it. Mr*** is aware he will be responsible for installing the unit and to contact Samsung immediately if there are any problems with the unit upon delivery. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim again in regards to reimbursement for repair on her dryer. Ms*** was advised that Samsung will not reimburse her for services already rendered prior to Samsung’s offer of a free of charge accommodation. No further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Ms*** complaint, our system shows a Refund Payment Requested e-mail was sent today, 10/09/to her email on file informing her that the refund is being processed for payment. Once processed, Ms*** will receive a Refund Payment Processing e-mail informing that the refund is being processed to be issued. When the check is issued, Ms*** will receive a Refund Check Issued e-mail informing her that the check has been issued for payment. Please allow 7-business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows the agent handling the claim spoke with Mr*** on 5/15/and informed him that in order to proceed with the refund, we need the acceptance document on file Mr*** stated that
he still needs the unit to keep his food and medication cool The agent informed Mr*** that they will request a cut cord accommodation and Mr*** stated he will send the acceptance documents right away. As of today 5/31/17, the agent have not received the acceptance document in order to have the refund processed. Please have Mr*** send the acceptance document to the agent at his earliest convenience in order to process the refund in a timely manner. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been offered a one-time free of charge accommodation with the exception of no cosmetic/physical damageIf damage is found, the customer has agreed to the claim reverting back to an out of warranty repair
The customer has been set up for repair under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Upon further review of the customer’s file, the customer has been sent an email regarding her returnThe return is being process under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

Samsung has contacted Prizelogic on behalf of Mr*** regarding her rebate. The customers receipt has been received and approved. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Complaint: ***
I am rejecting this response because:Typical Samsung, deflecting blame to the consumer. They promised me the label on Dec30th, they fail to mention that. It didn't arrive until Jan4th. I have been gone a lot for work since it arrived and haven't had time to handle it, I had time on Dec30th through Jan3rd. What they also fail to mention is that their executive customer service team called me and told me I couldn't return the unit, I asked them for clarification and I have yet to receive a response to this. Based on my previous experiences with Samsung this sounds about right, make a lot of promises, take zero responsibility and blame the customer for the company's shortcomings.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards returning the Midnight Black Galaxy Sphone. Our system shows that due to Mr*** placing both phones in the same package allotted to return the Galaxy Orchid Gray Sonly, the Midnight Black Galaxy Swas returned back to him
An E-Commerce agent spoke with the Returns team today, 8/01/and a shipping label is being issued for Mr*** to be able to return the Midnight Black Galaxy Sback to the warehouse Please have Mr*** check his email be the end of business today for the return label. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Hello,We appreciate your interest in Samsung productThank you for bringing this concern to our attentionYour complaint has been duly noted and your concern has been forwarded to our responsible teamYou will be contacted with our actions regarding this issue and a resolution will be
forthcoming
Again, we appreciate your patience and your business

Samsung has contacted the customer to address their concerns regarding their Samsung MonitorWe have advised to the customer that we will honor the out of warranty exchangeWe explained that our exchange department will contact him to charge the fee of $for the exchange unitThe
customer understood and accepted the resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their washerThe customer has been informed of the Voluntary Recall Program options availableThe customer declined the options and would like to wait to see what happens with the recallWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Service Ticket # has been processed for the evaluation and service of Model ***Confirmation of the new service ticket and shipping label have been emailed.All data should be backed up and accessories, including SIM Card, removed prior to shipping the device to SamsungShould physical damage
be found during evaluation warranty may become void and the device may be returned without repair.Thank you

Samsung has contacted Mrs*** regarding her concern with her deviceMrs*** was verified model# and IMEI# for the unitMrs*** stated that she bought the unit on 6/25/and had service provided in august The agent advised the customer that although she was provided service
while OOW, Samsung is currently not servicing units OOW and that she is welcome to seek service from a local center of her choice since the unit is OOWMrs*** demanded a shipping label and a FOC repair, advised her that Samsung is unable to provide a FOC repair for her OOW unitThe customer stated she is unsatisfied with the resolution and feels that the service center lied about fixing the unit and lied about the unit going through the quality checkThe agent reassured the customer that the service center is thorough with the repairs and quality controlMr*** stated she will continue to complain regarding the resolution provided The agent advised the customer that I will provide the resolution to the Revdex.com and for further questions or concerns to give me a call