Samsung Electronics America Inc.

Samsung has contacted the customer regarding their washerThe customer has been offered a refund and the customer has accepted under transaction #
size="3" face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Ms*** claim in regards to her television. Our system shows the agent handling the claim made several attempts to contact Ms*** by phone but have been unsuccessful in reaching her. The agent left Ms*** voice messages on 7/28/17, 7/31/and
on 8/03/to return the call to discuss the claim further. Please have Ms*** return the agents phone call at her earliest convenience if she still needs assistance with her claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Prizelogic due to inventory, which is
stated in the terms and conditions, delivery of the gift item can be delayed into mid summer We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com BOGO order. E-Commerce has advised that Mr*** will be receiving a replacement phone within business days. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have
experienced with this case

I am rejecting this response because: Two days after the TV Repair Men finished the work, the TV lost sound again I called the TV repair shop and told them They said they replaced the defective parts and the problem was the result of the UVerse box I called AT&T and they said it's a TV problem I'm stuck in the middle of these two companies I don't feel the problem has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Which is a refund of $

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***Revdex.com RESPONSE***Samsung has contacted Mr*** regarding his concerns with his level on headphonesDue to no inventory of EO-OG900BBESTA (Black Level On Headphones - wired) and Mr*** not wanting exchange for white authorization has been provided to exchange for EO-N920CBEGUS (Black Level On Pro Wireless Headphones)Mr*** has been informed to ship original product in order for replacement to shipWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
This is not a response to resolve the complaintThey are just passing the buck onto a different department, which means they intend on doing nothing but selling these defective refrigerators to other unsuspecting consumers. Obviously there is a problem with their product because mine is not the first nor the second complaint of the same type against SamsungThere are several on the web and I will advise everyone not to buy a refrigerator from them in the future until they admit their was a defect with their shoddy product ! I had to shop for a new frig (to replace my year old Samsung) and I explained to every salesman why Samsung was not a good choice and the salesmen agreed that they had had a lot of problems with Samsung refrigeratorsSo SAMSUNG...It is being talked about how shoddy your product really is with or without your acknowledgment!
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the delay with regard to replacement of your mobile deviceThis matter is currently under reviewYou will be contacted as soon as feedback is availablePlease allow
24-business hours for responseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution WAS NOT-satisfactory to meI recieved a phone call about two days later about the complaint, and was told they sent me a chargerThe same night I was being told no, I went and purchased me a charger so what they sent was UNNECESSARYI was sent a email BUT was never contacted the same day to tell me they sent it, it was just sitting in my emailI no longer have the Samsung S8, and will NEVER purchase any more Samsung products.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his dryer. Our system shows on 4/13/17, Mrs*** cancelled the service appointment because it was no longer needed The agent handling the claim spoke with Mrs*** on 4/18/and she stated she had the unit serviced through an
outside servicer. As per Mrs***, the unit seems to be functioning well without any issues No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs*** claim in regards to refund for her washer. Our system shows a Buy-Back refund in the amount of $587.11; reference Txt# *** was submitted for the unit. A Response Required for Refund Process e-mail was sent to Mrs*** email on file on
6/09/with the acceptance document attached, along with instructions that are required to proceed with the refund. An agent from the Refunds Deptcalled Mrs*** today, 6/13/requesting the acceptance documents. Once Mrs*** sends back the acceptance document, the Refund Deptwill be able to process the refund. Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to returning his television. Our system shows Mr*** spoke with an E-Commerce agent on 3/23/inquiring why his request to return the unit was denied. Our system shows Mr*** placed the Samsung.com order on 11/30/16, received the 65”
Class KS8-Series 4K SUHD TV on 12/19/but did not open the box until 2/7/which is past Samsung’s day return policy period The agent explained the day return policy when ordering on Samsung.com and informed him that at this point, the order was too far out to be returned. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Our files indicate that the customer’s request regarding model # ***/AA has been reviewed an additional time per customer rebuttal requestWhile we understand the customer’s remarks we have discussed the issue with our product support team as well as provided pictures of the issue to themThey have confirmed once again that this is a maintenance issue (cosmetic) which is not covered under our limited manufacturer’s warrantySending a technician would be costly for the customer since this is a not covered under warranty as the technician would do the same as the customer has done (providing pictures of the issue to our product support team) we feel send one will be unnecessary since our product support team members have tested all of our problems to ensure they are giving out the right diagnosticsAs indicated previously they have recommended a product by the name of *** *** *** which may help clear up the stainingWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

Samsung has attempted to contact the customer regarding their Washer at ***A Samsung representative has left the customer a message to contact regarding their issuePlease have the customer contact us at *** so that we may assist. We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, our agent attempted to reach out to the customer with an update for the stolen packageUnfortunately, FedEx has denied the claim, but Samsung decided to provide the customer with replacement GB SD card and will be approved on 5/12/We apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon receipt of Ms***s’ Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeIn an effort to resolve this complaint, we have left an email and voicemail message for Ms***s offering her a pro-rated buyback (refund) based on the out of warranty status of the unitCurrently, we are waiting for Ms***s’ response of acceptanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***0. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T210RGNYXARBased off of our customer service records, we show that the customer’s tablet was factory refurbished by Samsung, which means it comes with a day warrantyAt this time, the
warranty expired in June 2014, which is why the customer has been denied repair cost assistanceWe greatly apologize, however, with the unit being refurbished and displayed as refurbished by the retailer, we will not be able to cover the cost of this repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact the customer to address their concerns regarding their television, however have not been able to reach the customerPlease have the
customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted Mrs*** regarding her concerns with her dryer. Customer states that the Authorized Service Center
didn’t show upI advised that I will contact her backI called the Authorized Service Center and they advised that the tech went out and the customer didn’t need serviceNotations indicate that Authorized Service Center knew the correct address of customer on fileCustomer advised on call 10/that the customer under transaction *** was the previous tenant but she was scheduled for WedI called the customer to update her and advised that the previous owner’s name was not changed and the tech went to another locationCustomer was very upset and advised that this should not be her issueCustomer is leasing the dryer from the apartmentCustomer states that she should not be handling the issueCustomer states that we do not want to assist herI asked who sent the Revdex.com complaintCustomer states that she did in regards to her customer serviceI advised that I am making contact in regards to the complaintI advised that when we spoke on Monday she didn’t have her model and serial number and she didn’t have any other informationI advised that she stated that she had an appointment with the Authorized Service Center for today(10/21)Customer was upset and states that she is asking for the apartment to come and get the junk dryer from her apartmentI asked who called and set up the repair and the customer states that the maintenance man set up serviceI asked the name of the management company of her apartmentsCustomer stated *** *** and stated that we have a contract with themI advised that I didn’t know anything about the contractCustomer became upset and disconnectedI called back and customer advised not to call her back unless I was going to assist herI attempted to advise that I need the number to her management company but customer disconnectedI pulled the call from 10/of the repair being set upMaintenance man called to set up service and advised agent that the name was not correct on the file but didn’t provide the name of tenant but gave his name TemoAgent didn’t ask for the correct name or ask for a current phone numberI sent the Customer an email and advised that I have located the correct model and serial number informationI advised that service has been set up and she will be contacted to schedule We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you