Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer an exchangeThe customer accepted our offer and explained that our exchange department will contact him within a few days with further instructions We
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherAs a resolution, we have offered the customer compensation for reimbursement for electrician billWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, the rebate was processed on 1/17/Based on the receipt provided , the customer is only eligible to receive $This includes the $for the new washer purchase and the $for the haul awayWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** complaint in regards to spare doors left behind after service on his refrigerator. Our system shows the agent handling the claim spoke with Mr*** and advised him that the doors will be picked up either by the ASC or another shipping company on behalf
of Samsung. The agent further advised Mr*** that once updated details on the logistics are confirmed, he will be contacted directly. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for a refund of product (sales receipt has been emailed to Samsung as of 2/22/16)Regards, *** ***

Samsung does not work with any carrier to provide consumer support. Each company is separate with individual policiesTherefore, the consumer has the option to contact their carrier for resolution or Samsung for manufacturer warranty repairIf you wish to receive assistance from Samsung we would require the product be shipped for evaluation and repair as per the coverage section of the Samsung Standard Limited WarrantyThank you

Samsung has contacted the customer regarding their dryerThe customer has been offered a one-time free of charge accommodation and the customer has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for allowing Samsung the opportunity to review you claim
Samsung can assure the internal components of Tablet IMEI *** were evaluated, and liquid damage has been confirmed
Under the Samsung Standard Limited Warranty liquid damage is not coveredAny product delivered to
the Samsung Repair Facility in this condition would be returned to the consumer without repair
Based on the current condition of the tablet in question we regret to inform you Samsung would not be able to authorize repair service
Thank you

Complaint: ***
I am rejecting this response because: that is unacceptableThe issue isn't just with a temporary phoneit's with the water resistant phone you distribute that is only water-resistant internally and not externallyYou can't advertise a phone to be water-resistant / waterproof if the charging port gets corrosion due to moisture
Regards,
*** ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct
price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website
Payment was not taken from the customer as we do not charge the customer until the product actually ships. An authorization for the amount of the order was submitted, but has been reversed. Samsung notified the customers that purchased this product as quickly as possible. Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation. Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation. This customer received code: ***
As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Complaint: ***
I am rejecting this response because: I have to constantly check in on my claim because things were not progressing as they should. Yes, my buyback was approved, but my TV has not been pickup yet therefore my money has not been refunded. I do not want this case closed until my money has been refunded. I called KW International and they have not received my order information from Samsung to come pick up my TVI would like my refund expedited so this case can be closed. Thank you
Regards,
*** ***

Samsung has contacted the customer regarding his concerns with his gas range. As per the agent Mr*** stated that *** *** would be exchanging the unit due to he had tried several times to get the unit serviced to no avail, so he contacted the retailer and they assisted. We
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung microware. We have authorized an exchange (***) for the customerWe additionally added that Samsung will not be able to grant his request for compensation for lost wages as our standard limited warranty
is applicable to the unit and doesn’t cover compensation for time loss due to serviceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms*** claim in regards to her rebate. Our system shows the agent handling her claim spoke with her on 5/01/to discuss the claim. Ms*** informed the agent that she had a delivery ticket that stated the new unit was delivered and the old hauled
away but it is not described on the ticket. The agent informed her that unless Ms*** has a letter of disposal or a photo of the decals, Samsung cannot proceed with the rebate. Samsung’s recall program is specific in that a letter of disposal, serial decal, or photo of the serial decal is required in order to process the rebate. No accommodation can be made for this claim without the aforementioned. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mr*** regarding his concerns with his refrigeratorMr*** was offered a pro-rated refund for which he has acceptedThe refund has been submitted and in process under transaction #***. We apologize again for any inconveniences and delays the
customer may have experienced with this caseThank you

Samsung has reviewed Mrs***’s claim in regards to service for her refrigerator. Our system shows the agent handling the claim spoke with Mrs*** on 5/18/after receiving the BOS (Bill of Sales) for the unit for possible accommodation. The agent validated that the receipt is from *** (*** *** ***) for Samsung to review options for possible buybackMrs*** stated that the ASC contacted her (on 5/18/17) and said that they could come out on Monday (5/22/17) to look at the unit againThe agent advised Mrs*** that if the unit is repaired successfully, the option for a buyback will be voided Mrs*** stated that she really likes the refrigerator (with the exception of leaking water shoot), so she would like to see if the service center can repair it first before proceeding with the buyback offer. However, if the repair is still unsuccessful, she will contact Samsung at that time for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we
are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I still do not have a refrigerator at this time and am now being told it will be Thursday the 6th before it will be delivered, so almost a month without a fridge is still simply beyond ridiculous
Regards,
*** ***

Samsung has contacted the customer regarding their refrigeratorUnfortunately, the unit is too far out of warranty and repair cost would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We received your email at the Office of the President of Samsung ElectronicsWe are sorry to hear that you are experiencing an issue with his Samsung product and that you have received a warranty ruling with which you do not agree
I know it is frustrating for any product to fail, whether in-or-out of warrantyAfter reviewing the case history the information you received in regards to the type of damage not being covered under the manufactures warranty was correctThis type of damage would not be covered under the manufactures warrantyWe certainly care about our customers and want to make them happy as often as we canWe provide accommodations as much as we can, where we canRegrettably, we would not be able to cover the repair under warrantyWe have setup an appointment for a technician to go out to your home for one more evaluationIf he deems the electric range as physical damage there will be nothing further we can doThe expense would be at cost to youWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** . Thank you