Samsung Electronics America Inc.

Samsung has contacted the customer regarding her concerns with reimbursing for her expensesWe do apologize as Samsung does not reimburse for repairs. We apologize
for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you

Samsung has contacted the customer regarding their DryerThe customer has been advised that in order for the technician to service, the stackable washer and dry must be accessible for repair (unstacked)The customer disagreed, became upset and hung up on the Samsung RepresentativeWe apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

It is not within Samsung's warranty to issue refund for product purchaseThis request is typically fulfilled by the original place of purchaseIt is also a requirement of Samsung to directly evaluate a product if any technical issues are presentAs stated Samsung has no reports of known issues related to the Gear S Edge model, and there have been no other complaints directed to our team regarding the concerns mentioned.However, as a one-time exception Samsung will honor the consumer's request and refund the remaining balance of the phone purchaseWe will require a copy of the statement which reflects this balance as well as return of the Galaxy S EdgeOnce all items have been received the refund request will be submitted.A *** Premailer box has been requested for retrieval of these items

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified. Our standard limited manufacturer’s warranty is months parts and labor for serviceMr***’s television’s one year warranty expired in 07/The referenced recall/settlement has ended as of Aug With this being said, we are unable to offer any accommodations to the customer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
After many promises of keeping me in the loop on my repair/exchange Samsung finally sent me an email after being contacted by the Revdex.com. My exchange was supposed to arrive on Tuesday but the truck never came. It has been rescheduled for Monday. I guess we will see if it does actually show up
Regards,
*** ***

Samsung has contacted the customer regarding their TelevisionThe customer has been offered free of charge parts only with the customer responsible for labor costThe
customer has accepted and service will be set up under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:Whether or not Samsung feels they don't need to take care of their products or their customers is immaterial I'm trying to get them to correct a design flaw for future victims I don't think there is any doubt that a control panel that is completely wiped clean of lettering by launder detergent is a design flaw.
Regards,
*** ***

Upon further review of Mrs*** complaint, our system shows the agent handling the claim uploaded the serial decal sticker she provided and contacted the Refunds Deptto notify them to proceed with the refund for the range. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs*** claim in regards to her television. Our system shows a refund request was submitted in the amount of $959.79; reference Txt# *** for the unit. Once the Refund Deptconfirms the unit has been picked up and the refund has been processed, please
allow for 7-business days after the check have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed *** *** complaint in regards to her washer. Our system shows the agent assigned to the claim spoke with *** *** on 1/22/to discuss the case. The agent submitted a service request; reference *** *** for the unit. The ASC will be in contact with
*** *** to schedule the repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is not a resolution
Regards,
*** ***

Samsung has contacted the customer regarding their RefrigeratorThe unit has been deemed unrepairable and the estimate of damages will be submitted for review for a compensation accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Customer inquiring about not receiving return shipping label in a timely mannerInformed customer we are waiting on authorization of return merchandize to generateThis has caused a delay in submitting the labelOnce Returned Merchandise Authorization is generated label will be sent as soon as
possibleCustomer was apologized for the time frame of the processWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not better satisfactory to me I am accepting itAs its not the issue with one customer and with many customersI am no more interested to follow on this case
Regards,
*** ***

Samsung has reviewed *** *** complaint in regards to a replacement batter part. Our system shows that the agent assigned to the claim spoke with *** *** to discuss the case. The agent advised that *** *** confirmed that the President of *** *** called and informed him
that they have issued him a credit for the battery. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Mrs*** regarding her concerns with her tablet. Mrs*** has been contacted (***) and informed that we received her Revdex.com complaintThe agent advised her that we received and attached a copy of the BOS and that the repair will continue under
warranty. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim again in regards to her phone. Our system shows the agent handling her claim contacted her on 4/11/and provided the option of sending her device along with her BOS which she agreed. The agent shipped Ms*** an UPS prepaid mailer for the device retrieval. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s complaint regarding Model # RF28HDEDBSR/AA has been reviewed an additional time per customer’s rebuttal requestWe have addressed Ms***’s concerns and the customer advised that they were in contact with The Home Depot to see if they could process an exchange for herWe advised the customer the process and explained that the unit must be picked up before replacement is deliveredThe customer advised that she didn’t want to be without a unit and would reach out to The Home Depot before moving forward with the processThe customer also indicated that she will contact us back once she has spoken with The Home Depot managerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was approved for a refund and the customer accepted (under transaction #
face="Calibri"> ***)We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you