Samsung Electronics America Inc.

I am rejecting this response because:
Samsung is not owning their products performanceThe warranty they offer is very minimal and ineffectiveI will take my several thousand dollars elsewhere

Complaint: ***
I am rejecting this response because:
I should receive additional compensation for the weeks I have been without a working washing machine and the lack or care and concern Samsung has shown me
Regards,
*** ***

Dear Rev***: Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has reviewed Ms*** claim in regards to her phone charger. Our system shows the agent handling her claim spoke with her on 4/18/to discuss her request for a replacement charger. The agent asked that she provide the BOS (Bill of Sale) and once received, they would
contact her to discuss options for a replacement. The agent tried to contact Ms*** on 5/01/because they have not received the BOS but was not able to reach her. The agent left a voice message to return the call. Please have Ms*** send the agent the BOS if she would like to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we
are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

Complaint: ***
I am rejecting this response because: Since we have tried resolving the issue with Samsung many times and were not successful, and since I have tried emailing them on the email provided and have not heard anything back from them, we are rejecting that responseThey now know that we have taken the matter with the Revdex.com and if they have anything to say or offer then it should be done here with the Revdex.com being involvedThe only solution we will accept is the full refund for the service we paid for (around USD) and the receipt was provided to the Revdex.comWe certainly do not appreciate the lack of professionalism on Samsung's part and the fact that not only did they repeatedly failed to acknowledge their responsibilities but also the fact that they have complete disregard to all the inconveniences they put us through and continue to do so not to mention the waste of our time as well.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however to stop the back and forth with it I am forced to find this as a resolution to the issueThere is no need for me to continue in a tit-for-tat argument with Samsung over this matter. Plain and simple I am not satisfied with their answer and they are not going to change it no matter what I say nor how many solutions I come up with to try and satisfy/resolve the issue in a way it would best benefit both myself and SamsungAs stated before I am sure I am not the only loyal customer in this situation which to me seems like Samsung does not care about how it is in my opinion are cheating their most loyal customers through a situation which was at no fault of the customers yet they have to foot the cost if they want to be able to use the VR functionality of their Galaxy Note phone
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I just need to know what happens now I need new tv from them asapi wasted so many days and went to so much stress after spending so much money and I wont be able the watch super bowl on my new tv
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer is being sent the reshipment and has been contactedWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, the customer was set up for another repair service for the washer/dryer under transaction # ***The *** notated that they called the customer to reschedule the service appointment on 9/, 9/20, and 9/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their tablet. The customer has been offered and has accepted an exchange
on the unit under transaction #***. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Dear Mrs***, Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear that you are experiencing an issue with your security camera system and apologize for not meeting your expectations for providing a resolution on your case. Please know that we value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it. However, we are not the correct channel you need contact in order to resolve your case. The agent who handled your complaint contacted the new business owner for Samsung Security Systems on your behalf as a courtesy. Beyond that, we unfortunately are not able to assist or provide you with a resolution on your case. Please contact Samsung Security & Monitoring Customer Support directly for further assistance on a resolution for your complaint.Thank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this caseSincerely,Samsung Office of the President

Samsung has contacted the Product Support Department regarding the customer’s concernsAs per Product Support, we are not responsible for any data lossThe department does cover shipping in and out for SSD service, please contact *** then 1? 6?for direct SSD serviceOnce we receive
the unit, conduct testing and based on the result we will send the replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.This matter is currently under reviewYou will receive direct contact shortly.Thank you

Upon further review of the customer’s file, the customer disposed of his unit and therefore there will be no accommodations as the customer no longer has possession of the unit for a refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a free of charge repair and the customer has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** . Thank you

Complaint: ***
I am rejecting this response because:I sent my watch in and have not heard anythingI don't really have another complaint, this was just the only way I knew to re-open the lines of communicationWhen I mailed my watch in I included my address and phone number and I believe my emailAny information would be appreciated
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They are not providing an actual solution to the multiple issues I've been having with my phoneMy phone is running apps that I have already disabledI don't want a device that is malfunctioning and using data after I've disabled itThe emails I've received have not at all addressed thatI don't even think anyone has really read my complaintsI requested information about service and wasn't given that eitherI asked what happens when Service can't fix the issue either and that was also ignored.
Regards,
*** ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for repair service for their unit under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:In less than years we've gone from “the customer is all ways right”, to trivializing consumers! I stated several times previously this has absolutely nothing to do with money, and totally about the principle of accepting a damaged product, or one in less than the perfect condition it was sent to *** via Samsung Repair! Since I along with my concerns have been repeatedly ignored, I am requesting Revdex.coms intercession. In the form of a strong request for Samsung to send me posthaste the link, web site, some means or method to purchase an identical brand new Samsung *** 3d Blu-ray MINUS THE SPEAKERS I do not need to purchase an entire home theater systemI cannot and will not trust anyone who ignores, crosses, or belittles my personal boundaries and ethics. I would like to receive this information and my new 3d Blu-ray by the end of next week, certainly before I receive the repaired damaged one, I will pay for same day delivery, next day if that is not available! I really hope that this can be settled without any further delay or lack to my satisfaction! Regards,*** ***