Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
I understand that the OS takes up space on every phone- that is not my issueI downloaded several storage analysis applications and they only listed my model (the Express 3) as having GBFurther, the model that you linked from your website description is the basic express model, not my express model, so this is still advertisementOn the *** website it lists this phone as GB with no corollary or description of this storage and it is obviously your duty to make sure your products are accurately depictedThis is not my first smartphone or gophone and I have only had GB models; my other phones when analyzed by the same multiple data analyses applications show GB, of which around GB is taken up by the OS, leaving me a reasonable GBYour phone leaves me with less than GBAgain, there is a disparity between what is written on the *** website (your website does not even have the model of my phone so it is irrelevant) and what the phone actually hasThis is negligence to your customer and I have filed a complaint with the Samsung CEO and the Federal Trade Commission
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you very much for your understanding

Complaint: ***
I am rejecting this response because:
The problem has been solved yetNeed to wait for Wednesday to see what the third technician will say.I will insist until the problem is solvedSamsung has the worse customer service I've ever experienced!
Regards,
*** ***

This is a duplicate complaint to Case# *** which was responded to on 9/05/(see below) that the Samsung.com was refunded. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Case #: ***Sent to Business on:
08/25/2017Business Info:Samsung Electronics America Inc.** *** ** ** *** *** NJ 07660###-###-#### Consumer Info:***, *** *** *** *** ** ***Nature of the Complaint: Refund / Exchange Issues Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com orderOur system shows a refund in the amount of $509.45; reference Refund # *** was issued for the orderPlease allow 3-business days for the funds to reflect in the accountThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:They offered to fix a product that was catching on fireMy father is not able to walkIf that catches on fire it will kill himProduct over heats even if not plugged inI have to make sure it's never on.I'm just completely unhappy with thisMy mom also got a cell with this brand and it also over heatsShe had to return that one
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was contacted and told I would have to wit another to days for my refund to be approved after which a check would be mailed out It has been roughly business days and I still haven't heard anything about it being aproved or denied The transaction number was ***
Regards,
*** ***

Upon further review of Mr*** claim, our system shows the agent handling the claim spoke with him again on 8/17/and advised that per Samsung’s warranty, we would only be able to proceed with repair service on the unit; no additional compensation can be provided by Samsung Mr*** told the agent that he spoke with someone who said an order had been put in for a replacement The agent advised Mr*** that Samsung does not arrange for replacement/delivery orders. The agent offered the option for repair service again as stated in our warranty, advising again that Samsung can only move forward with repair service for the unit. Mr*** accepted the repair service offered and agreed to email the agent with the serial number for the unit when he got home so the warranty terms could be determined. Up to date, the agent has not received the serial number from Mr*** in order to proceed with service. Please have Mr*** email the agent at his earliest convenience if he still wishes to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung baby monitorWhen we started the processing, we had held the credit card information for paymentHowever, after the repairs we never captured those amountsTherefore, the payment the customer is referencing
was released automaticallyWe contacted the customer to explain the above and also explained that if the customer would like to repair the unit there would be a cost associated with repairCurrently, we are waiting for the customer’s decisionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved on our end, but rejected by *** for no CTN activity matchI will
forward their information to *** for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60F8000BFXZA. Samsung has authorized a refund for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Complaint: ***
I am rejecting this response because: The dryer has been repaired at my costPrior to filing the complaint I had spoke with a Samsung agentI did not expect they would provide any assistanceTheir local Samsung service is horrible taking over days for them to even answer the phone. No one will service their appliances locally which locks you into their agents at very high prices.I would like the case closed as NOT RESOLVEDSamsung has a design defect with these dryers causing over heating. The tape on the wiring actually began to melt and had to be replaced with the defective partA major appliance costing $should not require out of warranty repair within a year period costing over $300. You need to be aware of potential safety issues with appliances and companies that are puttinig out defective designs is the main reason the complant was filed
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his television. Our system shows an exchange request; reference Txt# *** was submitted for the unit. An ExchReqOrder Allocated e-mail was sent on 9/06/to *** *** email informing the
exchange; reference tracking #*** is being processed. An agent from KW International will be in contact with Mror Mrs*** to schedule the delivery. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we are unable to offer any accommodations due to the determination of the damage to her unit as being physical/concealed damageWe explained that Samsung’s
limited manufacturer’s warranty does not cover this type of damage and the repair costs would be the customer’s responsibilityWe suggested for the customer to contact their retailerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to a refund for his purchases on Samsung.comMr*** had concern regarding the color specification, but unfortunately, for Galaxy SOrchid Gray, as the term implies “purplish” color, there is nothing wrong with his deviceGalaxy Shas
“hyper reflective” feature from the rear panel of glass back design which has dynamic color that reflects light at different anglesSamsung released series of color for Galaxy Swith Midnight Black, Arctic Silver and Orchid GrayUnfortunately, unless there is known defect and phone is operating within specification, there is no accommodation at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer is requesting to return the Galaxy SEdge LED view cover, goldThe
customer purchased the item on 8/6/and the customer received the product on 8/12/The customer first made contact to our department on 10/27/and was informed the item is outside the return policyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has attempted to contact the customer via telephone and email to address their concerns regarding his Samsung Dryer however we have not been able to reach himWe will continue to monitor this case and attempt to reach the customer to resolve this complaintIf you speak with the
customer, please ask him to contact us at the number provided below or to reply to our emailWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** * ***. Thank you

Samsung telecommunication division has attempted to contact *** *** regarding her concerns with her deviceShe was not available so the agent left a voicemail. Please follow up with the agent so that she may look into your concerns. We apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

I am completely dissatisfied with the customer service I have received regarding faulty merchandise under warranty I have a six month old refrigerator that stopped cooling Two weeks, twenty phone calls and two service calls later- still without resolution

Upon further review of the customer’s file, unfortunately there will be no accommodation due to cosmetic damageIn addition, the unit if far beyond the original warranty therefore no further accommodation would be warrantedThe customer has the option to move forward with out of warranty repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

*** ***
I am rejecting this response because: Your representative took my credit card information and told me I would be charged a $deposit. I didn't view it as a courtesy on Samsung's part. I shipped the phone that gets extremely hot when using data to Samsung the day I received the loaner. Please refer to the original claim. I will accept the business response once we receive the repaired phone or replacement and if it is a repaired phone we need to test it to make sure the problem is solved. Once again while streaming data the original phone was so hot it left a temporary mark on my daughter's leg and she had to use a blanket to remove the cover. If it had left a permanent mark Samsung would have heard from my attorney and the ante would have been much higher than just a replacement phone