Samsung Electronics America Inc.

Upon further review of the customer’s file, the customer has been informed to contact *** by email at *** for a refund of his protection planWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their concerns with their RefrigeratorUnfortunately the customer has not been available during attempted contactsPlease have
the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted the customer regarding their washerThe customer has been informed she has received the recall repair which voids the rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows E-Commerce has confirmed the order has been shipped and delivered to Mr*** address on file The agent offered Mr*** a $promotion code as an accommodation for the
delay. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer has been set up for an exchange under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:i do not want there refurnished monitor I sent them a receipt for my monitor that they claim they lost I told them I would take a refund or my monitor back they sent yesterday another refurnised monitor looks like a dinosaur and not compatible I told ms.j I would only except refund or give me back my monitor in orginial packaging like I sent to them months ago now I still need help with this issue its the worst experience ever they do want they want to do not as we have asked now I will have to wait for another label to sent there refurnished monitor back that I had no idea they where sending I looked on my porch yesterday novand there it sat the same monitor I sent back a week or more ago im so tired of playing there games .please help I need a refund or my original monitor so I can be done with samsung thank you for all your help
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They are ignoring everything I'm saying and repeating themselves over and over againI was lied to and tr8cked into buying their flagship phonEPromised items I never received.
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows the agent who handled the claim spoke with her on 5/31/and advised her that while our phones are water-resistant, they are still susceptible to water damage depending on the condition of the phone
(use and wear-and-tear) and the circumstances surrounding how the phone came into contact with the water The agent also advised Ms*** that we can proceed with service for the device or they could go through Samsung Premium Care in which she is already enrolled Ms*** declined both options and disconnected the call with the agent. Other than the options provided to Ms***, no further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs*** claim in regards to her phone. The agent handling her claim spoke with her on 3/17/and advised her that they verified that her device was not an U.S model and was indeed an international model. International phones carry no U.Swarranty so Samsung
would not be able to accommodate her. Mrs*** stated she will reach out to the retailer because they did not advise her that she purchased an international deviceNo accommodation will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: the link with instructions provided to exchange/retuen the phone does not work and I have tried this link several times beforeThe last time I contacted a Samsung Rep they told me that several customers cannot use this link since Samsung is having issues locating their sales order numberThe rep mentioned a special procedure for these type of cases and that I will be called with special instructionsI have not recieved these special instructions.
Regards,
*** *** ***

Samsung has contacted the customer regarding their WasherThe customer has been offered a refund once the purchase receipt has been sent inOnce the purchase receipt has been submitted, the return will be processedWe apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Hello and thank you for your assistance in this matterI have not heard about the Dryer, the secretary did not mentionI told her it was making a loud humming noiseIf I don't hear back on this my question is : Do I have to file a new complaint? Why can they not take care of the washer and dryer at the same time? Also I need to know if there will be warranty on the parts?I don't want to wait to the end to ask. Thank you

Samsung has attempted to contact the customer via email and telephone to address their concerns regarding their Samsung Television but have not been successfulIn reading the customer’s complaint, we see that this has been very disappointing for them, and ultimately are in need of assistance
in getting their television repairedAlthough we do not like to see our products fail at any age, the information received from our customer service team was accurate, as this product is out of warranty currently as of approximately 12/This being said, we will be more than happy to cover the cost of this repair as a one-time courtesy in order to get this resolved for the customerIf you speak with the customer and if this is something they would like to move forward with please have him respond to our email or contact us back at the number provided below We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Thank you for allowing Samsung the opportunity to review you claim.We have confirmed a copy of the proof of purchase was providedA request to issue a gift card for the purchase amount of the gear circle has been made.We do apologize for any inconvenience this may have caused.Thank
you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedThe model in question was not included within the settlement mentioned within Mr***’s complaintAdditionally, the television’s one-year limited manufacturer’s warranty has expired approximately in 02/Due to the fact the unit is out of warranty we will not be able to honor Mr***’s request for a free of charge repair accommodationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that we will not be able to accommodate their request for a two year extended warrantyWe explained that our limited manufacturer’s warranty is for one year
covering any repair needs during that timeWe additionally explained that should there be any issues after the repair to contact us directly for assistanceFor the inconvenience, we have offer the customer a $E-Gift cardWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryer We have advised to the customer that based off of our customer service records the unit’s limited one-year manufacturer’s warranty expired by 03/Respectfully, the unit is ineligible for any out of
warranty accommodations at this time as the original limited warranty terms lapsed over year ago therefore any repair or replacement needs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I have not received any emails about this and no updates have been sentThese item were sent in over a month ago and nothing has happened.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did not agree to pay for the labor and that is not what we discussed when I spoke to a rep over the phoneThis unit is defective and was not repaired correctly while it was under warranty What was discussed and agreed upon was samsung covering the repair (parts and labor) for this defective unit
Regards,
*** ***

Upon further review of the customer’s file, the customer has agreed to the repair option for the recall washer and has been set up for 11/23/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you