Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung EVO 500GB SSD. We have discussed the misunderstanding of the firmware and how it works with the customerWe also asked him to provide proof of his slowdowns using the read speed tools
but he has yet to provide itWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:
The phone was returned weeks after it was promised, and without the tempered glass screen protector I had on it I was told it took to long because there was an incorrect number on it, so it sat for about business days, and there was never an update sentNot that it was received, and processing errors, the repair, nothingI called in and found out it was fixed and shipped And all the data was wiped and the screen protector gone Would like a replacement of the tempered glass protector, which was removed in the process
Thanks,
*** ***

Samsung has attempted to contact the customer regarding their Refrigerator. Please have the customer contact us at *** so that we may
assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Washer and DryerAs an accommodation we have offered the customer an exchange, the customer has accepted. We apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I accept Samsungs resolution thank you so much for your assistance Revdex.com or New Jersey :)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his rebate refund. Our system shows the agent handling his claim spoke with him on 4/04/and informed him the Rebate Deptdid not have his documentation to process the rebate The agent emailed him another rebate form, advised
he send it directly to them and they will electronically submit the request on his behalf. The agent received the rebate information on 4/06/and submitted the request to process the rebate. The Rebate Deptsystem shows a rebate check in the amount of $was issued on 4/11/to the address on file. Please allow 5-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding the customer’s Note The customer has been advised of the Note recall online website link and no additional accommodations are available outside Samsung’s termsWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their dish washerThe customer has been set up for repair service under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to his watch. Our system shows that the exchanged device was shipped and shown delivered to his home. However, Mr*** has been calling Samsung Customer Service on the status of the exchange because has not received the
device. The agent handling his claim spoke with Mr*** today, 4/20/to inform him that an UPS investigation has to be initiated and will follow up with him once it has been concluded We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com orders. Our system shows both Samsung.com order #*** and order #*** are being disputed at this time and E-Commerce does not have the authority to refund a disputed account. Mr
*** will need to have the dispute lifted in order for E-Commerce to process the refund. Once the dispute has been lifted, Mr*** will need to provide an email or letter from his financial institute showing the dispute has been lifted in order to proceed with the refund. Please have Mr*** contact his financial institute at his earliest convenience to have the dispute lifted on the orders if he would like to be refunded by E-Commerce. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Prizelogic Mr*** was approvedThe check was requested on 5/and will Mr*** will be sent tracking informationThis information has also been communicated with Mr***.
We apologize for any inconvenience and delays the customer experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr*** complaint, the agent who handled the complaint reviewed the case again and has advised that the unit was damaged out of the packaging and therefore this would be considered a retailer issue Please have Mr*** contact the retailer he purchased the unit from for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the Executive Customer Relations Department requested replacement for your product as of 11/3/due to the UPS claimEstimated time in order for the replacement to ship out is 3-
business days, and once shipped it should arrive next business day air; a signature is required for delivery.For additional concerns regarding your replacement please contact ###-###-#### directly.Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer was refunded on 3/11/
"Arial","sans-serif">We did not have a comparable model to provide, so we refunded in fullWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Dear Revdex.com,
please reopen complaint ***Samsung has ignored multiple voicemails and emails with the receipt information over the past 1.5-2weeksI have yet to receive an appliance pickup appointment and total refund amount from the businessI am accruing interest on replacement products on my credit card waiting for samsung's payment
Dear ***,
I am not going to play games any longerI REQUIRE a CALL to schedule appliance and TV pickup and a total and itemized breakdown of the refund and date I will receive it
please expedite this and have this issue resolved by cob Friday as I have been actively fighting with Samsung on this for well over a month*** *** Assistant store manager *** explained that the provided information should be more then enough for your need
you are out of excuses
my next step is to contact ct consumer affairs and if need be an attorney
I have wasted days worth of time of my life on your companies tech support and executive team resolutionIf this childs play continues, part of my suit against you will be for my time, billed retroactively at $25/hrI am contacting *** tomorrow to request a detailed list of all the 800samsung and office of the president calls made as evidence
Sincerely,
-*** ***
***
From: ***Sent: ?Wednesday?, ?January? ?28?, ??6?:?30? ?PMTo: *** ***Cc: *** ***
*** *** came into our *** *** 01/28/requesting a copy of his receipt from his 11/23/purchase of some Samsung appliancesWe printed out his receipt from 11/23/and gave it to himIt is for order # *** which is on the receipt and order paperwork
*** ***
Assistant Store Manager
*** ***

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. In Mrs*** case, she was previously advised that Samsung would not be able to exchange the unit (to match her washer) because there are no issues with the dryer. Samsung’s stance remains the same. No further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted E-Commerce regarding their concerns; the customer has been refunded and compensated with a $off his next purchase rewardWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Thank you for allowing Samsung the opportunity to review your claim.While we understand the recall of the Note may have been an inconvenience to some consumers, service options for Note found online at http://www.samsung.com/us/note7recall/ would be the extent of services the can be providedIf the consumer did not like the available replacement options, then the alternative would have been to receive refund
Unfortunately, Samsung cannot assist with replacement; requests such as these were to be completed by the original place of purchaseContact would need to be made to the original place of purchase or carrier for refund/exchange options
Thank you

Complaint: ***
I am rejecting this response because:
I had explained that I placed separate orders: *** and *** in same Samsung account associates with my email ***I received refund from my order ***, but my wife has not received refund from her order ***Return tracking number for her order is ***We already filed a chargeback with our financial institution last week because we didn't want SamSung to use us as short-term loan with zero interest and 99.99% default on the loan
Regards,
*** ** ###-###-####

Complaint: ***
I am rejecting this response because:Unfortunately we submitted the information on their website (as instructed) and scanned the receipt to them, so we do not have proof in our sent mail that shows we submitted the information. We never received an email verifying confirmation from Samsung and was not aware this was necessary There is nothing that clearly outlines this on their website or promotion, so it is misleading. We waited because at the Sprint store they said it would take 6-weeks before we would receive the TV. When we did not receive the TV or hear anything from Samsung, we contacted them with the promotion, receipt with date of purchase and how we submitted the information they stated they were not required to follow through on honoring our request because we stated we never received an email from Samsung. We still stand by our complaint that promotions should be honored if the receipt matches the date of purchase/promotion period and clearly we were not made aware of the requirement of an email needed from Samsung to honor our request.Respectfully, *** ***