Samsung Electronics America Inc.

Samsung has contacted the customer regarding their concerns with his dish washer. The customer is being set up for a return authorization under
transaction # Once the claim is approved, paperwork will be sent to HH GreggWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that based off of our records their refund has been approved on 4/10/in the amount of $3,and explained that the customer will received further
instructions from the refund departmentWe have received the customer’s refund acceptance documents on 4/14/and will receive her refund in approximately 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms*** claim in regards to her dryer. Our system shows a refund request in the amount of $599.99; reference Txt # *** was submitted for the unit due to no coverage. On 6/21/17, a Response Required for Refund Process e-mail was sent to Ms
*** email on file with the acceptance document attached, along with instructions that are required to proceed with the refund. An agent from the Refunds Deptcalled and left a message on 6/22/17, requesting the acceptance document in order for the Refund Deptto be able process the refund. Please have Ms*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer accepted our resolution and we set up a repair service ticket for himWe apologize for any inconveniences
and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Under the coverage section of the Samsung warranty it clearly states the product must be shipped to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate the product and determine the appropriate resolution to this issueSamsung is unable to assist with advanced
exchange as done so via the service providerIf the consumer has insurance through the service provider, some providers do offer a replacement policy on phones which need servicingIn some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange or refund, direct contact will need to be made to the service provider or original place of purchase.Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund for the unit under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

As explained if the accessory is broken (physically damaged) replacement is not covered under Samsung WarrantyThank you

Samsung has contacted the customer regarding their washerThe customer has been requested to submit their purchase receipt in order to receive possible accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherThe customer has advised to us that he has already contacted Sears for the part in question and that he has an extended service plan so no further assistance is needed at this timeWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThat said, I would like to note that in their response to the Revdex.com Samsung claims that Samsung Pay had provided me with the explanation that was provided to me together with the response to Revdex.com before, which is not correctIf that was so then Samsung Pay would have closed the trouble ticket that was open with them, instead of keeping it open and repeatedly telling me that their support team is still working on it.In any case, I appriciate the Revdex.com and Samsung’s efforts to provide a resolution to this matter
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his dishwasher. Our system shows the agent assigned to the case made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him. The agent left voice messages providing Mr***
with their contact information to return the call for further assistance. On the last attempted call, the agent followed up with an email to Mr***’s email on file. Please have Mr*** return the agents’ call or reply to the email at his earliest convenience if he still needs assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been informed of the Voluntary Recall Program options available and there is no other accommdations provided outside of the programWe apologize for any inconveniences and delays the customer may have experienced with
this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Our files indicate that the customer’s complaint regarding Model # *** has been reviewed an additional time per customer’s rebuttal requestWe have contacted the customer via telephone and left a message requesting for the customer to email us an itemized list of her food loss for reviewAs of today, we have not received this listPlease have customer email the list to Ms*** *** at email *** for considerationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF28HDEDBSR/AA. We have reviewed the customer’s file history and we show that there was a recent repair completedWe informed the customer that regrettably Samsung will not be able to honor their
request for an exchange as our standard limited warranty is for serviceThe customer informed us that the repair did not resolve the issueWe advised to the customer that we will research the issue further with our product support team for possible alternative repair methodsWe explained once we have an update we will let her know what steps will be taken nextWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***2. Thank you

Samsung has reviewed Mrs***’ claim in regards to physical damage to her dryer. Our system shows the agent handling the claim made several attempts to contact Mrs*** by phone but have been unsuccessful in reaching her. The agent left voice messages for Mrs
*** on 7/20/17, 7/24/(followed by email) and on 7/26/(followed by email) to discuss the claim further Please have Mrs*** either return the agents phone call or reply to the email at her earliest convenience if she still needs assistance with her claim We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
The complaint is about samsung NOT vzw.please re-direct the complaint to Samsung.I did note Samsung in the origional complaint and only mentioned VZW as there was a required box for 'carrier'
Regards,
*** ***

*** ***
I am rejecting this response because:
They had a scheduled appointment twice and cancelledThey sent a man here with no success and sent a part that does not fit the dishwasherI will never ever buy another Samsung product but I am dismissing this complaint because I have currently replaced their junk with a kitchen aid dishwasherI am done fighting withele with such poor serviceI will continue to post my awful experience to all my friends and hope that no-one would ever have such a poor response with such awful service

Thank you for allowing Samsung the opportunity to review your claimOur records indicate a refund request was submitted accordinglyThe refund request must be
approved by the accounting team and once approved refund will be issued in the form of a check mailed via US Postal MailWe do apologize for any delay or inconvenience this has causedThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have offered the customer a pro-rated refundThe customer has accepted our offer and we have advised that our refund department will reach out to them in a few days to
complete the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:I asked for a refundI do not want and replacement phone and here is whySamsung did a recall on there 7s in Septemberthere replacement phones were having the same problem. Samsung did a 2nd recall but it was to late Samsung killed the 7sSamsung doing a test run on there new A models in Russia
Regards,
*** ***