Samsung Electronics America Inc.

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***I would like the case to remain open until I received my product and check it functionality,it will take 5-business days before it arrived. Thanks

Complaint:
I am rejecting this response because:
Complaint finally resolved after numerous times to get serviceSamsung has lousy Customer ServiceYour inquiry made them act and repair my televisionThanks.Complaint closed
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her phone. The agent handling her claim contacted her and offered a repair, however Ms*** stated that she does not want to send her unit off to be repaired because she does not want to be without her device MsGreen
stated she felt that the software is the problem and after a hard reset the device still does not work properly She stated that she will try other options with her carrier as she did before The agent informed Ms*** that her warranty is serviced based and we will need to proceed with service which she again declined. No further accommodations will be made for this claim other than the aforementioned. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

The screen now has black "splotches" when viewing black or grey or dark screens in a dim or dark roomThis is now the third or fourth time I've had to send the device off to themI have asked them to just replace the device with the same modelI don't want an upgradeI'm not asking for a
better phoneI'm just asking them to replace the phone so that I don't continue to have to send the phone back and be out of a phoneI have a baby due in June and its a real inconvenience for me to be out of my phoneI thank you so much for all of your help

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe one year warranty is valid for one year from the original purchase date of the phoneThe repair for this device was not denied due to warranty time period, but due to physical damage
at the charging port of the deviceAs a one-time courtesy a Free of Charge repair has been authorized. A new Service Ticket has been authorizedPlease refer to Service Ticket * *** and return the phone using the UPS E-label emailedThank you

Samsung has reviewed Mr*** claim in regards to being overcharged for three Galaxy Sdevices instead of two Galaxy Sdevices Our system shows that E-Commerce only charged Mr*** the correct amount for two Galaxy Sdevices on the Samsung.com order The screenshot
Mr*** provided shows that ** *** financing charged him for three Galaxy Sdevices An E-Commerce agent reached out to CS Vendor for verification of the screenshots Mr*** sent in for review. The CS Vendor stated that their transaction records show that they only processed the charge for two phones at $each Any other activity on Mr*** account would need to be brought to the attention of ** *** Mr*** should receive an email with the aforementioned information from the E-Commerce Division as well Please have Mr*** consult with ** *** on a resolution for the overcharge on his account as it is not reflected on Samsung's end No accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher We verified the incident details with the customer and asked the customer to send in information for the damage claimCurrently, we are waiting for this informationWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon receipt of the customers Revdex.com rebuttal, we reviewed the customers’ file and the customer has been sent the paperwork to proceed with the refund for her Samsung refrigeratorWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# ***. Thank you

As per Samsung e-commerce division Mr*** has received the full refund for the tablet which completed on 01/27. A return was not set up for the cover as it was a promo item. We apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their refrigeratorI am reaching out to you from Samsung Office of the President in reference to your Revdex.com Complaint received, regarding your Samsung televisionI would like to apologize for the
inconvenience these updates had, render your television to experience an interruption in operationWe do typically send notifications to our customers if something is going to change within our network applications, given that the setting on your television is set to receive automatic updatesThis was not a common occurrence We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive the replacement of the Galaxy E tablet on 01/06/17. I also received an email message from Edward, Executive Customer Relations on 01/06/in reference to the exchange with tracking UPS number Tracking number ***. I sent a confirmation email to Edward that I received the exchange tablet
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionBased off of our customer service records, we show that the customer has been provided a no charge part order for the requested remote controlWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected due to the Television being inactivePrizelogic has forward
the customer’s information to ** * * for further investigationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review Ms***’s claim, our system shows the agent handling the claim advised her that Samsung has done their due diligence in regards to the repair of the device and shipping it out in a timely manner to the correct address. The *** tracking number shows that the device was delivered to the correct address however, as the shipper Samsung has requested that *** investigate Ms***’s claim that the package was never received. In addition, the agent has been and will continue to be in contact with Ms*** to follow up on the status with the investigation until it has been resolved. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

In order for Samsung to provide an appropriate resolution, Samsung needs to evaluate this matter
Please provide incident details to ***

Samsung e-commerce has contacted the customers that may have made an order of the televisions that had the incorrect price. The pricing was incorrect on the website, and
it was corrected. Any orders that could be caught before shipment were caught, and cancelledPlease note that our terms and conditions clearly state that we are not responsible for errors in pricing. Samsung will not be honoring this offer. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# *** Thank you

Samsung has reviewed Ms***’ complaint in regards to the evolution kit for her television. Our system shows the agent assigned to the claim spoke with Ms*** on 9/18/and advised her that the evolution kit is no longer being manufactured for her unit. The agent informed Ms
*** that at this time, Samsung is unable to provide her with a kit for her unit Regrettably, due to the evolution kit no longer being available, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS265TDRS/XAASamsung has requested for the customer to provide to us all the repair work orders and a copy of their original purchase receipt for the unitCurrently, we are waiting to hear back
from the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed Mr*** claim in regards to his Noterefund. Our system shows all Note devices sent in by Mr*** (between 12/06/through 2/27/17) has been compensated. If this claim is for another device (other than the already received), please have Mr
*** provide the IMEI # for that device in order for us to locate it in our system and further assist him. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung is providing a one time free of charge repair of the device as a courtesy to the consumer. A prepaid UPS mailer has been shipped for the retrieval of the device. Once received, the product will be repaired within 5-business days after the receipt of the product, as stated in
the Samsung limited warranty.
Best Regards,
Samsung Electronics America