Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have informed the customer that after further review of the files history we only show one completed repair as the prior repair order were cancelledWe apologized for any inconveniences and explained
that at this point the unit appears to be repairable in such instance Samsung recommends serviceWe also explained that due to this we will not be able to honor the customer’s request for a refund or replacementCustomer then advised that a couple of weeks ago when the unit would not start she took the back off and unhooked the wiring harness and then reconnected them and then the unit began to workWe then advised that Samsung does not warranty self repairsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have explained to the customer how the new fix is supposed to work and have asked him to try it since it is now widely available to the publicWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised the customer that his unit does not carry a manufacturer’s warranty because it was purchased from an auction site and not through the retailerTherefore, there are no accommodations that
can be offered for the unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Complaint: ***
I am rejecting this response because: I want the tracking number when it ships
Regards,
A J

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA5451ANW/XAA Samsung has reported this case to our insurance carrier and they will be in touch with the customer to provide resolution. We apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***8. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung stoveBased off of our customer service records, we have offered the customer a refundThe customer advised that she filed the complaint prior to the refund being offeredWe asked if it was better for her
to communicate by phone or email and she advised email was betterWe then advised to the customer that we will have the refund department make contact to address her questionsThe customer explained that she still has the unitWe asked if she had any questions for us and the customer states that at this time she didn’t and thanked us for following upAt this time the customer is proceeding with the refund offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their Blue Ray PlayerThe customer has been contacted and set up for repairWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Complaint: ***
I am rejecting this response because: SAmsung may have manufactured the unit in 2011, but the unit was not purchased from *** until However *** is out of business and there is no way to obtain a purchase recieptWe have asked our credit card company to send us the statement from the purchase and have paid the $for the research fee charged and are waiting for that statementHowever, *** ***, which issued the *** credit cards may no longer have it in the fileI also contacted the Closing Administrator for *** and he stated that Samsung have records of each Model and Serial Number of each appliance purchased by ***He stated that Samsung could look into their Master File and show the date that *** purchased the refrigerator, and since *** did not open in Stuart until 2013, the refrigerator was not sold until more than a year after the manufactured dateI also spoke with the Executive Vice President at ***, who purchases tons of items from Samsung, and was told the very same thing*** states that when they purchase a truck load of refrigerators, the BiLading shows each model, serial number and the date it was delivered to the warehouseThe date it is sold is reported in their system to Samsung and all other manufacturersBased upon this information, Samsung is commiting fraud by stating that because it was manufactured at one date, but not sold to consumers until a later date, the warranty is no goodIf that is the case, then the consumer is at the mercy of the manufacturer no matter if the item was made in but not sold until 2015, then the warranty is expired upon the date of purchase according to SamsungThis is unlawful, and also highly unlawful in the State of Florida for Samsung to do thisI also spoke with *** in *** *** ** Corporate office*** representatives stated that their warehouse tracks model and serial numbers to retailers where the items are shippedIn the event retailers must return an item, that item must be on their sales invoice in order that the manfacturer can credit the retailer.IN THIS CASE, although we have lost our reciept, Samsung has a way to determine the date it was sold by going through their records and confirm that this refrigerator was sold to ***, and the date it was shipped to ***Having said that, the date would show that *** did not purchase it until 2013, and we had to have purchased it after that date, because *** was the only store in our area at the timeThe other store nearby was 1/hour drive awayYes, based upon the information we now have, we do intend to sue Samsung under the Deceptive Trade Practices Act, and under the Consumer Protection Laws because Samsung have not done anything to assist nor help customers, especially when a retailer, like *** closes their operation and retail storesI only asked Samsung to repair it, or exchange itThis refrigerator was sold to us at $3600.00, and it is a shame that we have to pay so much for something that the manufacturer refuses to address or try to resolve issuesWe have other Samsung products, and if this is their business mold, we will return anything in our home, rental properties that has the name of Samsung on itFrom now on, we can only but American made products because this manufacturer cares nothing about customers
Regards,
*** ***

Samsung has contacted Mrs*** regarding her concerns with her device. The agent offered to send pre-mailer to have device evaluated and a pre-mailer was sent. Please proceed with sending the device in for evaluation. We apologize again for any inconveniences and delays the
customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered to set up a free of charge repair service for the customer as long as there is no physical or cosmetic damage done to the televisionThe customer has accepted our offer and we have set
up a service repair on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
t's ridiculously unreasonable to expect me to have an screenshotHow was I to know there would be able price change and, therefore, prepare myself with an screen shot?
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to reinstating his Premium Care. Our system shows an agent contact Mr*** and advised him that he could either contact Assurant for a renewal on his Premium Care plan or he can purchase a new Premium Care plan through
Samsung.com. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceUpon receipt Samsung will determine
a resolution regarding repair or replacement options if the unit cannot be repaired. Unfortunately, Samsung cannot be held liable should a consumer make the decision to purchase a new product at any pointAs per warranty Samsung is not liable for the inability to use a product, loss of time or inconvenience. Samsung's obligation is for repair service only. We must advise Samsung is unable to honor the request of a refund. We are not a retailer, therefore, do not sell nor bill for the use of a product. You must refer such a request to the seller directly or your service provider. Thank you

Dear Mrs***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear that you are experiencing an issue with your Samsung television. Samsung offers a one year warranty on most products, which is industry standardBased on the information you provided, in conjunction with what we have in our system, your product sustained a physical/concealed damage. This type of damage is not covered under the manufactures warranty. Regrettably, we are unable to provide any accommodation at this time. Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up with an appointment for the Technician on 04/04/2016.We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***Thank you

Samsung has reviewed Mrs*** complaint in regards to a refund for her refrigerator. Our system shows a refund check in the amount of $1,689.49; reference Txt# *** was issued under *** *** name on 10/30/for the unit. Please allow 7-business
days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to returning a product. Our system shows Mr*** was informed to ship back the product and pay for the shipping charge. Once the product has been returned to Samsung’s warehouse, Mr*** will be refunded for the amount of
the product as well as be reimbursed for the shipping cost. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer via email and telephone to address their concerns regarding their Samsung Tablet but we were unsuccessfulWe wanted to explain that Samsung’s limited one-year manufacturer’s warranty is for service and service is the only option available at this time
Records do show that a repair service ticket was set up, the unit was received at the repair center on 6/8/and it was repaired on 6/8/Unit was sent back to the customer on 6/9/and the customer should receive their repaired tablet shortlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

This matter has been directed to the appropriate parties and confirmation has been given that the consumer will receive direct contact regarding this matterThank you