Samsung Electronics America Inc.

Samsung has attempted to contact the customer regarding their televisionUnfortunately, the customer has been unavailablePlease have the customer contact us
at *** so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Our files indicate that the customer’s request regarding their Samsung washer has been reviewed an additional time per customer rebuttal requestUnfortunately, we will not be modifying our original Revdex.com responseThe unit’s limited one-year manufacturer’s warranty expired in 03/Samsung has already provided a one-time out of warranty accommodation for a free of charge repair in 11/The unit is not eligible for any further accommodationThe customer’s position that the technician could not fix the problem is inconsistent as the unit worked over a year since the last repairWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:Again it is not fair that they can pick and choose who they give full refunds to without having g to purchase another washing machine and sending in receipts. I am a single mother on a single household income and I DO NOT HAVE MONEY JUST LAYING AROUND I want them to be fair!!
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.In review of your customer information, Samsung has no history of providing evaluation/repair/replacement for a mobile phone product. Additionally, if your device was replaced by your service
provider Samsung cannot account for any previous repair history that may have occurred to that unit as it was not repaired by Samsung. Please note, Samsung does not issue refurbished units to any Service Provider for distribution.Samsung's warranty is only extended to the original purchased device for one year from the purchase date. If the current phone in use shows to be out of warranty by date a Service charge will apply to complete repair.If a consumer does not wish to receive service under the Samsung warranty guidelines we must refer them to the service provider directly for possible resolution. To proceed with evaluation by Samsung you may contact Samsung Customer Support at *** to arrange a new Service Ticket.Thank you

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows the agent handling the claim made several attempts to contact her by phone and email but have been unsuccessful in reaching her. Please have Ms*** call or reply back to the agents phone/email
if she still needs assistance with her claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung telecommunications department has contacted Mr*** regarding his device. Mr.
*** was advised that a replacement device would be sent out to him on 11/08. The replacement IMEI is ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: I need to speak with someone and have them arrange the service to be done, this response didn't leave me room to respond to the business with the details that they needI previously signed up on the website to replace the machine, but it's too much of a hassle so we want to schedule a repair***
Regards,
***

I have accepted their offer of reimbursement under the condition is can keep the refrigerator until I can get the refund check to purchase another one I will be sending the customer refund acceptance document to Samsung today providing I can get conformation on the transaction number If I do not receive the refund check in a reasonable amount of time I will be filing a complaint against.default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because I sent documentation directly to the Samsung Representative responding from the office of the President on September 1, I have not received a response yet.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have offered the customer a one-time free of charge repair accommodation even though this type of repair is considered cosmetic damageWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer was set up for a one time free of charge repair under transaction #
size="3" face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Our records indicate your product was shipped for delivery as of 11/4/15, via UPS Tracking #: *** and scheduled for delivery today.This same information should have been received via an automated email at: ***
For additional concerns please contact ###-###-#### directly.Thank you

Complaint: ***
I am rejecting this response because: On 05/17/17, I got in touch with *** parts distribution center in Rancho Domingo, California They gave me the shipping number from UPSIt turns out the replacement stovetop had been ordered on 05/08/and delivered to the *** warehouse in Hawaii on Paa street on 05/11/When * * * *** from Samsung (SS) called on 05/18/17, their serviceman said he had to come to my house to see the stove so he could order the partI tried to explain to him that the part was already in Hawaii and please don't come to my house without the stovetop partHe came out anyway and looked at the stove and demanded $plus tax to order the part First I was quoted and not and Second, he did not have the part He called his supervisor and verified the part was indeed in their warehouse, and said the earliest he could come back would be in three weeks and that I would still have to pay him up front for the repairI told him that if he had believed me when he first called, then he would have his part(stovetop replacement) and his money He got pissed off and left my house and said he would not be coming backI went to *** Paa Street, picked up the part and came home and installed it myself No feat of magic: three screws to remove the cooktop and small screws to reattach the burnersHowever, the stovetop did not align with the back of the oven under the control panel That's when I noticed both sides of the stovetop were slightly dented in and the black enamel was chipped off on both sides, diameter at about the size of a quarterThis missing enamel was not in the shipping box.This is when I realized that this was an old and used and damaged stovetop frame with a new glass top installed If this is the level of service that SS provides, I can guarantee that not only I but my entire, very large extended family will find out about Samsung's poor quality of product, service and personnel Thank you Revdex.com If not for your help, Samsung would have never sent the used replacement stovetop Until Revdex.com got involved, SS was still telling me the crack was only cosmetic damage Judging by the number of complaints I have found on various websites for the exact same problem, at what point does SS have to make a recall for safety, or at least stop selling faulty stoves with the same design Thank you, *** ***
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Your complaint is currently under review. You will receive direct contact regarding resolution.Thank you

Complaint: ***
I am rejecting this response because:
Upon waiting the hours for the tracking number to be provided to me, I called Samsung and talked to an agent who told me that the phone has not yet been sent out and is still pending approval in the systemThis has been the same thing I have been told time and time againTomorrow marks one month I have been without my phoneThis is ridiculous. -*** ***

Samsung has reviewed Mr*** claim in regards to his television. Our system shows a refund request was submitted in the amount of $1082.82; reference Txt# *** for the unit. Once the Refund Deptconfirms the unit has been picked up and the refund has been processed, please
allow for 7-business days after the check have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of *** *** complaint, E-Commerce has advised that a return label was sent to him in order to return the unit and reorder for the correct unit Once *** *** returns the unit, he will receive a full refund within 7-business days from the date of the returnPlease have *** *** return the unit at his earliest convenience in order the proceed with the claim Thank you for being a valued Samsung customerWe apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Home TheaterSamsung has offered the customer a GC for the cable and the customer accepted
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has reviewed Mrs*** *** complaint in regards to her dryer. Our system shows a service request; reference Txt# *** (under *** *** *** account) was submitted for the unit. An ASC agent has been in contact with Mrand Mrs*** *** to
schedule the repair which was completed on 11/20/on the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows a refund in the amount of $526.11; reference Txt# *** was issued on 6/20/for the unit. Please allow 7-business days after the check has been mailed to receive it. We apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you