Samsung Electronics America Inc.

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent who handled the claim contacted Mr*** on 7/20/to offer him a refund for the unit. Mr*** informed the agent that he contacted *** regarding his extended
warranty and the retailer replaced unit. Mr*** told the agent that he no longer needs Samsung’s assistance in this matter. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their DryerThe customer has been advised that in order for the technician to service, the stackable washer and dry must be
accessible for repair (unstacked)The customer disagreed, became upset and hung up on the Samsung RepresentativeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer has been approved for submissionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-####
between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am writing because I need to re file this complaint against Samsung. After the first complaint, I received the return label from Samsung to return the broken (on delivery) television. It was picked up on Tuesday, December 29, 2015. The return was delivered to Samsung (in Riverside, NJ) on Thursday, December 31, and signed for by A ***
As of today, I have not been refunded or contacted regarding a refund or replacement despite, calling and using Samsung's online support. I spoke with them today, and was put on hold. Please advise as to what my next steps should be

Complaint: ***
I am rejecting this response because:they returned it as they explained for the amount of money and to recieve it all scratched up tjey should send me a replacement at this pointSome of the people I have spoken with at samsung have even agreed that I should get a replacement at this point
Regards,
*** ***

Upon further review of Mr*** complaint, our system a refund in the amount of $779.37; reference Refund number *** was issued for the product. Please allow 3-business days for the funds to be reflected back on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer’s file history has been reviewed and we understand their request is for replacement shelves in the refrigerator compartment due to cracks in the binsWith all due respect, Samsung will
not be able to honor the customer’s requestPlease understand the damage that has been described is not of any mechanical defect with the unitDocumented research shows that cracks on the shelves are considered a cosmetic/physical damage issueAs you aware, our limited manufacturer’s warranty does not cover damage therefore any repair needs are the responsibility of the ownerAgain, we are very sorry for the inconvenience but Samsung will not be able to assistIf the customer would like to move forward with replacing the shelves she may purchase them from www.samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Reviewing the latest message from Samsung Electric America, dated 4/27/2017, regarding our complaint #***, we accept their offer of $(reference txt # ***.) We anticipate the arrival of a check for this amount and a conclusion to this long issuePlease let us know if any more information is required.Thank you again for your help

Complaint: ***
I am rejecting this response because:
Their response is identical as before, so my rejection is the same as before
Samsung is improperly addressing a known customer service issue. The capacitor board was faulty when shipped and over time this caused the main board to fail. This was not a part of the previous lawsuit, but that does not mean it is not a problem
Unhappy customer
Regards,
**

Upon further review of the customer’s file, the customer can find all the answers he is seeking from the representative accurately at the Samsung voluntary recall program websitePlease view the following link so that you may have all your concerns answered
*** We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is barely satisfactory to meSamsung did not completely fulfill any one of the four potential actions I listed in my complaint They unknowingly came close with the offer of $25, but at the time they did not know how much I paid for a product that generally sells for around $to $40.If Victoria had not been so helpful and reasonable I would have rejected this offer Even given that I am now very leery of buying any Samsung product in the future as they apparently feel they can abandon their warranty commitments I'm also surprised Samsung sees no problem with vendors continuing to sell TSST products that carry the Samsung label even though Samsung will NOT honor the warranties provided with those products.*** ***

Samsung has contacted the customer regarding their concerns with the Netflix codeA new promotion code was provided to the customer and the issue has been resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their washerThe customer was informed to call the voluntary recall number but the customer has refused and ended the callWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very impressed and grateful for the response that was expedited since having contacted the Revdex.comMy faith in Samsung has been restored and I feel that I was actually taken seriously having gone through this particular portal.
Regards,
*** ***

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer was informed how Samsung.com website works and how we are provided with estimated restock datesThe product was restocked, the order was fulfilled and shippedThe customer received the product on
1/9/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: I replied to MsH's email on Sept13th asking for a fax number so I could send a copy of my receipt and they could process my refund. I am still waiting for a responseI have an answering machine and I have received no calls from SamsungIn the meantime, I was added to a Samsung marketing list and on Sept16th I started receiving advertising emailsI only gave my email to Samsung customer serviceI have never purchased from Samsung directly, nor have I had any prior communications before this issueThis just seemed like an insult to injury. So far my experience with Samsung customer service has not been goodHopefully, they will come through on their commitments soon
Regards,
***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NE595R0ABSR/AA. Samsung has authorized a refund for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for a one-time free of charge accommodation and has been sent a
shipping label to retrieve the deviceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
The service center scheduled an appointment I took off from work and there technition cancelled on the day of the service I don't have time for anymore runaround
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding his complaintBased off of our customer service records, the customer has requested a return for the original order on 05/28/In light of this, we cannot process an order for the promotional keyboard that he is requestingWe
have been trying to reach the customer regarding his complaint but have been unsuccessfulIf the customer is not returning the product as stated in our records please have the customer contact us to discuss his complaintWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you