Samsung Electronics America Inc.

Samsung has reviewed the complaint regarding the servicing of the unitWe do apologize, however in order for service to be provided the unit must be unstackedSamsung will not unstack
the unit for the customer as it is a liability issue. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Please note that Samsung sent a technician to fix my appliance - it has now been about a week and the oven works just fine nowI am completely satisfied with their response to my complaint

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have explained our limited manufacturer’s warranty coverage and that her unit’s one year expired leaving only the year sealed system coverageWe explained that we can set up service but coverage
is not guaranteed and would be dependent on the evaluationWe have set up service for the customer with an earlier dateWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Hello I just wanted to inform you that complaint *** has been resolved, I was contacted by samsung and they have sent me out a new replacement watch

Complaint: ***
I am rejecting this response because: I just returned from out of town and pulled the chargers out of my box
I have:
1-foot usb cord no longer working
3-rapid charger boxes that no longer work
3-foot USB cables that no longer work
I just called in the the *** number and mentioned that I am trying to file a warranty claim and explained my situationSince I bought most of my chargers through Samsung via amazon.com it no longer covers my chargersAmazon only offers a day return for these last I checked and to be honest these chargers have slim chance of making it the daysEven if they last more than a month I haven't had one last much longer than thatWhich is why after less than a year I"m building a collection of these chargers that no longer work
P.Sto the person at Samsung handling this complain I own the following from your company
-Samsung Galaxy Swith otterbox cases
-Samsung Gear fit
-Multiple fast chargers
-And I have cars equipped with face charging adaptersI mention this because I do spend a lot with Samsung and have a lot of their itemsI would like to buy a tablet soonBut right now the Samsung tablet isn't as high on the list as it would have been
Regards,
*** ***

Samsung has reviewed Ms*** claim again in regards to her refrigerator. Our system shows the agent previously spoke with Ms*** on 5/16/and she requested a callback at 4:pm Central time but when the agent called her back she did not answer The agent attempted to contact Ms*** again on 6/01/but was not able to reach her. The agent left a voice message advising her to contact them directly to discuss the claim further. Please have Ms*** contact the agent at her earliest convenience if she still needs assistance with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note that I forwarded the requested documentation on Thursday May 1, I have not heard from my assigned representative, but two additional representatives have contacted me-saying they were supposed to handle my case and I had to tell that I already had a representativeIt is confusing to be getting so many callsThe company does not appear to have effective internal communicationI believe it is inappropriate that I am receiving these calls
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Additionally the first visit to fix the recall did not work I have a second ticket after they told me to buy a new washer they came back out a second time
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation we have offered the customer a full refundThe customer has accepted and we have advised him our refund department will contact him shortlyWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. As it has been explained, in order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple
troubleshooting, or the service provider cannot provide resolutionAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAt this time if you would like to send in your handset for evaluation please contact Samsung Customer Support at ###-###-#### and an agent can assist you with processing a new Service TicketUnfortunately, Samsung cannot fulfill the request of an exchange, as such replacement requests are to be directed to the service provider. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability. Thank you

Samsung has reviewed the complaint regarding the servicing of the unitWe do apologize, however in order for service to be provided the unit must be unstackedSamsung will not unstack the unit for the customer as it is a liability issue. We apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50F5500AFXZASamsung has authorized a one-time part(s) accommodation leaving the customer responsible for the labor/trip feesWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

Complaint: ***
I am rejecting this response because: *** *** was the one that submitted rebatesThe first phone I got (BRAND NEW), the speaker was bustedHad to exchangeThey had submitted the rebate on the first one and resubmitted a rebate on the second oneTheir fault, not mineI spoke with Samsung and Prize Logic about this matter, apparently they did not understand, not a surprise! At no time in the many conversations and emails between myself and Prize Logic have they ever stated that a check was mailed outIn any case, I have never received the rebateSamsung obviously does not value or appreciate the fact that a customer chose their product and has been treated very unprofessionally while trying to get what was promised to them
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer will be sent a return labelOnce the defective television has been shipped, Prizelogic will send the customer the replacement televisionWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon receipt of Ms***r ***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have offered Ms*** a replacementThe replacement has been process and the expected delivery date was 10/10/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has reviewed Mr*** claim in regards to his Note refund. Our system shows a refund check in the amount on $987.19; reference Txt# *** was issued on 8/08/for the device. Please allow 7-business days after the check has been mailed to receive
it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I am under a contract with *** with my deviceTo refund my device is not an optionI already have lost enough time, money, and energyI was paying for service on a device that was inoperable for almost an entire monthTo be refunded my money would cost me even more time and more moneySamsung had ample resources to repair my device under warranty and failed to do so not once but twiceAnd if it was found by Samsung and their technicians my device was unrepairable why did Samsung send me back the device as if it had been repairedEach time I contacted Samsung as to why my device needed repair I received no answerI asked was standard operating procedure was to take place in this event and no Samsung representative could tell meI was giving the run around by Samsung for almost any entire monthMy time, my energy, I did everything possible as a consumer to have Samsung repair my device and they failed multiple timesI spent hours waiting on the phone, multiple trips to and from the *** store, time I will never get back on an issue that has yet to be resolved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Samsung is unwilling to acknowledge the following: (1) The specific model of TV is defective and has been discontinued and (2) Whether or not the product is out of warranty, we still can't get the TV serviced by an authorized Samsung Service CenterWe would have gladly paid the repair costs if there was a Samsung Service Center nearby, but we paid additional expenses for Geek Squad repair; that's on top of the expense of purchasing a new TV.Please close the complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Dear Samsung USAThe issue I understand about the water damage was the fact that the facility said they couldn't even fix my screen or for that matter my phone thus giving me NO option to pay for the liquid damage or the cracked screenFor background, I came in to fix a damage screen, but the facility said they couldn't fix the screen because they felt the water damage my phone suffered (which btw , my phone still worked fine even with this water damage) was the cause they couldn't futher fix itEither they were lazy to give me an option to fix the water damage , or their policy on not fixing the maini issue I came in, which is the screen is flawed. I am asking for a refund of the service assessment fee, whcih for a billion dollar company, $is not much I could go further and go a legal route and ask for time wasted for the facility preventing me from having a phone for the last week, but I chose to basically think this was a fare compromise.
Regards,
*** ***

Thank you for allowing Samsung the opportunity to review your claim.Our records indicate it was explained that in order to assist with this matter Samsung would require the phone be shipped for re-evaluation by our engineering staffThe phone shows to be in transit to Samsung via UPS Tracking
*** and once received additional follow up will be provided.Thank you