Samsung Electronics America Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accept this as resolution provided I am supplied with an sek-that is fully functional with my ***
Regards,

I am rejecting this response because:This is the same excuse Samsung has been giving for the past month, essentially apologizing for its continuous ineptness and wanting more time to respond. I have no idea if Samsung repaired the TVThe Samsung repairman dropped it off at the house, but never reinstalled it or hooked it up to see if it works. In fact, Samsung never bothered to call us back - instead wants us to call its -# and spend an hour on hold and dealing with customer service representatives who, by their own admission, have no authority to resolve this complaint. I hereby again invite someone in a position of authority at Samsung to settle this dispute to call me directly

Our files indicate that the customer’s complaint regarding Model # *** has been reviewed an additional time per customer’s rebuttal requestWe have address Mr*** concerns and we have met an agreement on compensation for food lossWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** complaint in regards to returning his phone for a refund. Our system shows an E-Commerce agent contacted Mr*** and informed him that a request for a return label was sent to the Returns Team however it was not 100% guaranteed that the
warehouse will accept the package The agent sent an email to the warehouse coordinator requesting to accept the package Once the package is placed back into the warehouse, Mr*** will receive a refund within 7-business days. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping
instrument that will be provided for the return of your productIf you would like to proceed with warranty service, please contact *** Thank you

In order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution. If the phone is still within its one year manufacturer’s
warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your service provider.If you would like to send in your handset for evaluation please contact Samsung Customer Support at ###-###-####. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability, as they do participate in a loaner program.Thank you?

Under the Samsung standard limited warranty, we may offer a repair or replacement on the device. Customer will be contacted for assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their WasherThe customer has been offered a refund once the purchase receipt has been sent inOnce the purchase
receipt has been submitted, the return will be processedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has accepted a one time warranty extensionThe SEA will be Covering Parts and LaborWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because:
1) The phone number you list answers you are placed on hold for about minutes then ask to leave name and numberNO ONE RETURNS THE CALL
What kind of scam are you running with the Revdex.com??? You just reply through this site and NEVER talked to me onceThis issue is NOT resolved
Just because the RMA was setup doesn't mean anythingI want to speak with a HUMAN at SamsungNot get placed on hold asked to leave a message and NEVER GET A CALL BACK
Revdex.com SAMSUNG is misleading customers and YOU acting like they are speaking to meTHEY HAVE NOTISSUE NOT RESOLVED
Lets talk SAmsung!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They have been communicating with me the whole timeThe issue was how they were communicating with me and the fact that they still have not returned my phone They said it should arrive in to business days but I haven't received a tracking number I am also still very displeased with the service I have received It has been many lies and has been a complete waste of my time and limiting my access to the device I purchased.
Regards,
*** ***

Samsung has received a request by the customer regarding the home label kitThe home label kit has been sent out on 1/18/and addressed to *** ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSDWe have attempted to contact the customer via telephone and email to discuss their complaint with no successIf you speak with the customer please have him contact us directly to discuss his
complaint by replying to us via email or sending us an email at: *** and/or contacting us at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday. Thank you

Upon receipt of Mrand Mrs***’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedThe only accommodation we can provide is the E-Gift card that was previously offeredThe unit in question is currently working and is no longer within its limited one-year manufacturer’s warranty. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: Although I have no complaints regarding the cooling/freezing capabilities of the refrigerator, and the same are probably "within specifications", my complaints are only based on the noises being generated by the refrigerator, which have been acknowledged by Samsung in writing The particularly loud noise which has even startled our guests can, in no way, be within "specifications" The tech who inspected the refrigerator heard the startling noise and even asked if the retailer could offer us any solution I had been in contact with the retailer who advised that they were not made aware of the noises by Samsung, and, therefore, could not pass that information on to us when we purchased the refrigeratorThe retailer had also advised that it contacted Samsung but Samsung told the retailer it would only deal with the owner Purchasing a refrigerator is not like purchasing an item of clothing, where you get to try the item first Had we been able to "try out" the refrigerator before it was delivered to us, I again reiterate we would NOT have purchased it I have never heard these noises coming from any other refrigerator owned by me or from any refrigerator owned by family and friends There is definitely something wrong with the mechanics of this refrigerator and I do not believe we should be made to keep it and have to listen to these loud noises until the day it "conks out", which our last Samsung did in less than three yearsSamsung certainly does not value its consumers because if it did, it would not refuse our request for an exchange when I have agreed to pay whatever difference there is in an exchange for a quieter model For that reason, I want my complaint kept open (unless our problems can be resolved) so, hopefully, other consumers will not experience the frustrations we have had to bear Refrigerators are not inexpensive items, and I never thought that after paying $2,100+ we would have these noise problems
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Assuming they take care of us at the email address provided, we'll be in good shapethank you so much for helping me!! I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They have not called me to say it has been approvedThe gentleman that I spoke to on Tuesday Joel said that he would submit it and I had to wait 24-hours for them to call me back with a responseAs of this afternoon it has been hours and as usual no one at Samsung has contacted meSo our problem still has NOT been solved.
Regards,
*** ***

Samsung has contacted Mrs*** regarding her concerns with her washing machine. A refund has been submitted under transaction # *** and is waiting for approval. Once approved Mrs*** will be contacted by the refunds department to complete the refund process
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear Ms***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your complaint regarding our Samsung Promotion and we
appreciate the opportunity to respondWe apologize for any inconvenience you have experienced.
Please provide a copy of the advertisement so that we may assist furtherWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
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